Customer support & client services managers Work, Jobs in Newbury, Brk (with Salaries)

Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Client Contact Senior Consultant
Openwork UK Ltd —Swindon
- Up to £43,000 a year
- Hybrid work
- Continuous improvement
Customer Service Supervisor
AirLife —Basingstoke
- From £40,000 a year
- Full-time
- Hybrid work
- Spanish
- Analysis skills
- Continuous improvement
Quick apply
3d
Customer Complaints Manager
Once For All UK —Basingstoke
- Salesforce
- Continuous improvement
- Employee assistance programme
Quick apply
Contact Channel CX Lead
Thames Water Utilites —Reading
- £62,650 - £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Agile
8d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- CRM software
- Customer service
- Business development
Police Contact Enquiry Supervisor
Thames Valley Police —Abingdon
- £36,474 a year
- Part-time
- Computer skills
- Training & development
- Communication skills
- Annual leave
- Employee discount
8d
Membership Cluster Lead Manager
The Club Company —Reading
- £27,600 a year
- Weekend availability
- Hybrid work
- Customer service
- Travel
- Conflict management
- Employee assistance programme
8d
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Lead Customer Service Associate - UK
Eco Global —Arborfield
- £12 - £15 an hour
- Full-time
- CRM software
- English
- Team management
Quick apply
Resource Planning Manager
Gigaclear —Abingdon
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Continuous improvement
- Employee assistance programme
Quick apply
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
Supply Chain Customer Service Team Leader
Elis —Andover
- Up to £32,000 a year
- Customer service
- Continuous improvement
- Training & development
- Employee assistance programme
4d
Service Centre Supervisor
Aura —Reading
- Full-time
- Team management
- In-person
- Training & development
Quick apply
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Service Improvement Manager - Property Management
LRG —Camberley
- Hybrid work
- Customer service
- Data analysis skills
- Analysis skills
Quick apply
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave

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customer support & client services managers jobs near newbury, brk

Senior Customer Experience Manager

Novuna -
Newbury

Apply Now

Job details

Qualifications

Stakeholder collaboration
Process improvement
Change management
Change leadership
Team motivation leadership

Full job description

Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?

If your answer is 'yes' then, keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.

Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. You'll work as part of our broader Customer Experience team and will manage a team of two dedicated to transforming the customer experience through digital innovation, driving progress, and delivering tangible outcomes.

You'll also:

Drive customer service performance improvements through actionable insight and data-led decision making
Champion digital transformation, leveraging technology to create seamless customer journeys and smarter processes
Lead and develop a high-performing team, empowering colleagues to deliver their best work every day
Be the voice of the customer, influencing senior stakeholders and shaping decisions that improve customer outcomes and business performance

What you'll bring.

You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.

A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.

You'll be a great fit if you:

Have deep expertise in customer experience, service excellence and customer-centric strategy
Embrace digital innovation and have experience leveraging automation, Power Platform, Power BI and Copilot to transform customer journeys and business processes
Excel at building relationships, influencing stakeholders and driving change across complex organisations
Are an inspiring leader who develops talent, builds engagement and creates high-performing teams that deliver results

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Company car or cash alternative - with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

Apply Now

Refine Your Search

customer support & client services managers jobs in newbury, brk

Senior Customer Experience Manager

Inbound Service Delivery Lead

Senior Customer Success Manager

Client Contact Senior Consultant

Customer Service Supervisor

Customer Complaints Manager

Contact Channel CX Lead

Customer Operational Delivery Manager

Customer Relations Manager - Reading School

Police Contact Enquiry Supervisor

Membership Cluster Lead Manager

Senior Customer Relationship Administrator

Lead Customer Service Associate - UK

Resource Planning Manager

Customer Success Business Unit Director

Supply Chain Customer Service Team Leader

Service Centre Supervisor

Customer Success Lead (Life Sciences)

Service Improvement Manager - Property Management

Sales Operations Team Leader

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