Technical support occupations Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
IT Support Specialist
Time for Recruitment —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Overtime
- Free parking
- Referral programme
Quick apply
6d
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
1st Line Desktop Support Technician
Vertu Motors —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Organisational skills
- Employee discount
Quick apply
8d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
IT Support Technician (6 month FTC)
Ingersoll-Rand —Sunderland
- Temporary
- Travel
- Computer networking
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Onsite Support Analyst
XMA —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Life insurance
- Referral programme
13d
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
Implementation & Support (Education)
LexiaUK —Gateshead
- £25,950 a year
- 8 hour shift
- Microsoft Powerpoint
- CRM software
- Bachelor's degree
- Store discount
- Health & wellbeing programme
Quick apply
1d
IT Support Technician (6 month FTC)
Ingersoll Rand —Sunderland
- Travel
- Computer networking
- Leadership
- Employee assistance programme
5d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Tier III Support Technician
Elfab Limited —North Shields
- No degree
- Computer networking
- Communication skills
Quick apply
2d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Software Support Specialist
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
Quick apply
8d
Customer Service Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Full-time
2d

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Customer Support Expert (Technical Support)

Sage -
Newcastle upon Tyne

Apply Now

Job details

From £28,000 a year

Benefits

Paid volunteer time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer support
Customer interaction
Help desk

Full job description

Job Description

They have questions, you have answers! When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.

Hybrid – 3 days in our Newcastle office (global headquarters)

Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750

Assessment – look for an email after you apply inviting you to complete your application

We have now filled our September cohort and will be resuming recruitment for our next cohort soon. Once recruitment reopens, we will be in touch with an update on next steps.

Key Responsibilities

Your day-to-day:

Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.

How people describe you:

You’re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you’re good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.

On-the-job training:

You’ll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we’ve put a lot into this training programme. It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call.

Meet the team:

They’re a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times’ Best Places to Work in the UK. You’ll work alongside people who are technical-minded and embrace the variety that each call brings. They’re supported by managers who care so they can keep caring for customers.

Career growth:

We advocate for promoting internally - whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.

5 paid days for volunteering:

Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year.

What to expect after you apply:

Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run – think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.

Your benefits:

Starting salary of £28,000

Annual bonus up to 10%, along with monthly perks valued at up to £750

33 days holidays (including bank holiday entitlement)

Comprehensive health, dental and vision coverage

Work away scheme for up to 10 weeks a year

On-going training and professional development

Paid 5 days yearly to volunteer through our Sage Foundation

#LI-AD1

Apply Now

Refine Your Search

technical support occupations jobs in newcastle upon tyne, twr

Customer Support Expert (Technical Support)

Help Desk Technical Support

Customer Service Advisor

IT Support Specialist

IT Support Technician

1st Line Desktop Support Technician

Desktop Support Engineer - New Castle - Temp

IT Support Technician (6 month FTC)

IT Support Specialist

Onsite Support Analyst

IT Support Analyst Apprentice

Systems Support Analyst

Implementation & Support (Education)

IT Support Technician (6 month FTC)

IT Apprentice

Tier III Support Technician

Service Desk Consultant - 2nd Line (Infrastructure)

Support Specialist

Software Support Specialist

Customer Service Advisor

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