Application support manager Work, Jobs in Newdigate, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
School Business Manager
The Mead School —Royal Tunbridge Wells
- £50,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Associate Case Processing Manager (Line Management position)
PrimeVigilance —Guildford
- Full-time
- Hybrid work
- Nursing
- Team management
- Quality control
Quick apply
Nespresso Corporate & Internal Communication Manager UK&I
Nespresso —Crawley
- £62,000 - £68,000 a year
- Full-time
- Hybrid work
- Budgeting
- Communication skills
9d
Application Operations Manager
Indra Group UK & Ireland —Redhill
- Hybrid work
- Management
- Computer Science
- PMP
- Work from home
- Employee assistance programme
Quick apply
Service Improvement and Change Manager
Lewisham Council —London
- £60,633 - £62,742 a year
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
10d
Client Services Associate Project Manager Packaging
Thermo Fisher Scientific —Horsham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
10d
Customer Relationship Manager
Barchester Healthcare —Walton-on-Thames
- £7,700 a month
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Front Office Support Manager
Indra Group UK & Ireland —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
PA to Assistant Director and Heads of Service
East Sussex County Council —Lewes
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
PR and Communication Officer
RSPCA —Horsham
- Full-time
- Hybrid work
- Travel
2d
HR Assistant
Rainbow Medical Services Limited —Mitcham
- £23,000 - £24,000 a month
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
4d
Operations Manager
M Group —Crawley
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Nespresso Out of Home New Business Development Manager - Horeca- South East
Nespresso —Crawley
- Up to £40,000 a year
- Full-time
- Business development
9d
Front of House Manager
Mole Valley District Council —Dorking
- £37,028 - £41,642 a year
- Weekend availability
- Bar
- Inventory control
- Customer service
- Free parking
- Annual leave
12d
Policy and Programme Manager - Health and Wellbeing Strategy
Surrey County Council —Reigate
- £55,486 - £60,898 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Community Development Manager - Large Groups
Maybury & Sheerwater Community Trust —Woking
- £14.50 an hour
- Part-time
- Microsoft Word
- Management
- Computer literacy
Quick apply
5d
Area Support Manager - 40 Hours
Bestway Group —Oxted
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Assistant Compliance and Asset Assurance Manager
Crawley Borough Council —Crawley
- £43,017 - £50,007 a year
- Full-time
- Continuous improvement
- Contracts
- Communication skills
- Employee discount
Chassis Application Advisor - Dorking
Bucher Municipal —Dorking
- Full-time
- Writing skills
- English
- Continuous improvement

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application support manager jobs near newdigate, sry

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

application support manager jobs in newdigate, sry

Assistant Customer Service Manager

School Business Manager

Associate Case Processing Manager (Line Management position)

Nespresso Corporate & Internal Communication Manager UK&I

Application Operations Manager

Service Improvement and Change Manager

Client Services Associate Project Manager Packaging

Customer Relationship Manager

Front Office Support Manager

PA to Assistant Director and Heads of Service

PR and Communication Officer

HR Assistant

Operations Manager

Nespresso Out of Home New Business Development Manager - Horeca- South East

Front of House Manager

Policy and Programme Manager - Health and Wellbeing Strategy

Community Development Manager - Large Groups

Area Support Manager - 40 Hours

Assistant Compliance and Asset Assurance Manager

Chassis Application Advisor - Dorking

I want to receive the latest job alerts for application support manager in newdigate, sry

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