Technical support engineer Work, Jobs in New Malden, Gtl (with Salaries)

Technical Support Engineer
DIGICO —Chessington
- Overtime
- English
- No degree
- Linux
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Technical Support Engineer II
Delinea —London
- £45,000 - £50,000 a year
- Full-time
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
Technical Support Engineer
Yunex Traffic —Crawley
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
Customer Support Engineer
BookedSolid —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
- Work from home
- Employee stock ownership plan
Quick apply
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —London
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
Technical Support Engineer
DoorDash USA —London
- Remote
- Salesforce
- Analysis skills
- Mentoring
Quick apply
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Support engineer
WRITER —London
- £112,000 - £167,000 a year
- Full-time
- Hybrid work
- AWS
- APIs
- Communication skills
- Annual leave
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
6d
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Heating Industry Technical Helpdesk Engineer
Navien Ltd —Guildford
- £32,000 - £40,000 a year
- Full-time
- Plumbing
- IT
- In-person
- Employee discount
- Bereavement leave
Quick apply
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Technical Support Engineer
GAP Group —London
- Full-time
- Microsoft Powerpoint
- Travel
- In-person
- Annual leave
Technical Support Engineer - Digital Customer Success
Grundfos —Tadworth
- Engineering
- Electrical Engineering
- Communication skills
- Annual leave
- Flexible schedule
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
System Support Engineer
Hitachi —London
- Full-time
- SQL
- Presentation skills
- In-person
7d
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- In-person
- Work from home

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technical support engineer jobs near new malden, gtl

Technical Support Engineer

DIGICO -
Chessington

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Job details

Full-time

Qualifications

Soldering
English
Mac OS
Linux
Communication skills

Full job description

Job Specification

Team

Customer Support

Job Title

Technical Support Engineer, DiGiCo UK Limited

Reporting To

Support Team Leader

Direct Reports

None

Location

Chessington (UK)

Terms & Conditions

37.5 hours per week

Job Summary

To provide technical support to all DiGiCo, KLANG, Fourier Audio and DiGiGrid clients worldwide by telephone and email with a particular focus on Fourier Audio clients.
To provide technical training to engineers and distributors in the Chessington facility or by international on-site visits worldwide.
To visit and repair products worldwide.
To keep all provided databases up to date with your cases.
To process spare parts orders via ERP and arrange despatch where necessary.

Main Activities & Responsibilities

You will be responsible, along with your team members, for the support of DiGiCo, KLANG, fourier audio and DiGiGrid products, both existing and new releases.

This will include:

Email and telephone support worldwide
Visits to sites across the world for technical support as required
Order processing of sales spares orders and advance replacement parts
Despatch of sales spares and advance replacement from Chessington when necessary
Updating the company database with your clients (or any other software recording tools the company provides)
Participation in the weekend support rota as required
Stock control and auditing of spare parts in the Chessington site
Provide and host technical training sessions across the world for visiting engineers and distributors
Liaise with software/hardware teams on Technical Note creation and distribution
Generate case query reports for weekly review as required.

fourier audio:

Become the subject matter expert within the support team for all technical and operational issues with fourier audio products
Test and reproduce customer reported issues in-house
Acquire sound knowledge of popular VST plugins
Direct interaction with the fourier R&D team for field issues and product development

Other Features of the Job

37.5 hours per week, based in our offices in Chessington. Planned weekend support cover on rotation (approx. one weekend in ten)

Person Specification

Attributes

Essential

Desirable

Education & Qualifications

Formal education in the field of software / network technology or electronics

Degree in music technology or equivalent work experience.

Experience

Prior experience with AoIP audio formats (ideally with
Dante level 2 certification, Soundgrid)
Using and troubleshooting both macOS and Windows computers – both from a hardware and software perspective

Prior experience with DiGiCo products
Prior experience with DiGiGrid, KLANG or fourier audio products
Knowledge of Linux systems would be beneficial
At least three years of work experience in music technology

Practical & Intellectual Skills (inc. special knowledge)

Excellent analytical and problem-solving skills, with the ability to balance perfection and speed
Strong written and verbal communication skills in English
Thorough understanding of music production workflows in a live sound environment
Ability to work efficiently both independently and as part of a team

Second European language
Ability to read and interpret circuit diagram
Soldering skills

Company Values

Customer focussed
Innovative
Active team member
Honest
Dedicated

Circumstances

Good attendance record (this will not preclude a candidate with a disability)
Ability to work occasional overtime

To apply, please forward a CV and letter of application to [email protected]

Contract Type: 37.5 hours per week

Apply Now

Refine Your Search

technical support engineer jobs in new malden, gtl

Technical Support Engineer

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Technical Support Engineer II

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Customer Support Engineer

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Technical Support Engineer

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Staff Technical Support Engineer

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First Line Technical Support Engineer

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Support Engineer

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