Head of customer success Work, Jobs in Newtownabbey, Ant (with Salaries)

Wellbeing and Attendance Team Lead
Education Authority —Belfast
- £48,226 - £51,356 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
12d
Head of Personal Customer Growth
Danske Bank —Belfast
- Full-time
- Hybrid work
- Banking
14d
People & Service Team Leader
River Island —Belfast
- Part-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
AI Enablement Manager
Foods Connected —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- AI
- Health & wellbeing programme
Quick apply
Sr. Director & Head of Architecture
G-P —Belfast
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply
Senior Major Incident Manager
Capita —Belfast
- Full-time
- Analysis skills
- SharePoint
- Communication skills
Customer Growth Team Leader - Belfast
Achilles Group Limited —Belfast
- CRM software
- Customer service
- Mentoring
- Annual leave
Analyst Manager
National Crime Agency —Belfast
- £4,379 - £57,687 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- In-person
- Annual leave
7d
Account Executive EU | UK
Kadence —Belfast
- Hybrid work
- Sales
- Communication skills
Fashion Buyer
DV8 Fashion —Craigavon
- Full-time
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
14d
Customer Service Executive - Lisburn
Matthew Algie —Belfast
- £26,300 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Product Marketing Manager
TRG Screen —Belfast
- Sales
- Financial services
- Marketing
Quick apply
Implementation Manager – Procurement & Protein Optimise
Foods Connected —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Flexible schedule
Quick apply
Trainee Mortgage Advisor
Progressive Building Society —Belfast
- Full-time
- Computer skills
- Annual leave
- Life insurance
Quick apply
2h
Supply Chain Manager
Oxford Instruments plc —Belfast
- Full-time
- Engineering
- Business
- Free parking
- Annual leave
Data Governance Analyst
Education Authority —Antrim
- £48,226 - £51,356 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
7d
Content Writer
Foods Connected —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Marketing
- Bachelor's degree
Quick apply
5d
Customer Delivery Driver
ASDA —Belfast
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
7d
Regional Patrol - Northern Ireland
RAC —Belfast
- £36,400 a year
- Overtime
- Automotive diagnostics
Mobile Hearing Aid Audiologist, Belfast
The Hearing Care Partnership —Belfast
- £52,000 - £120,000 a year
- Annual leave
- Gym membership

I want to receive the latest job alerts for head of customer success in newtownabbey, ant

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Wellbeing and Attendance Team Lead

Education Authority -
Belfast

Apply Now

Job details

Permanent | Full-time
£48,226 - £51,356 a year
12 days ago

Qualifications

Stakeholder collaboration
Team leadership
Stakeholder liaison
Employment law
Internal department liaison
Performance management
Collaboration with schools and educational staff
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Human resources
Data analytics
Management reporting
Budgeting
Training & development
Leadership
Communication skills

Full job description

Primary Location : Antrim-Belfast-Belfast Office

Other Locations :Down-Dundonald-Dundonald Office, Armagh-Armagh-Armagh Office, Antrim-Ballymena-Ballee Centre, Tyrone-Omagh-Omagh Office

Contract Type : Permanent

Duration of Contract/Contract End Date : N/A

Status : Full-Time

Hours per Week : 36

Working Pattern : Monday to Friday

Grade/Scale : Assistant Principal Officer | NJC pts 37 - 40 | £48,226 - £51,356 per annum

Additional Allowance(s) : Not Applicable

Anticipated Interview Date(s) : Mid to late August 2026

Additional Information: Base is to be determined upon appointment

JOB DESCRIPTION

REPORTS TO: Head of Health, Wellbeing and Attendance

RESPONSIBLE FOR: Leading a sub team of Wellbeing and Attendance Management Specialists throughout multiple locations to proactively support a health, wellbeing and attendance culture throughout EA schools and services. Will also be responsible for scoping, initiating and delivering support projects throughout to improve service delivery to our children and young people. The post will require regular travel throughout Northern Ireland.

JOB PURPOSE

Under the leadership of the postholder, the sub team will work collectively to develop and deliver annual programmes of support, aligned with the HR and Corporate Business Plans, to continuously support EA schools and services to enhance overall education delivery to our children and young people. This will include providing additional support to School Leaders and other managers across EA, as a lead on supporting wellbeing and reducing employee absenteeism to enhance EA’s health, wellbeing and attendance culture.
Working across all localities, the postholder will initiate, executive and oversee allocated/ approved wellbeing and attendance support projects with a clear focus on prioritising outcomes that will have the most direct, positive impact on children and young people, including targeting areas of high absenteeism where additional advice and guidance is required.

MAIN DUTIES AND RESPONSIBILITIES

Develop and manage a range of Health and Wellbeing preventative strategies and tools.
Key role in ensuring that Health and Wellbeing activity across EA services and schools is streamlined, customer and child focused, effective and efficient.
Work closely with School Leaders and Managers to develop a clear understanding, appreciation and solutions focused approach to the wide-ranging and complex Attendance Management needs.
Work closely with Head of Service and other HRCS colleagues to identify key priority areas to inform and develop annual support projects portfolio.
Work closely with the Head of Service to identify, prioritise, scope, plan and manage a range of targeted interventions to include both service improvement projects and projects to address specific attendance management trends.
Develop and successfully use attendance management information to plan, track and review improvements and savings in attendance management.
Ensures the appropriate quality advice and support to managers and leaders on attendance management issues proportionate to the risks involved and, in a customer-focused and child-centered manner.
Help ensure that any HR or contract performance management issues impacting on staff attendance are identified, escalated and resolved efficiently and effectively.
Oversee Project management of key complex Attendance Management projects within and across services/directorates.
Identify, scope, plan and manage the delivery of projects to continuously improve Attendance Management processes e.g. continuous improvement of Attendance Management etc.•
Work collaboratively within the Health, Wellbeing and Attendance Team and other specialists to inform, complement and enhance service delivery and ensure that effective and efficient resolution is achieved for attendance management issues e.g. Employee Relations, HR Services, Equality, Legal Services, OD&L, Data Analytics, etc.
Work collaboratively with colleagues from other Directorates and Services and externally on working groups, bringing specialist resourcing knowledge and experience to the group.
Monitor, manage and continuously improve attendance management practice and reporting, providing accurate and timely management reporting information such as savings from relevant contracts as required.
Build internal and external relationships with key stakeholders to identify opportunities for joint working that might bring greater consistency across the sector, and/or improve efficiency and effectiveness of service delivery.
Continuously develop procedures and protocols in line with emerging best practice in the field of Attendance Management.
Work collaboratively with EA Data Analytics to accurately record, analyse and report information to develop, benchmark and measure success of the team collectively and individual projects.
Contribute to the development and delivery of programmes of training to support effective Attendance Management for corporate managers, school managers and school governors.
Be a role model for creative and innovative solutions to support attendance management and proactively share insights and learning within the team.
Develop and maintain collaborative relationships with external agencies such as Health & Safety Executive; Public Health Agency NI; Employers for Disability etc. to ensure best.
Maintain appropriate communication within the Health, Wellbeing and Attendance Team and relevant Directorates to ensure the needs of customers are being met.
Raise awareness of the range of Health & Wellbeing support available to staff including those who are hard to reach.
Ensure that Health & Wellbeing information on EA’s website and intranet is maintained and utilised fully.
Post-holder will be required to manage the deployment of resources including staff and to plan work of others and will be responsible and accountable for service delivery in an assigned area.
Review individually on a regular basis the performance of any direct reports, identifying individual/team training requirements and initiating further training.
Deputise for the Head of Health, Wellbeing and Attendance as required.
Represent EA at Department of Education and other education partner forums/ working groups focusing on improving employee health, wellbeing and attendance.

Other Responsibilities

Lead and add value to the success of the overall Health and Wellbeing Centre of Excellence. Providing a best practice service in an assigned specialised functional area of work.
Promote a culture of supportive attendance management.
Hold budgetary approval at an appropriate level and ensure resources are managed within the agreed budget for the Service.
Ensure that the Authority’s policy on Data Protection (in particular processing sensitive personal information) is properly complied with.
Ensure that the Authority’s Equal Opportunities Policy, relevant Codes of Employment and Practice and other relevant legislation are adhered to.
Participate as required in the selection and appointment of staff in accordance with the policy and procedures laid down by the Authority.
Undertake other related duties within the grade and competence of the post-holder as required.
The post holder may also be required to work outside normal office hours on occasions.

This job description will be subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

In accordance with Section 75 of the Northern Ireland Act (1998), the post-holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times.

PERSON SPECIFICATION

NOTES TO JOB APPLICANTS

1. You must clearly demonstrate on your application form under each question, how, and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria, where relevant.

2. You must demonstrate how you meet the criteria by the closing date for applications, unless the criteria state otherwise.

3. The stage in the process when the criteria will be measured is outlined in the table below.

4. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form.

5. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role.

6. In the event of an excessive number of applications, the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting, in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desirable criteria.

Section 1 - Essential Criteria

The following are essential criteria which will initially be measured at the shortlisting stage and which may also be further explored during the interview/selection stage. You should therefore make it clear on your application form how, and to what extent you meet these criteria. Failure to do so may result in you not being shortlisted.

Factor

Essential Criteria

Method of Assessment

Qualifications/
Experience

Hold a bachelor’s degree (UK Qualifications and Credit Framework Level 6) or an equivalent or higher qualification AND within a large service delivery organisation have three years’ demonstrable experience of providing specialist attendance management advice and support to a range of managers within education on a range of non-routine, complex attendance management cases;

Within a large service delivery organisation have five years’ demonstrable experience of providing specialist attendance management advice and support to a range of managers within education on a range of non-routine, complex attendance management cases.

Have experience of providing advice, guidance and support to senior managers to support their staff health, wellbeing and attendance.

Have experience of successfully leading a range of absence projects resulting in tangible attendance, policy and process improvements.

Have experience managing staff including experience of proactively addressing performance management concerns.

Shortlisting by Application Form

Knowledge

Knowledge of relevant HR policies and procedures.

Knowledge of relevant employment law relating to Attendance Management.

Shortlisting by Application Form

Other

Willingness to undertake some evening work to support Board of Governor training and selection panels.

The successful candidate will be required:

to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion;

be able to provide sufficient information on the application form that will satisfy the employer that he/she has access to an appropriate alternative form of transport that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion.

Shortlisting by Application Form

Section 2 - Essential Criteria

The following are additional essential criteria which will be measured during the interview/selection stage in line with EA’s Game Changing People Model.

Factor

Essential Criteria

Method of Assessment

Experience

Experience of collaborating and contributing within a team environment to achieve team goals.

Interview

Skills/
Abilities

In line with EA’s Game Changing People Model we will look for evidence of:

Demonstrable personal leadership.

Ability to manage change and motivate others.

Evidence of ability to project plan and complete competing project deliverables to deadlines.

Effective communicator with good presentation and report writing skills.

Ability to solve and provide advice on complex attendance matters.

Excellent written, oral communication and reporting writing skills.

Excellent customer focus.

Interview

Values Orientation

Evidence of how your experience and approach to work reflect EA’s ethos and values.

Interview

Section 3 - Desirable Criteria

Some or all of the desirable criteria may be applied by the Selection Panel in order to determine a manageable pool of candidates. Desirable criteria will be applied in the order listed. You should make it clear on your application form how, and to what extent you meet the desirable criteria, as failure to do so may result in you not being shortlisted.

Factor

Desirable Criteria

Method of Assessment

Qualifications/
Experience

Hold a membership of the Chartered Institute of Personnel and Development (CIPD) at associate level or above.

Demonstrable experience of working successfully with more than one organisation resulting in tangible attendance, attendance policy and attendance process improvements.

Have three years' experience working within the Health and Wellbeing aspect of Human Resources.

Shortlisting by Application Form

Our Values

Through the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery. These reflect our aim which is to meet the needs of all our children and young people equally, removing barriers to learning and ensuring equality of access to excellent education services so that every child can develop to his or her full potential.

DISCLOSURE OF CRIMINAL BACKGROUND

The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as ‘regulated activity’.

In the event that you are recommended for appointed to a post that involves ‘regulated activity’, the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that you WILL be expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre-employment stage.

Further information can be accessed at NI Direct or the Department of Justice.

Apply Now

Refine Your Search

head of customer success jobs in newtownabbey, ant

Wellbeing and Attendance Team Lead

Head of Personal Customer Growth

People & Service Team Leader

AI Enablement Manager

Sr. Director & Head of Architecture

Senior Major Incident Manager

Customer Growth Team Leader - Belfast

Analyst Manager

Account Executive EU | UK

Fashion Buyer

Customer Service Executive - Lisburn

Product Marketing Manager

Implementation Manager – Procurement & Protein Optimise

Trainee Mortgage Advisor

Supply Chain Manager

Data Governance Analyst

Content Writer

Customer Delivery Driver

Regional Patrol - Northern Ireland

Mobile Hearing Aid Audiologist, Belfast

I want to receive the latest job alerts for head of customer success in newtownabbey, ant

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected