It support Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
1st Line Desktop Support Technician
Vertu Motors —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Organisational skills
- Employee discount
Quick apply
12d
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
IT Support Specialist
Time for Recruitment —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Overtime
- Free parking
- Referral programme
Quick apply
10d
1st Line Support Engineer
Xplor —Newcastle upon Tyne
- Weekend availability
- Hybrid work
- English
- Analysis skills
- Analytics
Quick apply
2d
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
Customer Service Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Full-time
6d
IT Support Technician (6 month FTC)
Ingersoll Rand —Sunderland
- Travel
- Computer networking
- Leadership
- Employee assistance programme
9d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
IT Service Desk Team Lead
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
3d
Onsite Support Analyst
XMA —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Life insurance
- Referral programme
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
Service Desk Analyst
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
2d
Tier III Support Technician
Elfab Limited —North Shields
- No degree
- Computer networking
- Communication skills
Quick apply
6d
Onsite Service Assistant
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Computer literacy
- Computer skills
- In-person
- Employee assistance programme
- Employee discount
24/7 IT Analyst
Aspire Technology Solutions —Gateshead
- £32,000 - £36,000 a year
- Full-time
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Software Support Specialist
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
Quick apply
12d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply

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Customer Support Expert (Technical Support)

Sage -
Newcastle upon Tyne

Apply Now

Job details

From £28,000 a year

Benefits

Paid volunteer time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer support
Customer interaction
Help desk

Full job description

Job Description

They have questions, you have answers! When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.

Hybrid – 3 days in our Newcastle office (global headquarters)

Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750

Assessment – look for an email after you apply inviting you to complete your application

We have now filled our September cohort and will be resuming recruitment for our next cohort soon. Once recruitment reopens, we will be in touch with an update on next steps.

Key Responsibilities

Your day-to-day:

Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.

How people describe you:

You’re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you’re good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.

On-the-job training:

You’ll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we’ve put a lot into this training programme. It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call.

Meet the team:

They’re a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times’ Best Places to Work in the UK. You’ll work alongside people who are technical-minded and embrace the variety that each call brings. They’re supported by managers who care so they can keep caring for customers.

Career growth:

We advocate for promoting internally - whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.

5 paid days for volunteering:

Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year.

What to expect after you apply:

Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run – think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.

Your benefits:

Starting salary of £28,000

Annual bonus up to 10%, along with monthly perks valued at up to £750

33 days holidays (including bank holiday entitlement)

Comprehensive health, dental and vision coverage

Work away scheme for up to 10 weeks a year

On-going training and professional development

Paid 5 days yearly to volunteer through our Sage Foundation

#LI-AD1

Apply Now

Refine Your Search

it support jobs in newcastle upon tyne, twr

Customer Support Expert (Technical Support)

1st Line Desktop Support Technician

IT Support Technician

IT Support Analyst Apprentice

IT Support Specialist

1st Line Support Engineer

Technical and Support Officers

Customer Service Advisor

IT Support Technician (6 month FTC)

Systems Support Analyst

IT Service Desk Team Lead

Onsite Support Analyst

IT Apprentice

Desktop Support Engineer - New Castle - Temp

Service Desk Analyst

Tier III Support Technician

Onsite Service Assistant

24/7 IT Analyst

Software Support Specialist

IT Support Specialist

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