It service improvement manager Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
8h
IT Service Delivery Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
10d
24/7 Major Incident Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- In-person
6d
Agile Delivery Manager
Vertu Motors —Gateshead
- £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Leadership
Quick apply
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
10d
Service Excellence Training Manager
Sodexo —Newcastle upon Tyne
- £35,000 - £37,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
13d
Library Services Manager
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Sick pay
7h
Business Improvement Manager
Fowler Welch —Washington
- Full-time
- Microsoft Word
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Facilities Manager
HomeGroup —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Café
- Employee discount
- Life insurance
4d
Problem Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Business Change Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
7h
Senior Product Manager
Methods Business and Digital Technology —Newcastle upon Tyne
- £62,000 - £70,000 a year
- Full-time
- Hybrid work
- Team management
- Product management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Principal Operations Manager
Amey Ltd —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
- Employee discount
Quick apply
7d
Product Manager - Payments
Sage —Newcastle upon Tyne
- Hybrid work
- Product management
- APIs
- AI
- Annual leave
7d
Software Support Manager
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Phone etiquette
- Leadership
Quick apply
10d
Adoption and Embedding Manager
Sage —Newcastle upon Tyne
- Hybrid work
- Continuous improvement
- Organisational skills
- SharePoint
- Annual leave
Project Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Up to £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Project Manager
U.S. Bank National Association —Newcastle upon Tyne
- £49,045 - £57,700 a year
- Full-time
- PMP
- Continuous improvement
- Organisational skills

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IT Service Improvement Manager

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
10 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
ServiceNow
Technical roadmaps

Full job description

Job Posting Title

IT Service Improvement Manager

Salary Band

Competitive

Job Description

About the Role

We are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the evolution of our IT service management capabilities, driving continuous improvement, automation and operational excellence across Technology Services.

This is a key leadership role responsible for improving the way IT services are delivered and supported by developing and optimising service management platforms, processes and workflows. Acting as the product owner for our ITSM platform, you will shape the roadmap and ongoing development of technologies such as ServiceNow, ensuring they continue to meet the needs of the organisation while supporting regulatory and governance requirements.

You will lead a team of Service Improvement Analysts focused on identifying opportunities to simplify processes, reduce manual effort and increase operational efficiency. Working closely with Service Delivery, Service Desk, Infrastructure and Engineering teams, you will help transform service operations through workflow automation, intelligent tooling and enhanced self-service capabilities.

A significant part of the role will involve driving automation initiatives across service management processes, including incident management, request fulfilment, asset lifecycle management and joiner, mover and leaver activities. You will be instrumental in delivering solutions that improve responsiveness, enhance user experience and allow operational teams to focus on high-value activities.

About You

You are expected to be an experienced IT Service Management professional with a passion for service improvement, automation and innovation. You have a proven track record of designing and delivering operational improvements within complex technology environments and understand how effective service management tooling can transform both customer experience and operational performance.

Bringing significant experience working with enterprise ITSM platforms such as ServiceNow and have a strong understanding of platform configuration, workflow automation, integrations and service management best practices. Whether acting as a product owner, platform lead or service improvement specialist, you are comfortable balancing strategic platform development with the practical delivery of day-to-day improvements.

We require an accomplished stakeholder manager who can build effective relationships across Service Delivery, Service Desk, Engineering, Infrastructure, Risk and Compliance teams. Your ability to communicate clearly and influence at all levels allows you to bring people together around shared improvement goals and deliver lasting change. As a leader, you are committed to coaching and developing others, creating an environment where innovation, collaboration and continuous improvement can thrive. You are comfortable working in evolving environments and enjoy helping organisations modernise the way they deliver and support technology services.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

Refine Your Search

it service improvement manager jobs in newcastle upon tyne, eng

IT Service Improvement Manager

IT Service Desk and Support Manager

IT Service Desk Manager

IT Service Delivery Manager

24/7 Major Incident Manager

Agile Delivery Manager

IT Asset and Configuration Manager

Service Excellence Training Manager

Library Services Manager

Business Improvement Manager

Facilities Manager

Problem Manager

Business Change Manager

Senior Product Manager

Principal Operations Manager

Product Manager - Payments

Software Support Manager

Adoption and Embedding Manager

Project Manager

Project Manager

I want to receive the latest job alerts for it service improvement manager in newcastle upon tyne, eng

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