Customer Experience Manager
Sainsbury's —Cramlington
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
1d
Digital Forensic Unit Investigator
Northumbria Police —Newcastle upon Tyne
- £29,055 - £39,372 a year
- Full-time
- No degree
- Travel
- In-person
- Employee discount
- Sick pay
Crew Member
Five Guys —Newcastle upon Tyne
- £11.25 - £14.70 an hour
- Part-time
- Serving
- Customer service
- Cleaning
- Annual leave
- Employee discount
Site Manager
United Infrastructure —Washington
- Full-time
- Schematics
- Engineering
- Microsoft Office
Quick apply
Housekeeper - Aspire Executive Lounges - Newcastle Airport
Swissport International AG —Newcastle upon Tyne
- £13.49 an hour
- Full-time
- Cleaning
- Free parking
- Employee assistance programme
8d
Retail Partner
Specsavers —Consett
- Full-time
- Retail management
- Free parking
Complaints Service Adviser
Northumbria Police —Newcastle upon Tyne
- £30,276 - £32,613 a year
- Full-time
- Remote
- Microsoft Word
- Writing skills
- No experience needed
- Work from home
- Employee discount
3d
Senior Expansion Manager UK
Fastned —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Gateshead
- Full-time
- English
- Analysis skills
- Business
9d
Analyst PECT NEROCU
Northumbria Police —South Tyneside
- £36,066 - £41,028 a year
- Full-time
- Analysis skills
- Travel
- Analytics
- Employee discount
- Sick pay
Financial Intelligence Officer - NEROCU
Northumbria Police —Sunderland
- £30,276 - £32,613 a year
- Full-time
- Organisational skills
- Communication skills
- Work from home
- Employee discount
9d
Service Colleague (Food Services)
ASDA —Jarrow
- £13.10 an hour
- 8 hour shift
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
9d
Financial Investigator – NEROCU
Northumbria Police —Sunderland
- £36,066 - £41,028 a year
- Full-time
- Employee discount
- Sick pay
Mechanical Technician
Siemens Energy —Newcastle upon Tyne
- Full-time
- Computer literacy
- Maintenance
- Organisational skills
- Annual leave
Assistant Front of House Manager
Royal Station Hotel —Newcastle upon Tyne
- Full-time
- Hotel
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
12d
Reception Team Leader
PREM Group —Newcastle upon Tyne
- Part-time
- Microsoft Word
- Computer literacy
- English
Quick apply
10d
Kitchen staff / 7087 - John The Clerk of Cramlington
J D Wetherspoon plc —Cramlington
- £12.91 an hour
- Part-time
- Bar
- Customer service
- No experience needed
- Annual leave
- Employee discount
3d
Transmission and Distribution Opportunities
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Customer Service Front Office
Northumbria Police —South Tyneside
- £28,689 - £29,859 a year
- Weekend availability
- Hybrid work
- Front desk
- Leadership
- Communication skills
- Employee discount
- Sick pay
4d
NLRF Senior Business Support Officer
Northumbria Police —Newcastle upon Tyne
- £28,689 - £29,859 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Work from home
- Employee discount

I want to receive the latest job alerts for station manager in north tyneside, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

station manager jobs near north tyneside, twr

Customer Experience Manager

Sainsbury's -
Cramlington

Apply Now

Job details

Permanent
From £32,700 a year
1 day ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Employee relations case handling
Customer service
Employee relations
Performance management
Retail team management
Store management
Retail experience
Retail management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Cramlington Store, Cramlington, NE23 6RT
Contract type: Permanent
Business area: Retail
Closing date: 14 September 2026
Requisition ID: 400076988

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

station manager jobs in north tyneside, twr

Customer Experience Manager

Digital Forensic Unit Investigator

Crew Member

Site Manager

Housekeeper - Aspire Executive Lounges - Newcastle Airport

Retail Partner

Complaints Service Adviser

Senior Expansion Manager UK

Operations & Logistics Internship, Amazon Logistics

Analyst PECT NEROCU

Financial Intelligence Officer - NEROCU

Service Colleague (Food Services)

Financial Investigator – NEROCU

Mechanical Technician

Assistant Front of House Manager

Reception Team Leader

Kitchen staff / 7087 - John The Clerk of Cramlington

Transmission and Distribution Opportunities

Customer Service Front Office

NLRF Senior Business Support Officer

I want to receive the latest job alerts for station manager in north tyneside, twr

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700
Location: Cramlington Store, Cramlington, NE23 6RT
Contract type: Permanent
Business area: Retail
Closing date: 14 September 2026
Requisition ID: 400076988

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

station manager jobs in north tyneside, twr

I want to receive the latest job alerts for station manager in north tyneside, twr

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700 Location: Cramlington Store, Cramlington, NE23 6RT Contract type: Permanent Business area: Retail Closing date: 14 September 2026 Requisition ID: 400076988

Salary: From £32,700
Location: Cramlington Store, Cramlington, NE23 6RT
Contract type: Permanent
Business area: Retail
Closing date: 14 September 2026
Requisition ID: 400076988