Services operational team leader Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Customer Service Team Leader
Tesco Insurance —Newcastle upon Tyne
- £30,400 - £38,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Work from home
5d
Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
11d
Accommodation Services Manager
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- Management
- University
- Continuous improvement
- Annual leave
SALES ADVISOR - NEWCASTLE ELDON SQUARE (PART-TIME)
H&M —Newcastle upon Tyne
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
8h
Zara Newcastle Customer Experience Manager Maternity Cover
INDITEX —Newcastle upon Tyne
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Business Services Administrator
Northumbria Police —Ponteland
- Full-time
- Customer service
- Word processing
- Databases
- Employee discount
- Sick pay
14d
Senior Operational Leader - Newcastle
Department for Work and Pensions —Newcastle upon Tyne
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d
Team Leader - Havelock Place
EveryDay Care & Support —Newcastle upon Tyne
- Hybrid work
Quick apply
Head of Student Accommodation Services
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- Management
- University
- Budgeting
Product Team Leader
River Island —Newcastle upon Tyne
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
VacancyTitle: Asset Systems Team Leader
Northumbrian Water/Essex & Suffolk Water —Durham
- £53,125 - £62,200 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
2h
SALES ADVISOR TEAM LEADER - NEWCASTLE ELDON SQUARE
H&M —Newcastle upon Tyne
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
10h
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Gateshead
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Gyms Duty Manager - Part Time
JDGYMS —Newcastle upon Tyne
- Part-time
- Customer service
- Team management
- Employee discount
Quick apply
10d
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
Assistant General Manager
Everyman Media —Newcastle upon Tyne
- Full-time
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Gateshead
- Full-time
- English
- Analysis skills
- Business
11d
Metering Service Delivery Manager
Wave Utilities —Durham
- From £50,182 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
2d
Railway Operations Manager - Weardale Railway
The Auckland Project —Bishop Auckland
- From £28,716.37 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
4h
General Manager
Holroyd Howe —Newcastle upon Tyne
- Up to £42,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Budgeting
- Employee assistance programme
- Employee discount
Quick apply

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services operational team leader jobs near newcastle upon tyne, eng

Customer Service Team Leader

Tesco Insurance -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£30,400 - £38,000 a year
5 days ago

Benefits

Annual leave
Company pension
Work from home

Qualifications

Performance management
Change management
Quality assurance
Continuous improvement
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

About the role

Serving our customers, communities, and planet a little better every day.

Customer Service Team Leader - Permanent

Salary – From £30,400 - £38,000 (depending upon experience and skills) + annual bonus & benefits

Work Level - 1

Location – Newcastle (Hybrid)

Office Attendance – Our hybrid working model gives you the best of both worlds - flexibility to work from home and valuable face-to-face time with colleagues. Frequency to be confirmed in line with business needs and subject to successful probation period.

Closing Date - Applications close on 04 September 2026 at 5pm

Why this role?

At Tesco Insurance and Money Services, we support customers through some of life's most challenging moments. From financial difficulties to bereavement, our Customer Care Team provides specialist support when customers need us most.

As a Customer Service Team Leader, you'll lead a team of approximately 12-14 colleagues who are dedicated to delivering empathetic, professional, and customer-focused service to vulnerable customers. You'll play a key role in creating an environment where colleagues feel supported, engaged, and empowered to provide the highest standards of care.

Working closely with operational leaders and support teams, you'll help drive service excellence, champion colleague development, and identify opportunities to continuously improve the customer experience. You'll balance customer outcomes, colleague performance, and operational effectiveness to ensure the team consistently delivers against business objectives.

This is an opportunity to develop your leadership capability while making a meaningful difference to both customers and colleagues every day.

What you’ll be doing

Leading, coaching and developing a team of customer service colleagues, creating an environment where they can perform at their best and achieve their full potential.
Delivering exceptional customer outcomes by ensuring service standards, quality expectations and operational targets are consistently achieved.
Building a positive, high-performing team culture that encourages engagement, collaboration and continuous development.
Using performance data, customer feedback and operational insight to identify opportunities to improve colleague and customer experiences.
Ensuring colleagues follow policies, processes and regulatory requirements while maintaining a strong focus on quality and risk management.
Supporting continuous improvement initiatives that enhance customer service, simplify processes and improve team effectiveness.

What we’re looking for: (minimum criteria)

Previous customer service leadership experience, including coaching, developing and managing team performance.
A proven track record of delivering and driving excellent customer service within a fast-paced environment.
Strong communication and stakeholder management skills with the ability to motivate, engage and support colleagues.
Experience identifying opportunities for continuous improvement and implementing changes that enhance customer and colleague outcomes, and team performance.

And if you have any of these, even better

Experience working within insurance, financial services or a regulated customer service environment.
Knowledge of quality assurance, risk management and operational controls.
Experience using customer service performance metrics and data to drive decision-making.
Experience supporting colleagues through change and implementing new processes or ways of working.

We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.

What’s in it for you

A generous pension, with up to 7.5% employer contribution, depending on what you put in.
Virtual GP Service for you and your family
Performance related annual bonus.
7.2 weeks holiday, with the opportunity to buy more.
Colleague Clubcard discount (10-15% + second card to share with someone else).
Enhanced parental leave.
Opportunities to Save and Buy as you earn.
A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

Interviews

As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews are expected to be held from w/c 7th September.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!

Apply Now

Refine Your Search

services operational team leader jobs in newcastle upon tyne, eng

Customer Service Team Leader

Head of Customer Contact

Accommodation Services Manager

SALES ADVISOR - NEWCASTLE ELDON SQUARE (PART-TIME)

Zara Newcastle Customer Experience Manager Maternity Cover

Business Services Administrator

Senior Operational Leader - Newcastle

Team Leader - Havelock Place

Head of Student Accommodation Services

Product Team Leader

VacancyTitle: Asset Systems Team Leader

SALES ADVISOR TEAM LEADER - NEWCASTLE ELDON SQUARE

Area Manager, Customer Fulfillment

Gyms Duty Manager - Part Time

General Manager - Lefties Newcastle

Assistant General Manager

Operations & Logistics Internship, Amazon Logistics

Metering Service Delivery Manager

Railway Operations Manager - Weardale Railway

General Manager

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