Global services specialist Work, Jobs in Newcastle Upon Tyne (with Salaries)

Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Marine Customer Services Manager
Tyne Coast College —South Shields
- £32,535 - £34,453 a year
- Full-time
- Customer service
- School
- Free parking
- Annual leave
13d
Work based learning and Employer Services Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Management
- University
- No degree
- Annual leave
- Employee assistance programme
6h
Customer Account Specialist
TT Electronics plc —Bedlington
- Full-time
- Sales
- Customer service
- Data entry
- Annual leave
- Employee assistance programme
Detention Custody Officer
Serco Plc —Consett
- £27,484.00 - £28,857.57 a year
- 12 hour shift
- No experience needed
- Conflict management
- Free parking
- Paid training
Customer Services Co-ordinator: Buildings
Durham University —Durham
- £27,319 - £30,378 a year
- 8 hour shift
- Writing skills
- Project management
- University
- Annual leave
- Employee assistance programme
11d
Delivery Team Trainer
Evri —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
5d
Workflow Client Specialist - Evening Shift - Remote
Clifford Chance —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Senior Project Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Project management
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
13d
Business Resource Officer
Assystem —Newcastle upon Tyne
- Microsoft Excel
- Human resources
- Organisational skills
- Employee assistance programme
- Sick pay
Technical Sales Specialist (South)
Avery Dennison —Cramlington
- £40,880 - £65,408 a year
- Full-time
- Remote
- Business development
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
7d
Lecturer in Marine Offshore Safety Training
Tyne Coast College —South Shields
- £33,496 - £43,471 a year
- Full-time
- Annual leave
College Administration Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Writing skills
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
10d
Executive Assistant
Assystem —Newcastle upon Tyne
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Team Leader
Unipart —Newcastle upon Tyne
- Up to £40,000 a year
- Organisational skills
Quick apply
Senior Export Coordinator
OpenWorks Engineering —Prudhoe
- Full-time
- Military
Quick apply
Talent Scout Specialist
Accenture —Newcastle upon Tyne
- Full-time
- Management
- Supervising experience
- Employee discount
4d
Proposal and Marketing Specialist
NORR —Newcastle upon Tyne
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
Research Assistant
Durham University —Durham
- £37,694 a year
- Part-time
- Research
- Master's degree
- University
- Annual leave
- Employee assistance programme
10d
Research Inclusion Manager (NIHR Maternity Disparities Consortium)
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Part-time
- Hybrid work
- Project management
- University
- IT

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global services specialist jobs near newcastle upon tyne

Retention & Quality Specialist

Verisure Services (UK) Limited -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£25,000 - £26,000 a year

Benefits

Cycle to work scheme
On-site gym
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Referral programme

Qualifications

Communication skills

Full job description

Retention & Quality Specialist

Newcastle (NE12 8BU)
£25,000 rising to £26,000 + performance bonus
Monday–Friday, 9:00–17:30 (no weekends)

We’re hiring a Retention & Quality Specialist to join our Newcastle team.

This is a hands-on, 50/50 role combining inbound customer retention calls with quality monitoring and coaching activity. You will spend time both on the phones and improving performance across the team.

The Role

Retention (50%)

Handle inbound customer calls with a focus on retaining customers
Manage objections and deliver strong customer outcomes
Use your experience to influence positive customer decisions
Stay close to live call trends and customer needs
Lead by example through high-quality call handling

Quality & Coaching (50%)

Monitor and evaluate retention calls (inbound & outbound)
Identify trends, risks, and improvement opportunities
Provide clear, structured feedback to agents
Support coaching sessions and occasional training delivery
Work with management to improve overall performance and compliance

What We’re Looking For

Experience in a call centre environment (retention, sales, or customer service)
Comfortable working on the phones as part of the role
Strong communication skills with the ability to give constructive feedback
Good attention to detail and an analytical mindset
Confident working with call data, performance trends, and behaviours
A proactive team player who leads from the front

This role is ideal for a high-performing senior advisor or retention specialist looking to step into quality, coaching, and performance development while still staying hands-on.

Benefits

Birthday off
Private healthcare & MediCash
Discounted gym membership
Onsite café & canteen
PerkBox discounts
Cycle to Work scheme
Employee referral bonus

About Us

We are the No.1 global leader in professionally monitored security, protecting over 6.2 million customers worldwide.

We are a fast-growing business with strong internal progression opportunities and a focus on developing high-performing teams across Europe and beyond.

Apply

Apply now and we’ll be in touch.

All successful applicants will be subject to a DBS check (provided by the company).

Quick apply

Refine Your Search

global services specialist jobs in newcastle upon tyne

Retention & Quality Specialist

Marine Customer Services Manager

Work based learning and Employer Services Senior Manager

Customer Account Specialist

Detention Custody Officer

Customer Services Co-ordinator: Buildings

Delivery Team Trainer

Workflow Client Specialist - Evening Shift - Remote

Senior Project Manager

Business Resource Officer

Technical Sales Specialist (South)

Lecturer in Marine Offshore Safety Training

College Administration Coordinator

Executive Assistant

Team Leader

Senior Export Coordinator

Talent Scout Specialist

Proposal and Marketing Specialist

Research Assistant

Research Inclusion Manager (NIHR Maternity Disparities Consortium)

I want to receive the latest job alerts for global services specialist in newcastle upon tyne

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