End user it Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
3d
IT Professional
Osborne Hotel —Newcastle upon Tyne
- £30,000 - £56,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Hotel
- Free parking
- Work from home
Quick apply
IT Support Technician - INTERNAL ONLY
Percy Hedley Foundation —Newcastle upon Tyne
- IT
- Annual leave
- Employee assistance programme
6d
IT Technician
END —Washington
- Full-time
- Computer networking
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Full Stack Sofware Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- Java
- AWS
Quick apply
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
5d
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
13d
IT/Infrastructure Manager
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Microsoft Access
- Azure
- Management
Quick apply
Web Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Computer Science
- Engineering
- AWS
Quick apply
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Full Stack Developer
Zaltek Digital —Newcastle upon Tyne
- £35,000 - £45,000 a year
- Full-time
- DevOps
- English
- SQL
Quick apply
13d
Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- Customer service
- SQL
13d
Digital Support Apprentice
Pink Boutique —Newcastle upon Tyne
- £17,550 a year
- Full-time
- Warehouse experience
- IT
- In-person
- Free parking
- Store discount
Quick apply
Developer
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
13d
Senior Manager – IT Infrastructure
Northumberland County Council —Morpeth
- £63,785 - £67,581 a year
- Contracts
- IT
- Leadership
- Annual leave
Quick apply
5d
Software Developer
Roundel Manufacturing Limited —Washington
- Full-time
- Azure
- ERP systems
- Data analysis skills
- Employee discount
Quick apply
8d
Brand and Digital Designer
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- IT
- In-person
Quick apply
Technology Sales Executive
Softcat —Newcastle upon Tyne
- £26,250 - £28,900 a year
- Communication skills
- School
- Flexible schedule

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end user it jobs near newcastle upon tyne, eng

End User IT Apprentice

QA Apprenticeships -
Newcastle upon Tyne

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Job details

Full-time
£16,000 a year

Benefits

Company car
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Car scheme
Sick pay

Qualifications

Customer service
Load balancing
GCSE
Alteryx
Windows
Technical support
Microsoft Office
AWS
Citrix
Communication skills
Active Directory

Full job description

About Cybit:

Our success is people powered, and we're on a mission to work with the best. We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!

Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.

About the role:

Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit.

Working within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

Responsibilities:

Providing a high level of customer service to customers via telephone, email, and customer portal.
Gathering information from customers regarding their incidents and recording accurately on the service management tool.
Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate.
Various administration duties such as receiving, packing, and dispatching goods.
Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows, Active Directory, 365 and Citrix.

Desirable skills:

Basic understanding of Microsoft suite: They should have a basic grasp of the workings of Windows 10 Desktop & Office 365 applications.
Customer service skills: The ability to speak with customers in a polite, friendly and helpful manner and convey technical information to non-technical people.
Eagerness to learn: This is an apprenticeship, so a strong desire to gain knowledge and develop skills is crucial.
Adaptability: Managed Services is constantly evolving, so someone who can keep up with new trends and technologies will be successful.
Strong work ethic: This role will require someone who is reliable, hardworking, and can meet deadlines. The ability to prioritise tasks is essential.
Communication skills: They should be able to communicate effectively with colleagues, both verbally and in writing.
Teamwork: The ability to collaborate effectively with 1st / 2nd / 3rd line teams, as well as key stakeholders, is essential.
Interest in technology: A passion for IT, its role in business and the desire to progress a career in the industry, is essential.

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week.

Benefits:

Bonus scheme.
Pension scheme.
34 days annual leave including bank holidays (& the opportunity to buy more if desired).
Healthcare cash plan.
Company electric car scheme.
Cycle to work scheme.
Employee assistance programme.
Occupational sick pay.

Future prospects:

Broader business engagement: As a diverse business, there are options to expand the remit to 1st / 2nd / 3rd line or transition fully into one of these discipline areas.
Leadership & management roles: The opportunity to develop into future entry level leadership roles within Managed Services.
Technical consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new customers.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

end user it jobs in newcastle upon tyne, eng

End User IT Apprentice

IT Support Technician

IT Professional

IT Support Technician - INTERNAL ONLY

IT Technician

IT Support Specialist

Full Stack Sofware Engineer

IT Support Technician

Analyst: Application Testing

IT/Infrastructure Manager

Web Developer

2nd Line Support Technician

Full Stack Developer

Analyst: Application Support

Digital Support Apprentice

Developer

Senior Manager – IT Infrastructure

Software Developer

Brand and Digital Designer

Technology Sales Executive

I want to receive the latest job alerts for end user it in newcastle upon tyne, eng

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