At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
As we continue to evolve our operating model across Northern Ireland, we're looking for an organised, proactive and collaborative Area Support Manager to join our team on a permanent basis.
Working closely with the Area Director, you'll play a vital role in supporting a portfolio of veterinary practices, ensuring operational excellence, consistency and effective delivery of key business priorities. This is a varied role that combines operational coordination, performance support and relationship management, making it ideal for someone who thrives in a fast-paced, multi-site environment.
As Area Support Manager, you'll act as the key operational link between practices and our central support teams, ensuring agreed priorities, processes and frameworks are implemented effectively.
Operational & Practice Support
- Be the primary operational contact for Practice Managers and Clinical Directors.
- Support the implementation of business initiatives, operational frameworks and agreed processes.
- Resolve day-to-day operational issues, escalating risks where appropriate.
- Monitor actions and ensure timely follow-up and accountability.
Performance & Reporting
- Coordinate the collection and distribution of operational and financial performance data.
- Support practices in understanding KPIs, dashboards and scorecards.
- Identify trends, opportunities and risks, providing insight to the Area Director.
- Track actions from performance reviews to ensure progress.
Finance & Commercial Support
- Support the monthly financial reporting cycle across practices.
- Coordinate financial insights and performance information.
- Help ensure compliance with purchasing, debt management and reporting processes.
Practice Visits & Operational Cadence
- Conduct regular practice visits using agreed operational checklists.
- Provide practical, on-site support to practice teams.
- Organise leadership meetings, area forums and regular operational calls.
- Prepare agendas, reports, presentations and meeting minutes.
People, Training & Compliance
- Support the onboarding of Practice Managers and Clinical Directors.
- Monitor mandatory training and compliance completion.
- Assist with recruitment activity in line with approved budgets.
- Identify and escalate governance, clinical, health & safety or compliance concerns.
You'll be an organised and proactive operational professional with experience supporting multiple sites or locations. You'll be comfortable working with data and performance information while building strong relationships across a diverse group of stakeholders.
Working pattern
- Working 40 hours per week
- Home based with regular weekly practice visits
We're looking for someone with
Experience supporting operations across multiple locations or sites, strong organisational and administrative skills with excellent attention to detail, confidence interpreting performance data and reporting information, excellent communication and relationship-building skills, the ability to influence and support others without direct line management responsibility, strong problem-solving skills and the ability to manage multiple priorities, a collaborative, adaptable and solutions-focused approach, a full, clean driving licence and willingness to travel regularly across Northern Ireland, Scotland & IOM.
If you're ready to take on a rewarding operational role where no two days are the same, we'd love to hear from you.
Apply today and help shape the future of veterinary practice support across Northern Ireland.
- 7 weeks annual leave including bank holidays
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts and cashback with hundreds of participating retailers
- Car allowance of £375 per month or a company car
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
