Desk manager Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Desk Based Account Manager
Eque2 —Newcastle upon Tyne
- Hybrid work
- CRM software
- Time management
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
12d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
11d
Zara Newcastle Customer Experience Manager Maternity Cover
INDITEX —Newcastle upon Tyne
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Water Hygiene / Legionella Service Desk Coordinator
HLA SERVICES LTD —Boldon Colliery
- £26,000 - £32,000 a year
- Full-time
- CRM software
- English
- Computer skills
- Free parking
- Annual leave
Quick apply
2d
Automotive customer service manager
Nova Motor Group —Sunderland
- £28,000 - £32,000 a year
- Full-time
- In-person
- Automotive diagnostics
Quick apply
1d
Hotel - Duty Manager
Premier Inn —Whitley Bay
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Hotel Reception Supervisor
AccorHotel —Newcastle upon Tyne
- Full-time
- Hotel
Quick apply
2d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Atlas Cloud —Newcastle upon Tyne
- £25,420.00 - £51,554.30 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
5d
Part Time Concierge
Bespoke Hotels —Newcastle upon Tyne
- Part-time
- Hotel
- Front desk
Quick apply
B2B Energy Sales Consultant – Outbound Telesales
Northern Gas and Power —Newcastle upon Tyne
- £30,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
5d
Customer Service Front Office
Northumbria Police —South Tyneside
- £28,689 - £29,859 a year
- Weekend availability
- Hybrid work
- Front desk
- Leadership
- Communication skills
- Employee discount
- Sick pay
4d
Support Services Administrator
Wave Utilities —Durham
- From £25,878 a year
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
- Free parking
- Employee assistance programme
Quick apply
4d
Breakfast Team Member
NOVOTEL —Newcastle upon Tyne
- Part-time
- Hotel
Quick apply
9d
Contracts and Commissioning Specialist
Northumberland County Council —Morpeth
- £39,862 - £44,075 a year
- Full-time
- Annual leave
Quick apply
3d
Junior Integration Engineer
The Newcastle upon Tyne Hospitals NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Full-time
5d
HR Synergy Roadmap, Planning and Change Assurance Lead
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £69,105 a year
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Presentation skills
2d

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Desk Based Account Manager

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

CRM software
Outbound sales
Sage
Client engagement
Internal department liaison
Sales forecasting
Relationship management
Customer interaction
Account management
Time management

Full job description

About Eque2

Eque2 is a leading provider of industry-specific cloud software solutions for the construction, contracting and housebuilding sectors. With over 25 years of experience and more than 3,000 customers across the UK and Ireland, we support businesses of all sizes, from growing contractors to large enterprise organisations.

Our software solutions cover the full project lifecycle, including construction accounting, commercial management, estimating, maintenance and housebuilding systems. Our cloud-based solutions span construction accounting, job costing, contract management, estimating, maintenance/service management and construction-specific ERP, integrating seamlessly with platforms such as Sage 50, Sage 200, Sage Intacct and Xero. The portfolio consists of a diverse range of customers, with annual revenues between £1 million and £30 million.

As an employer, Eque2 is proud to foster a supportive, collaborative and forward-thinking culture. We value respect, creativity and personal development, offering opportunities to grow your skills while working on meaningful, industry-leading solutions. Recognised as a Great Place to Work for three consecutive years, we provide a flexible and inclusive environment where people are encouraged to thrive.

Role Overview

We are looking for a driven Desk Based Account Manager to manage and grow a portfolio of SMB customers. You will be responsible for building strong relationships, understanding your customers' businesses, retaining and expanding existing accounts, and identifying opportunities to introduce additional Eque2 solutions where they add value.

This role would suit someone who is ambitious, resilient, and motivated by achieving outstanding results, with a desire to exceed targets rather than simply meet them. You will be confident engaging with decision-makers, uncovering customer needs, and delivering a service that keeps customers engaged and successful.

Key responsibilities

Be able to work as a team and work towards a team and individual target.
Provide weekly forecasting and able to describe in detail sales opportunities in pipeline.
Be able to create opportunities from outbound calling.
Work with internal teams such as finance, support, professional services and customer care to answer customer queries quickly.
Develop relationships with key accounts and create close plans for longer term opportunities.
Ensure CRM is always kept up to date with customer contact details and interactions.
Follow up inbounds leads in a timely manner and look to maximise those opportunities.
Understand our competitors and how we compete in the market.
Maintain a good working knowledge of all Eque2 Evaluate and work with Product team to share any insights from customer feedback.
Share ideas with the marketing team regarding buying trends for future campaigns.

Required Experience & Skills

At least 5 years in an Account Management role.
Experience selling moving customers from on prem solutions to SasS cloud solutions.
Ability to deal with multiple opportunities at one time – circa 20 to 30.
Articulate and able to create and write good proposals.
Excellent time management and be able to handle multiple queries at once.

Advantageous

Understanding of the construction industry.
Understanding of financial / accounts packages – specifically Sage.
MEDDPIC sales framework.

Equal Opportunities Employer

At Eque2, we believe great people can come from all backgrounds and experiences. We are committed to creating a workplace where everyone feels welcome, supported, and able to be themselves. We encourage applications from all suitably qualified candidates and are proud to be an equal opportunities employer.

We'd love to hear from you

If you're passionate about building strong customer relationships, delivering great service, and making a real impact, we'd love to hear from you. Apply today and find out what a career at Eque2 could look like for you.

Apply Now

Refine Your Search

desk manager jobs in newcastle upon tyne, eng

Desk Based Account Manager

IT Service Desk Manager

Incident Manager

Help Desk Technical Support

Zara Newcastle Customer Experience Manager Maternity Cover

Water Hygiene / Legionella Service Desk Coordinator

Automotive customer service manager

Hotel - Duty Manager

IT Support Specialist

Hotel Reception Supervisor

Senior Service Desk Consultant - 3rd Line

Customer Success Manager

Part Time Concierge

B2B Energy Sales Consultant – Outbound Telesales

Customer Service Front Office

Support Services Administrator

Breakfast Team Member

Contracts and Commissioning Specialist

Junior Integration Engineer

HR Synergy Roadmap, Planning and Change Assurance Lead

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