Application support technician Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
10d
Maintenance Technician
Places for People —Newcastle upon Tyne
- £32,277.71 a year
- Overtime
- Annual leave
- Sick pay
10d
Research Technician
Newcastle University —Newcastle upon Tyne
- £29,588 a year
- Full-time
- Laboratory experience
- University
- Bachelor's degree
8d
IT Support Technician - INTERNAL ONLY
Percy Hedley Foundation —Newcastle upon Tyne
- IT
- Annual leave
- Employee assistance programme
1d
Technician
Newcastle University —Newcastle upon Tyne
- £29,588 a year
- Full-time
- Maintenance
- Analysis skills
- University
2d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
23h
Mobile Fabric Technician
CBRE —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
CAD Technician
PS Design & Engineering —Washington
- Full-time
- Hybrid work
- AutoCAD
- Employee assistance programme
Bank Healthcare Technician
Optegra —Gateshead
- £13 - £16 an hour
- Part-time
- BLS Certification
- Microsoft Office
- IT
Quick apply
VacancyTitle: Sampler Technician (2)
Northumbrian Water/Essex & Suffolk Water —Washington
- £25,878 - £29,100 a year
- Full-time
- Annual leave
- Employee assistance programme
21h
Electronic General Operator
Dräger UK & Ireland —Blyth
- Microsoft Word
- Microsoft Excel
- Microsoft Office
VacancyTitle: Wasterwater Treatment Process Manager
Northumbrian Water/Essex & Suffolk Water —Wallsend
- £49,215 - £57,900 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
Insectary Assistant Technician
Durham University —Durham
- £25,025 - £25,571 a year
- Part-time
- English
- University
- IT
- Annual leave
- Employee assistance programme
Sprinkler Service Technician
Johnson Controls —Newcastle upon Tyne
- Full-time
- Customer service
- Driving
- Travel
- Annual leave
- Employee assistance programme
Mechanical and Electrical Technician
Centre for Life —Newcastle upon Tyne
- Up to £16.50 an hour
- Full-time
- Maintenance
- Electrical experience
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Test Technician (Blyth)
JDR Cable Systems —Blyth
- Engineering
- Microsoft Office
- Electrical Engineering
Field Supervisor
Scottish Power —Morpeth
- From £41,157 a year
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
8d
Senior Mechanical Technician
Essity —Newcastle upon Tyne
- Full-time
- Maintenance
- Mentoring
- Mechanical knowledge
Senior Technician
Durham County Council —Durham
- £32,597 - £36,363 a year
- Full-time
- Hybrid work
- IT
- Annual leave
Electrical Technician
Essity —Newcastle upon Tyne
- Full-time
- Engineering
- Programmable logic controllers
- Electrical experience

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2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year
10 days ago

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

application support technician jobs in newcastle upon tyne, eng

2nd Line Support Technician

Maintenance Technician

Research Technician

IT Support Technician - INTERNAL ONLY

Technician

IT Support Technician

Mobile Fabric Technician

CAD Technician

Bank Healthcare Technician

VacancyTitle: Sampler Technician (2)

Electronic General Operator

VacancyTitle: Wasterwater Treatment Process Manager

Insectary Assistant Technician

Sprinkler Service Technician

Mechanical and Electrical Technician

Test Technician (Blyth)

Field Supervisor

Senior Mechanical Technician

Senior Technician

Electrical Technician

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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