Client success Work, Jobs in Newcastle Upon Tyne (with Salaries)

Client Success Advisor
I T C Service Ltd —Hebburn
- £27,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Event Sales Executive
Living North Magazine —Newcastle upon Tyne
- £25,420 - £35,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
4d
Customer Success Manager
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- Salesforce
- Travel
5d
Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- HTML
- Annual leave
- Flexible schedule
Quick apply
6d
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Client Partner - UK Justice
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Communication skills
- Life insurance
Quick apply
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Newcastle upon Tyne
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Customer Success Lead
Cognassist —Hebburn
- Remote
- Sales
- Communication skills
- Life insurance
Quick apply
Senior Account Manager (MPS & Solution Sales, North East)
Agilico Workplace Technologies —Gateshead
- £75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Employee assistance programme
Quick apply
HelpPoint Administrator
Churchill Group —Gateshead
- £26,000 - £27,000 a year
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Employee discount
- Sick pay
8h
Business Development Manager (BDM) - Morpeth - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Mitford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Key Account Manager
Assystem —Newcastle upon Tyne
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Business Development Manager (BDM) - Durham - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Durham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Sales Consultant
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
- Flexible schedule
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Founding Account Executive
OneClickComply —Sunderland
- £27,000 - £80,000 a year
- Full-time
- Sales
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior (Sales) Account Executive
OneClickComply —Sunderland
- £30,000 - £80,000 a year
- Full-time
- Sales
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Client Success Advisor

I T C Service Ltd
Hebburn

Quick apply

Job details

Permanent | Full-time
£27,500 - £28,500 a year

Benefits

Cycle to work scheme
Company events
Private medical insurance
Life insurance
On-site parking

Qualifications

Microsoft Word
ConnectWise
Driving Licence
Microsoft Outlook
Customer service
English
IT
Communication skills

Full job description

Client Success Team: Positively Engaging and Delighting Clients

At the heart of our Client Success team we commit to positively engage and delight our customers. Our team achieves this by empathising with our clients, taking the time to understand their IT requirements and the context behind their support needs. We ensure that expectations are agreed upon in a positive manner, reassuring our clients that we will take ownership of their IT incidents and requests. This approach not only fosters trust but also ensures that our clients feel valued and heard. We act with Integrity, to gain Trust and we Communicate well to deliver exceptional levels of Service… ITCS.

Job Purpose:

The Client Success team acts as the first point of contact for client’s wanting to raise support incidents and requests. They are instrumental in setting the tone for our client relationships and are responsible for monitoring the delivery of high-quality customer service. Our Client Success Advisors work to ensure that exceptional levels of client satisfaction are achieved and maintained through a client centric approach and optimal effective use of our internal resources.

This role involves maintaining client satisfaction, contributing to an efficient team and continuously improving processes to meet service standards and SLA’s. They ensure the accurate recording of information and work closely with all teams to ensure seamless, consistent and effective service delivery.

Main Duties and Responsibilities:

Work collaboratively to dispatch service tickets in a timely manner.
Provide high quality customer service to ensure the smooth flow of support tickets.
Manage and escalate complaints effectively.
Coordinate with other departments to resolve customer issues.
Manage and update CRM systems with customer details / updates.
Engage regularly with clients to address ongoing concerns, provide value and build trust.
Maintain consistent client communication.
Observe performance of the team and give detailed statistical feedback.
Use data to measure productivity and goal achievement.
Use data to inform planning.
Report to management and make suggestions for improvements.
Collaborate with management to set and align Key Performance Indicators (KPIs).
Work closely with all departments to meet/exceed targets.
Fully utilise ITC’s tools, such as Microsoft 365, ConnectWise PSA / Manage.
Act with integrity and trust in all interactions with clients, prospects and team members.
Tailor communication styles to suit different clients while upholding ITC’s commitment to excellent service.
Demonstrate flexibility, resilience, and a process-driven approach in all activities

Skills and Experience

Knowledge of the IT sector best practices and MSP operations.
Strong client-facing and communication skills, written and verbal.
Positive and energetic attitude.
Customer service-oriented with a focus on exceeding expectations.
Resilient and adaptable under pressure with the ability to prioritise.
Passionate about contributing to team success.
Excellent interpersonal skills for building a strong rapport with clients and colleagues.
Work experience in a fast-paced customer service role.

Working Arrangements

The position is based out of ITC Service’s head office in Hebburn. The normal hours of employment will be 40 Hours per week, 08:00 – 17:00, Monday to Friday, during which one hour may be taken for lunch.

It is expected that the successful candidate will be able to accommodate changes to their working hours from time to time as required.

If you want to apply and think you have the relevant skills please complete this questionnaire, if successful we will be in touch!

https://eu-west-1.protection.sophos.com/?d=harrisonassessments.com&u=aHR0cHM6Ly9zdXJ2ZXkuaGFycmlzb25hc3Nlc3NtZW50cy5jb20vYnY0cS1zZWhyLWRhbXI=&i=NWRmMGU0ZjVmNDFlMDAwZGE3NGRmNmRk&t=Q0s3a0lsdEJFWURPTGF0bUxTNFhGRUpXc0JkNkNxMWhNcDM3SkVSM0pnQT0=&h=e81a4607dfcf4672848bd0d6d18a3a32&s=AVNPUEhUT0NFTkNSWVBUSVb4Q78R6scJt950UJPWe1SQ4IogzRC5Zh4NgT1IBIqhWA

Job Types: Full-time, Permanent

Pay: £27,500.00-£28,500.00 per year

Benefits:

Company events
Cycle to work scheme
Life insurance
On-site parking
Private medical insurance

Ability to commute/relocate:

Hebburn NE31 2EX: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Licence/Certification:

Drivers Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

client success jobs in newcastle upon tyne

Client Success Advisor

Client Engagement Manager -Full time - Permanent - Gateshead

Event Sales Executive

Customer Success Manager

Customer Success Manager -Full time - Permanent - Gateshead

Client Success Manager

Customer Success Manager

Client Partner - UK Justice

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped

Customer Success Lead

Senior Account Manager (MPS & Solution Sales, North East)

HelpPoint Administrator

Business Development Manager (BDM) - Morpeth - Circa 41k Package - 53k OTE Uncapped

Key Account Manager

Business Development Manager (BDM) - Durham - Circa 41k Package - 53k OTE Uncapped

Sales Consultant

Account Manager

Founding Account Executive

Senior (Sales) Account Executive

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