Executive support officer Work, Jobs in Newton Mearns, Erw (with Salaries)

Applicant Contact Team Leader
Criminal Injuries Compensation Authority —Glasgow
- £29,303 - £31,061 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
Compliance Investigator
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
13d
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
9d
Applicant Contact Team Leader
Ministry of Justice —Glasgow
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Fraud Officer Ayr and Kilmarnock
Department for Work and Pensions —Ayr
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
8d
People, Capability and Engagement Manager
Ministry of Justice —Glasgow
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
8d
Operational Intelligence Leader - Glasgow
Department for Work and Pensions —Glasgow
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
1d
Detention Engagement Officer
Home Office —Strathaven
- £34,415 - £34,931 a year
- Part-time
- Presentation skills
- Driving
- IT
10d
Business Manager - Acute Services
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- No degree
- IT
- Annual leave
- Employee assistance programme
13d
People, Capability and Engagement Manager
Criminal Injuries Compensation Authority —Glasgow
- £42,914 - £46,182 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
8d
Strategy Manager
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
13d
Business Continuity & Facilities Operations Manager
HM Revenue and Customs —Glasgow
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Work from home
3d
Executive Private Secretary
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Part-time
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Flexible schedule
6d
Executive Relationships Coordinator
University of Strathclyde —Glasgow
- £33,002 - £36,636 a year
- Full-time
- Communication skills
10d
Information Governance Manager (Band 4/HEO)
Health and Safety Executive —Glasgow
- £38,005 - £41,065 a year
- Part-time
- Hybrid work
- Presentation skills
- SharePoint
6d
Health, Safety & Wellbeing Officer
Loch Lomond & The Trossachs National Park —Balloch
- £39,130 - £46,856 a year
- Hybrid work
- Maintenance
- Organisational skills
- In-person
- Annual leave
5d
Digital Communications Officer - Content Design
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
6d
FCR 4917 Executive Director - Housing and Technical Resources - 4917
South Lanarkshire —Hamilton
- £170,208 - £174,989 a year
- Call to connect
- Military
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Strategic Communications Business Support Manager
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Organisational skills
- Annual leave
- Flexible schedule
5d
FCR 4917 Executive Director - Housing and Technical Resources
South Lanarkshire Council —South Lanarkshire
- £170,208 - £174,989 a year
- Full-time
- Military
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme

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executive support officer jobs near newton mearns, erw

Applicant Contact Team Leader

Criminal Injuries Compensation Authority -
Glasgow

Apply Now

Job details

Permanent | Part-time | Full-time
£29,303 - £31,061 a year

Benefits

Annual leave
Company pension
Transport links

Qualifications

R
Performance management
Presentation skills
Leadership
Communication skills

Full job description

Details

Reference number

470026

Salary

£29,303 - £31,061

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This position is based at MOJ Buchanan Wharf, Glasgow, G5 8AQ

About the job

Job summary

Please refer to Job Description

Job description

Applicant Contact Team Leader

The Criminal Injuries Compensation Authority (CICA) is recruiting for the role of Applicant Contact Team Leader within our Applicant Contact Team.

The Role

Applicant Contact Team Leaders are responsible for the delivery of high-quality first line support to applicants or their representatives via phone, Live Chat or email.

Team Leaders require a strong commitment to delivering personal and team objectives linked to CICAs Business Plan. We are looking for people with strong leadership, decision making and communication skills, who can show empathy, humanity and a passion for delivering excellent customer service.

The team leader role operates in a fast-paced environment with competing priorities and goals, driven by demand and wider operational targets. Being open and adaptable to change combined with a high level of personal resilience are key attributes in this role. As part of the wider Applicant Contact leadership team, you will ensure performance levels are maintained daily. You will help create an environment where our people can be at their best, you will provide advice and support and handle escalated live calls or complete call backs.

The Organisation

The Criminal Injuries Compensation Authority (CICA) is an executive agency of the Ministry of Justice. We receive over 40,000 applications a year for compensation from people who have lost loved ones or have been injured through violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives. The applicants you will help have suffered as a result of violence and you will need to be able to operate with sensitivity and compassion, whilst maintaining your own personal resilience whether speaking to people on the telephone or processing claims.

We employ around 350 people and are based in Glasgow city centre with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

These positions are based at Criminal Injuries Compensation Authority, Buchanan Wharf, Clyde Place, Glasgow, G5 8AQ. We are currently operating a hybrid working business model, where a typical employee works 50% of their time in the office and the remainder from home.

Team Lead key responsibilities

Delivering a high-quality service which keeps the applicant at the heart of everything we do.
Provide first line management support to applicant contact Case Officer.
Analyse products and processes including MI to identify areas for attention, resolving issues and making suggestions for improvement.
Complete quality checks that assure the financial and procedural accuracy of work completed by direct line reports.
Effectively manage a team setting priorities and controlling workflows to ensure business objectives and KPIs are achieved, delivering a quality service and providing regular feedback on teams performance.
Build capacity - identify and respond to development needs and knowledge gaps by active participation in one-to-one performance discussions, conducting management and quality checks and ensuring all mandatory learning and training is complete within set timeframes.
Responsibility for the teams adherence to security policies and procedures and proactively address areas of concern and security breaches
Responsibility for the teams adherence and compliance with all MoJ related policies, monitoring attendance and proactively address areas of concern
Handle and resolve applicant escalations.
Liaise with internal and external stakeholders

As part of a team, you will be required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of the Executive Officer role.

Essential criteria:

Highly focused on quality outcomes for applicants with a strong personal commitment to supporting the business in achieving its goals in a changing environment
Strong interpersonal skills to develop effective working relationships with a wide range of stakeholders
Excellent numerical, written and oral communication skills
Ability to self-manage, plan and prioritise
Ability to review extensive and complex information, swiftly identifying the relevant facts and issues

The following criteria are not essential, however, candidates who can offer this experience should provide relevant evidence in their application.

Desirable criteria:

Leading contact centre teams
Performance management and coaching skills

Selection Process

The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.

Stage 1

For the first stage of the vacancy filling process, you will be asked to provide a Statement of Suitability of no more than 750 words demonstrating evidence of the essential criteria.

You will also be asked to provide an example of how you have demonstrated the Leadership behaviour (maximum 250 words). If we receive a large number of applications, we may sift on the Leadership behaviour only.

You should read each of the essential criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion. (Situation, Task, Action, Result, and Reflection).

Stage 2

If selected to stage 2, you will be invited to interview where you will be assessed against the following behaviours:

Leadership
Communicating and Influencing
Delivering at Pace
Changing and Improving

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of and strength-based questions to explore what you enjoy and your motivations relevant to the job roles.

Interviews are expected to take place in late July 2026 at Buchanan Wharf, Clyde Place, Glasgow, G5 8AQ.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

A reserve list will be created and will be valid for 12 months if further vacancies arise for this or similar roles at Executive Officer, candidates may be appointed from the reserve list in order of merit.

We offer flexible working 7am 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) or part-time working pattern, however, we would ask that applicants make themselves available on a full-time, fixed hours basis (9am to 5pm) for the initial training period which takes up to 10 weeks, final details will be confirmed at interview. This is to ensure the best training and consolidation experience for our new Executive Officers.

For queries about the role, please email the Corporate Support Team at [email protected]

Reasonable Adjustments

Tell us if you have a disability when you apply, and we can offer reasonable adjustments to help with the selection process.

If you require any assistance at any time, please call 0845 241 5359 (Monday to Friday 8am-6pm) or e-mail [email protected]

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Communicating and Influencing
Delivering at Pace
Changing and Improving

Benefits

Alongside your salary of £29,303, Criminal Injuries Compensation Authority contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : [email protected]
Telephone : 0345 241 5359

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/19693?entityId=19693

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information