Service technician Work, Jobs in New Malden (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
13d
Beer Quality Technician - Wimbledon
Avani Solutions - Leading the way in beer quality —Wimbledon
- £34,000 - £36,000 a year
- Full-time
- Computer literacy
- Maintenance
- English
- Store discount
- Health & wellbeing programme
Quick apply
11h
IT Technician and Service Desk Analyst
Radnor House School —Twickenham
- £25,500 a year
- Full-time
- In-person
- School
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Assistant Manager
Halfords —Kingston upon Thames
- £34,094 - £43,193 a year
- Full-time
- Management
- IT
- Communication skills
- Annual leave
- Employee discount
CAD Technician
M Group —Sutton
- AutoCAD
- CAD
- Organisational skills
- Annual leave
14d
Network Service Technician
M Group —London
- £35,000 - £40,000 a year
- Overtime
- Employee assistance programme
- Employee discount
IT Desktop Support
Axiom Technologies —London
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Senior Technician
Kew Gardens —Kew Gardens
- £34,216 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Emergency Pest Control Technicians Wanted – Backed by The Bald Builders & Tradze Rapid Response
Brent Direct —London
- £70 - £100 an hour
- Part-time
- Electrical experience
- Plumbing
- Power tools
- Flexitime
- Flexible schedule
Quick apply
Trainee Optical Assistant
Specsavers —New Malden
- Up to £12.91 an hour
- Weekends only
- Employee discount
- Sick pay
13d
CAD Technician (Building Surveying Consultancy)
FAITHORN FARRELL TIMMS LLP —Orpington
- £30,000 - £35,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Hygiene Service Technician.
Rentokil Initial Group —Kingston upon Thames
- £26,655 a year
- Overtime
- Customer service
- No experience needed
- Driving
- Relocation assistance
- Annual leave
Quick apply
11d
Sterile Services Technician I
Steris —Kingston upon Thames
- Full-time
- No experience needed
- IT
7d
Technician I
Digital Realty —Chessington
- Full-time
- Microsoft Office
- IT
- Communication skills
IT Technician
Harris Federation —London
- £31,000 - £35,000 a year
- Microsoft Office
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
5d
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
5d
Maintenance Technician @ Chapter Ealing
Greystar Europe Holdings —London
- £16,000 a year
- Part-time
- Maintenance
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
12d
Mobile vehicle fuel drain technician
AFF Holdings Limited —Redhill
- Up to £45,000 a year
- Overtime
- No experience needed
- Programmable logic controllers
- Driving
- Work from home
Quick apply
Plant and Tool Hire Cleaning Technician
The Hireman - Tool & Equipment Hire —London
- £12.71 an hour
- Part-time
- Supervising experience
- Organisational skills
- In-person
- Employee discount
- Flexible schedule
Quick apply
7d
Service Technician
TECS GROUP —London
- £28,000 - £32,000 a year
- Overtime
- Communication skills
- Free parking
- Referral programme
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
13 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

service technician jobs in new malden

Helpdesk Technician (1st line)

Beer Quality Technician - Wimbledon

IT Technician and Service Desk Analyst

Assistant Manager

CAD Technician

Network Service Technician

IT Desktop Support

Senior Technician

Emergency Pest Control Technicians Wanted – Backed by The Bald Builders & Tradze Rapid Response

Trainee Optical Assistant

CAD Technician (Building Surveying Consultancy)

Hygiene Service Technician.

Sterile Services Technician I

Technician I

IT Technician

School IT Technician – Feltham (Full Time)

Maintenance Technician @ Chapter Ealing

Mobile vehicle fuel drain technician

Plant and Tool Hire Cleaning Technician

Service Technician

I want to receive the latest job alerts for service technician in new malden

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