Service worker Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Health Advisor - 111/999 Call Taker
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £34,000 a year
- Full-time
- English
- Computer skills
- Communication skills
5d
Support Worker
Community Integrated Care —Newcastle upon Tyne
- £13.12 an hour
- Part-time
- Mentoring
- Annual leave
- Flexible schedule
Quick apply
Residential Support Worker
Acedia Care Ltd —Gateshead
- £15 an hour
- Full-time
- Experience working with children
- Driving
- In-person
- Annual leave
- Employee discount
Quick apply
12d
Positive Behaviour Support Worker
Nova Care Group —Sunderland
- £30,000 - £42,775 a year
- Full-time
- Travel
- Annual leave
- Employee discount
Night Support Worker - Leybourne (Female only)
The Percy Hedley Foundation —Newcastle upon Tyne
- £13.94 - £14.35 an hour
- Part-time
- Experience working with individuals with disabilities
- Care experience
- Organisational skills
- Free parking
- Store discount
Quick apply
4d
Support Worker - Leybourne (Killingworth) Female only
The Percy Hedley Foundation —Newcastle upon Tyne
- £13.55 - £14.35 an hour
- Part-time
- Experience working with individuals with disabilities
- In-person
- Care plans
- Free parking
- Store discount
Quick apply
4d
Support Worker
Leonard Cheshire —Newcastle upon Tyne
- £13.38 an hour
- Weekend availability
- Experience working with individuals with disabilities
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Permanent Healthcare Recruitment Consultant
Tyne Trust Healthcare —Gosforth
- £30,000 - £36,000 a year
- Full-time
- Nursing home
- Sales
- Databases
- Free parking
- Annual leave
Quick apply
11d
Support Worker - Wansbeck House (Jesmond)
The Percy Hedley Foundation —Newcastle upon Tyne
- £13.55 - £14.35 an hour
- Part-time
- Experience working with individuals with disabilities
- Experience working with children
- In-person
- Free parking
- Store discount
Quick apply
4d
Short-term Temporary Team Member
NEXT —Newcastle upon Tyne
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
Senior Young Dads Worker - Sunderland
Inspired Human Resources Ltd —Sunderland
- £30,321 a year
- Full-time
- Hybrid work
- Experience working with children
- Mentoring
- IT
- Annual leave
Quick apply
12d
Personal Advisor - Leaving Care Service
Liverpool City Council —Parklands
- £32,046 - £36,581 a year
- Communication skills
- Employee assistance programme
12d
Support Worker - New Hartley NE25
Positive Support for You —Whitley Bay
- £14.03 an hour
- Part-time
- In-person
- School
- Health & wellbeing programme
Quick apply
8d
Female Support Worker - North Tyneside
Flexible Support Options Ltd —North Tyneside
- £13.30 an hour
- Part-time
- In-person
- Care plans
- Store discount
- Annual leave
Quick apply
202608: Prison Officer - HMP Frankland
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
Assistant Scientific Officer (ID4858)
Animal and Plant Health Agency —Newcastle upon Tyne
- £26,025 a year
- Overtime
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
1d
Care Assistant (Blaydon) Drivers
Dale Care —Gateshead
- £25,740 a year
- Part-time
- No experience needed
- English
- Travel
- Referral programme
Quick apply
CX Team Member
Foot Locker —Gateshead
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
202608: Prison Officer - HMP Low Newton
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
Care Assistant Deckham
Perfect Care (UK) —Gateshead
- £25,740 a year
- Part-time
- Communication skills
- Paid training
- Annual leave
Quick apply
11d

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Health Advisor - 111/999 Call Taker

North East Ambulance Service NHS Foundation Trust -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,760 - £34,000 a year
5 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Patient assessment
English
Computer skills
Phone triage
Communication skills

Full job description

We are expanding, come and grow with us! Do you have excellent communication, listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but rewarding as you can directly help those most in need. You will work as part of a close-knit team of people who have a passion for helping those in crisis, where no two days are the same. You don’t need any medical knowledge, and full training in managing calls and use of our systems will be provided.

This role could be the first step of a great career in healthcare and can give you the knowledge to go even further. In this role you will:

Be a strong communicator, asking questions in a way which can help assess a callers needs in a pressurised environment, where time is of the essence.
Manage calls supported by a computerised medical assessment tool, to help give patients the most appropriate care response. From an ambulance in life-threatening emergencies, through to a GP appointment, dentist appointment, or referring the patient to a range of community-based services, such as a walk-in-center.

Please ensure that you have read the shift pattern document attached before applying. As a 24/7/365 service, you will be expected to work Bank Holidays including Christmas. Any Bank Holidays worked will be added to your holiday allowance.

As a Health Advisor for the ambulance service you will be the first point of contact with patients, healthcare professionals and other callers. Working within Operations Centre's located at HQ - Newcastle, Hebburn and Wynyard you will use NHS pathways to record patients demographics and clinical information to assess their condition to ensure they are directed to the most appropriate healthcare professional or service.

You will provide basic advice and health information to patients calling 111, supporting callers to access the appropriate level of care.

Your Training is pass or fail and whilst you will be trained initially to handle 111 calls, over the next 12 months it is expected that you will be given additional skills, via a career progression programme, to enable you to handle 999 Emergency calls. All of our Health Advisors are expected to take both types of calls.

On occasion you may be required to work from one of our alternative sites, to enable the Trust to fulfil its obligations.

In line with the code of practice on English language requirements for public sector workers applicants must have the ability to converse under pressurised circumstances with members of the public and document and provide instruction in accurate spoken and written English.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Please ensure you take a look at the job description attached for full details of duties and responsibilities

Band 3 Plus potential salary including unsocial hours payments; from £31,500-£34,000 pa depending on rota/pro rata.

This role involves handling emergency and urgent calls, including exposure to potentially traumatic and distressing situations such as serious illness, injury and death.

Candidates should be aware of the emotional demands of the role and carefully consider their personal resilience and wellbeing when applying.

We are committed to supporting the wellbeing of our staff and provide access to appropriate support mechanisms throughout training and employment. We encourage applicants to consider any support they may need and to discuss this with us at any stage of the recruitment process.

Apply Now

Refine Your Search

service worker jobs in newcastle upon tyne, eng

Health Advisor - 111/999 Call Taker

Support Worker

Residential Support Worker

Positive Behaviour Support Worker

Night Support Worker - Leybourne (Female only)

Support Worker - Leybourne (Killingworth) Female only

Support Worker

Permanent Healthcare Recruitment Consultant

Support Worker - Wansbeck House (Jesmond)

Short-term Temporary Team Member

Senior Young Dads Worker - Sunderland

Personal Advisor - Leaving Care Service

Support Worker - New Hartley NE25

Female Support Worker - North Tyneside

202608: Prison Officer - HMP Frankland

Assistant Scientific Officer (ID4858)

Care Assistant (Blaydon) Drivers

CX Team Member

202608: Prison Officer - HMP Low Newton

Care Assistant Deckham

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