Head of customer service Work, Jobs in Newcastle Upon Tyne (with Salaries)

Employment Growth Manager
Reed In Partnership —Newcastle upon Tyne
- £34,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Regional Learning & Development Lead
Swim Sports Company Ltd —Newcastle upon Tyne
- From £30,000 a year
- Weekend availability
- Hybrid work
- Driving
- Travel
Quick apply
12d
Customer Service Agent
Hays Travel —Sunderland
- Remote
- Computer literacy
- Organisational skills
- Communication skills
- Employee discount
7d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Group Customer Services Manager
Vertu Motors —Gateshead
- £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
9h
CCTV Operator
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- English
- Microsoft Office
- University
14d
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
Part-time Sales Assistant
The Brogue Trader LTD —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee discount
Quick apply
Team Leader (HEOF551)
Cora Health —Newcastle upon Tyne
- £31,238 - £35,238 a year
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
7d
People & Workforce Strategy Lead
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Presentation skills
11d
Property and Tenancy Support Manager
Aspire Healthcare Group —Newcastle upon Tyne
- £28,000 - £38,000 a year
- Weekend availability
- CRM software
- Customer service
- Maintenance
Quick apply
4d
Head of Supply Chain
Nixon Hire —Newcastle upon Tyne
- Full-time
- Military
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
12d
Newcastle Trade Activation Executive
Jubel —Newcastle upon Tyne
- £30,000 a year
- Weekend availability
- Bar
- Public speaking
- Presentation skills
Head of Contracts and Operations - Driving Theory Test
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
5d
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
HR Business Partner - 6-month FTC
Lucy Group Head Office —Newcastle upon Tyne
- Part-time
- Hybrid work
- Travel
- Human resources
- Business
Office Administration Team Leader
Hay & Kilner —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
7d
Service Plan Sales Coordinator
Vertu Motors —Gateshead
- £25,776.00 - £29,216.78 a year
- Full-time
- Hybrid work
- Sales
- IT
- Communication skills
- Employee discount
- Referral programme
Quick apply
Customer Delivery Driver
ASDA —Gateshead
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme

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head of customer service jobs near newcastle upon tyne

Employment Growth Manager

Reed In Partnership -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£34,000 - £45,000 a year

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
Sales
Sales management
GCSE
Supervising experience
Mentoring
B2B sales
IT
Business requirements
A Level

Full job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£34,000 to £45,000

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Have you got experience of working in a sales focused role?

Have you got at least 6 months management experience including the supervision of an individuals'/teams’ delivery and/or output?

Consider the role of a Employment Growth Manager ( Lead Recruitment Manager) at Reed in Partnership !

Please note you would also be expected to travel to the following offices to support business needs: Durham, Gateshead, Spennymoor & Peterlee.

What is the role about?
The Lead Recruitment Manager reports to the Head of Delivery Support and plays a crucial role in managing strategic partnerships with key sector bodies. Their focus is on local growth sectors within the contract or region they operate in.

In addition to overseeing employer engagement strategy, the Lead Recruitment Manager works closely with large regional employers to secure bulk vacancies. They collaborate with sector bodies, our Curriculum Team, and employers to develop Sector Routeways that align with employer and sector needs. These routeways are coordinated to take place over the course of a month.

Building and maintaining excellent local relationships is a priority for the Lead Recruitment Manager. This ensures they can understand and influence local employment initiatives, seamlessly integrating our services with existing offerings.

The Lead Recruitment Manager will, in addition to these duties, be expected to manage their own large employer accounts and will have personal targets to achieve linked these accounts, this will include pre- screening candidates and managing the whole recruitment process in support with Operations Teams.

Just some of your day-to-day responsibilities will include:

Employer Engagement Strategy- you will be responsible for the creation, implementation, and continuous development of an employer engagement strategy for their area of responsibility.
People motivation, coaching and development- you ensure the smooth running and productive dynamics of the team by acting as a lynchpin between all key roles involved in the customer journey towards sustained employment.
Business Development Activity- you will be responsible for identifying employment growth opportunities both short-term and longer-term, devising, running and attending appropriate events to promote our services and proactively supporting the development of new skills and/or work initiatives to ensure our participants can access such opportunities
Account Management- you will be responsible for managing large employer accounts across both Reed and our supply chain acting as their single point of contact. Co-ordinates multi-location campaigns ensure there is both a consistent and joined up approach to delivery on the employers’ needs.
Performance Management- you will be responsible for tracking and managing the effectiveness of employer engagement activity across the region. Working collaboratively with Operations Managers they will support, coach and guide Recruitment Managers to effectively find, promote and fill vacancies.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

25 days annual leave (pro-rata for part time) plus statutory bank holidays
Reed Pension Scheme
Award Winning Management & Leadership training
Professional & Personal Development Funds
Bi-annual pay reviews
Plus much more that can be found on our website
With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.

To be successful in this role, we are looking for someone with:
Essential Attainments:

Experience of working in sales focused roles within a business-to-business sales environment, recruitment, welfare-to-work or similar sector.
Experience of sales management including the supervision of an individuals'/teams’ delivery and/or output (minimum 6 months experience).
Experience of people management including supporting, mentoring and coaching and developing an individual.
Experience of the administration or delivery of recruitment or assessment processes.
A personal track record of working towards and achieving targets (minimum 2 years’ experience).
A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
Experience of working as part of a multi-function service delivery team.
Demonstrable proficiency in IT and a good grasp of Microsoft Excel, Word and PowerPoint specifically.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Apply Now

Refine Your Search

head of customer service jobs in newcastle upon tyne

Employment Growth Manager

Regional Learning & Development Lead

Customer Service Agent

Head of Training Delivery - Frontline Services

Group Customer Services Manager

CCTV Operator

L&D Services Manager

Part-time Sales Assistant

Team Leader (HEOF551)

People & Workforce Strategy Lead

Property and Tenancy Support Manager

Head of Supply Chain

Newcastle Trade Activation Executive

Head of Contracts and Operations - Driving Theory Test

Customer Relations Clerk

HR Business Partner - 6-month FTC

Office Administration Team Leader

Head of Collections

Service Plan Sales Coordinator

Customer Delivery Driver

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