Service delivery manager Work, Jobs in Newtownabbey, Ant (with Salaries)

Security Service Delivery Manager
BidvestNoonan —Belfast
- Full-time
- Continuous improvement
- Team management
- Travel
Quick apply
Service Delivery Manager
CGI —Belfast
- Full-time
- Continuous improvement
- Travel
- Budgeting
Quick apply
People & Development Officer - Monkstown With Expected to Travel to Cookstown 2 days a week
CDE Group —Newtownabbey
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Travel
- Free parking
- Annual leave
Quick apply
Final Mile Territory Manager FTC
Evri —Belfast
- £32,000 - £35,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Private Residence Housekeeper & Manager
House Haven NI —Cultra
- From £14 an hour
- Part-time
- Management
- Cleaning
- In-person
Quick apply
Major Incident Manager
Capita —Newtownabbey
- Full-time
- Continuous improvement
11d
Strategic Account Manager
BidvestNoonan —Belfast
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
Quick apply
Service Delivery Lead - Northern Ireland - Our Future Health Programme
Xyla Services —Newtownards
- £31 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Area Manager - Ireland
Mountain Warehouse —Belfast
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Employee discount
Quick apply
8d
Facilities Manager
CBRE —Belfast
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Postperson with Driving
Royal Mail Group —Newtownabbey
- £13.68 an hour
- Overtime
- Customer service
Contracts Manager (NI and ROI)
City Facilities Management (UK) —Belfast
- £49,106 - £54,621 a year
- Full-time
- Business development
- Continuous improvement
- Team management
- Employee discount
Cleaning Supervisor
Education Authority —Newtownabbey
- £14.99 - £15.74 an hour
- Part-time
- Supervising experience
- Cleaning
- Communication skills
1d
Sales Assistant
AkzoNobel —Newtownabbey
- £13.18 an hour
- Rotating shift
- Customer service
- Driving
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Commercial Manager - Customer Proposition
Henderson Group —Newtownabbey
- Full-time
- Data analysis skills
- Bakery
- Presentation skills
- Employee assistance programme
- Employee discount
Depot Transport Manager
Evri —Newtownabbey
- £42,000 - £46,500 a year
- Full-time
Catering Assistant
Education Authority —Newtownabbey
- £13.63 - £14.29 an hour
- Part-time
- Organisational skills
- Communication skills
- School
9d
Ocean Freight Manager
Woodside Logistics Group —Ballyclare
- Full-time
- Business development
- Leadership
- Negotiation
Quick apply
Service Delivery Lead - Wales - Our Future Health Programme
Xyla Services —Bangor
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Shift Manager
Greggs —Newtownabbey
- £14.50 an hour
- Customer service
- Supervising experience
- Cleaning
- Employee discount
Quick apply
4d

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Security Service Delivery Manager

BidvestNoonan -
Belfast

Quick apply

Job details

Permanent | Full-time

Qualifications

Contract management
Driving Licence
Stakeholder collaboration
Stakeholder liaison
Compliance audits
Emergency management
Performance management
Change management
Compliance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational security implementation
Risk management
Security
Change leadership
Training & development
Leadership
Internal quality assurance
Corporate regulatory compliance oversight
Operations leadership experience
Rota coordination

Full job description

About The Role

Job Title: Security Service Delivery Manager

Location: Multi-site (Belfast Ports & Cairnryan)

Reports To: Strategic Account Manager

Contract Type: Full-time, Permanent

Travel Requirement: Regular travel across these ports

Role Purpose

The Security Service Delivery Manager is responsible for the day-to-day operational management of security services across two major UK port locations: Belfast & Cairnryan. The role ensures that all security operations are delivered in full compliance with port regulations, the International Ship and Port Facility Security (ISPS) Code, and all relevant statutory and contractual requirements.

This position is critical in maintaining operational continuity, regulatory compliance, and high-quality service delivery across a complex, multi-site environment.

Key Responsibilities

Operational Leadership • Lead the daily security operations across the two ports, ensuring consistent service delivery and operational excellence. • Maintain full compliance with ISPS requirements, port byelaws, and all associated regulatory frameworks. • Oversee incident response, access control, patrol activity, and all core security functions. • Ensure all operational procedures, assignment instructions, and risk assessments are current, accurate, and adhered to. • Provide visible leadership across all sites, building strong relationships with port authorities, stakeholders, and on-site teams.

People Management • Manage, support, and develop Security Supervisors and on-site teams across all locations. • Lead workforce planning, rostering, and resource allocation to ensure full coverage and resilience. • Drive a positive culture of accountability, professionalism, and continuous improvement. • Conduct performance reviews, coaching, and capability development for all direct reports.

Compliance & Standards • Ensure all operations meet ISPS Code requirements and port-specific security standards. • Maintain audit-ready documentation, logs, and compliance evidence across all sites. • Lead internal audits, inspections, and readiness checks, addressing any non-conformities promptly. • Ensure all officers are trained, certified, and competent for their assigned duties.

Service Delivery & Stakeholder Engagement • Act as the primary operational point of contact for port authorities, client representatives, and regulatory bodies. • Attend operational meetings, security committees, and ISPS-related forums as required. • Provide clear, concise reporting on performance, incidents, risks, and operational updates. • Ensure service delivery meets contractual KPIs, SLAs, and quality standards.

Change Management & Continuous Improvement • Lead operational improvements, process updates, and change initiatives across all ports. • Identify opportunities to enhance efficiency, resilience, and service quality. • Support mobilisation, demobilisation, and transition activities where required. • Implement new technologies, systems, and procedures to strengthen operational capability.

Risk, Incident & Emergency Management • Oversee incident reporting, investigation, and corrective actions. • Ensure emergency response procedures are understood, tested, and executed effectively. • Maintain strong situational awareness across all ports, escalating risks appropriately.

Skills, Experience & Qualifications

Essential Criteria

• Proven experience managing multi-site security operations, ideally within transport, maritime, or critical infrastructure environments. • Demonstrable leadership capability with experience managing dispersed teams. • Excellent communication, stakeholder management, and relationship-building skills. • Strong change management experience, with the ability to lead teams through operational and procedural change. • High level of resilience, organisation, and problem-solving ability. • Willingness and ability to travel regularly • Full UK driving licence.

Desirable Criteria:

• Port Facility Security Officer (PFSO) qualification. • Strong working knowledge of the ISPS Code and port security regulations. Experience working with port authorities, ferry operators, or maritime agencies. • Knowledge of emergency planning, business continuity, and risk management frameworks. • Experience in contract management or service delivery within a regulated environment.

Personal Attributes
• Professional, confident, and credible in high-stake operational environments. • Able to influence, challenge, and collaborate effectively with senior stakeholders. • Calm under pressure with strong decision-making capability. • Committed to high standards, compliance, and continuous improvement. • Flexible, proactive, and able to adapt to changing operational demands.

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

Quick apply

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Security Service Delivery Manager