Senior service technician Work, Jobs in North Baddesley, Ham (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Sales
- English
- Business development
Senior Service Specialist - Bournemouth, Southampton, Portsmouth
Ecolab Inc. —Southampton
- Overtime
- Nursing home
- Paid training
Senior Mechanical Technician - AIT
Expleo —Portsmouth
- Engineering
- Assembly
- Mechanical knowledge
Senior Service Technician - Rental
Trane Technologies —Basingstoke
- Overtime
- Schematics
- HVAC
Senior Technician — Quality Assurance/Quality Control
Salisbury NHS Foundation Trust —Salisbury
- £32,073 - £39,043 a year
- Full-time
- Hospital
- IT
- Leadership
- Annual leave
- Employee discount
7d
Vehicle Workshop Manager - Full Time
Test Valley Borough Council —Andover
- Up to £57,891.72 a year
- Full-time
- Management
- Maintenance
- English
Quick apply
UAS Senior Technician
QinetiQ —Amesbury
- £34,200 - £38,000 a year
- Full-time
- Travel
- Employee discount
- Flexible schedule
Bodyshop Team Leader
Carsa Limited —Eastleigh
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Driving
- Free parking
- Referral programme
Quick apply
4d
Rental Service Technician
Trane Technologies —Southampton
- Overtime
- Schematics
- HVAC
13d
Field Tech (Mission Success)
SubSea Craft —Portsmouth
- Up to £50,000 a year
- Full-time
- Continuous improvement
- Driving
- Travel
- Annual leave
Service Technician
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
7d
Hardware Support & Asset Control Engineer
Expleo —Portsmouth
- Engineering
- Communication skills
Junior Water Hygiene Technician
AHS Ltd —Salisbury
- £28,000 - £31,000 a year
- Overtime
- English
- Plumbing
- Driving
- Free parking
- Employee discount
Quick apply
Service Technician - South Region - ICS Cool Energy Ltd
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
Service Technician Apprenticeship
Calex UK —Portsmouth
- Full-time
- Maintenance
- English
- Driving
Senior Blast Project Engineer
Thornton Tomasetti —Romsey
- Full-time
- Analysis skills
- Travel
Quick apply
Principal Structural Engineer – Rail, Bridges & Civil Structures
Vulcain Engineering Group —Basingstoke
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
Laboratory Programme Manager
CBRE —Southampton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
11d

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senior service technician jobs near north baddesley, ham

Customer Care Manager

Dandara -
Southampton

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Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

senior service technician jobs in north baddesley, ham

Customer Care Manager

Head of Business Development & Sales - APAC

Head of Business Development & Sales - APAC

Senior Service Specialist - Bournemouth, Southampton, Portsmouth

Senior Mechanical Technician - AIT

Senior Service Technician - Rental

Senior Technician — Quality Assurance/Quality Control

Vehicle Workshop Manager - Full Time

UAS Senior Technician

Bodyshop Team Leader

Rental Service Technician

Field Tech (Mission Success)

Service Technician

Hardware Support & Asset Control Engineer

Junior Water Hygiene Technician

Service Technician - South Region - ICS Cool Energy Ltd

Service Technician Apprenticeship

Senior Blast Project Engineer

Principal Structural Engineer – Rail, Bridges & Civil Structures

Laboratory Programme Manager

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