Service desk Work, Jobs in North Tyneside, Twr (with Salaries)

Telematics Service Desk Analyst
MSX International —Whitley Bay
- Up to £27,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Work from home
Quick apply
1h
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
IT Hardware Technician Apprentice
QA Apprenticeships —Whitley Bay
- £25,272 - £27,476 a year
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
7d
Service Desk Analyst
Cora Health —Newcastle upon Tyne
- Up to £27,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
2d
Front of House Receptionist
Emcor —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
11d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
After Sales Admin Co-ordinator
Nirvana Europe Ltd —Wallsend
- From £23,958 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Free parking
Quick apply
14d
Reception Administrator
UpNorth Group Ltd —Gateshead
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Accounting
- Free parking
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
IT Technician
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
6h
Front of House/Information station Volunteer
Family Gateway —Wallsend
- £0.01 - £0.02 a year
- Serving
- Hospitality
- In-person
- Free parking
Quick apply
1d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
8d
Service Desk Engineer (End User Support)
Cybit —Newcastle upon Tyne
- £24,800 a year
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee assistance programme
Quick apply
3d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Dynamics 365 Support Consultant
DC Thomson —Gateshead
- Full-time
- Hybrid work
- Sales
- Continuous improvement
- Accounting
Quick apply
9d

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Telematics Service Desk Analyst

MSX International -
Whitley Bay

Quick apply

Job details

Full-time
Up to £27,000 a year
1 hour ago

Benefits

Annual leave
Company pension
Work from home
Car scheme

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Microsoft Office
Analysis skills
Telecommunication
IT
Time management

Full job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation.

We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service. We are looking for a candidate who can hit the ground running, supporting the Global network with escalated incidents and develop an extensive skillset.

Reporting to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features.

Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s.

The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home when required. The TSDs global operations are vital.

Candidate Responsibilities

Become an expert in the Connected Car Technologies
Overseeing Global markets such as UK, USA, China, EU and Russia
Case Management; incident management, technical/hierarchal escalations, ticket handling
Investigations; product knowledge, technical expertise, initiative to think laterally
Liaison with Client; work hand in hand with JLR individuals and teams
Ensure all correct processes and procedures are followed
Report generation and distribution to key stakeholders
Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management
Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution
Providing verbal training and support where required
Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment
Identifying issues through analysing team data

Qualifications

Desirable: Qualification within IT service delivery
Desirable: 1+ years customer service experience
Strong knowledge of Telecommunications, Telematics, IT Services
Intermediate experience with Microsoft Office – Excel, PowerPoint etc • Intermediate experience with Google Package – Gmail, Drive etc
Experience in troubleshooting technical issues
Good analytical skills & publishing supporting documentation
A keen interest in technology, keeping abreast of advances and news
Desire to learn through provided training and personal development
Results orientated with a determination to make things happen
A highly motivated, energetic and inspirational team player
Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure
Confident and out-going with exceptional networking and inter-personal skills
Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets
Process orientated with great attention to detail
Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules
Ability to work as an individual, part of a small shift team and a larger operational team
Strong problem-solving skills

Additional Information

Working Pattern and Location

40 Hours per week (between 15.30 – 01:00)
Contractual coverage of all Bank Holidays
Based in Whitley and Gaydon

Package

Salary up to £27,000 per annum pro rata, based on experience + Unsociable hours bonus
Other company benefits include:
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Quick apply

Refine Your Search

service desk jobs in north tyneside, twr

Telematics Service Desk Analyst

Service Desk Analyst

IT Technician Service Desk

IT Hardware Technician Apprentice

Service Desk Analyst

Front of House Receptionist

Service Desk Consultant - 2nd Line (Infrastructure)

IT Support Technician

Service Desk Engineer

After Sales Admin Co-ordinator

Reception Administrator

IT Support Specialist

Service Desk Consultant - 2nd Line (Infrastructure)

IT Technician

Front of House/Information station Volunteer

Incident Manager

Service Desk Engineer (End User Support)

Senior Service Desk Consultant - 3rd Line

IT Apprentice

Dynamics 365 Support Consultant

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