Head of customer care Work, Jobs in Northampton, Eng (with Salaries)

Head of Marketing & Customer Growth
Wed2B UK and ROI —Milton Keynes
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Marketing
Quick apply
Area Manager / Contracts Manager - Commercial Cleaning
RAPID CLEAN —Milton Keynes
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Annual leave
Quick apply
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Head of Finance - Group Accounting
Dominos —Northampton
- Full-time
- Microsoft Excel
- Management
- ERP systems
- Flexible schedule
Head of Industry Vertical (Aerospace & Automotive) – Cluster West
Yusen Logistics (UK) —Northampton
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Travel
3d
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Sales
- Presentation skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Head of Account Growth
Culina Group —Lutterworth
- Full-time
- Hybrid work
- CRM software
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
New Homes Sales Consultant
Dandara —Milton Keynes
- Weekend availability
- CRM software
- Sales
- Microsoft Office
- Employee assistance programme
11d
Client Services Specialist
Video Inn Production Limited —Northampton
- £25,500 - £30,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Employee assistance programme
Quick apply
1d
Store Operations Manager & Business Development Lead (Dry Cleaning all rounder)
Thames Express Drycleaners —Northampton
- £12.71 - £15.12 an hour
- Part-time
- CRM software
- Sales
- Salesforce
- Employee discount
Quick apply
Lead Safeguarding Officer
North Northamptonshire Council —Kettering
- £48,226 - £51,356 a year
- Driving
- School
- Employee assistance programme
Mobile Operations Support Officer - Nights
Ashridge Group Ltd —Milton Keynes
- £29,374.80 a year
- Overtime
- Customer service
- Driving
- In-person
- Annual leave
Quick apply
13d
Wedding Conference & Events Coordinator
Levy —Northampton
- £13.86 an hour
- 8 hour shift
- Hotel
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Executive Assistant - Global Logistics
FCDO Services —Hanslope
- £31,898 a year
- Full-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
Community Mental Health Support Worker
People In Action —Rugby
- £12.71 an hour
- Part-time
- English
- In-person
- Care plans
- Paid training
- Referral programme
Quick apply
13d
Head of Commercial
CEVALogistics —Banbury
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Head of Marketing Operations
Lookers —Bedford
- Full-time
- Travel
- AI
- Marketing
- Annual leave
Quick apply
Head of Growth & Acquisition
Lookers —Bedford
- Full-time
- Travel
- Leadership
- Marketing
- Annual leave
Quick apply
Commercial Director
hireful —Northampton
- £80,000 a year
- Business development
- Travel
- Leadership
Quick apply

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head of customer care jobs near northampton, eng

Head of Marketing & Customer Growth

Wed2B UK and ROI -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£65,000 - £75,000 a year

Qualifications

SEO
AI
Marketing

Full job description

UK & European CRM, Digital Performance, E-commerce & Customer Journey

Location: Milton Keynes Central Office, MK13 8PE / Hybrid

Salary: £65,000-£75,000 DOE

Contract: Permanent, full time

Reports to: Managing Director

Help shape the next stage of Europe's leading bridal retailer

wed2b is Europe's leading off-the-peg bridal retailer, helping thousands of brides every year find their dream dress through a unique, high-volume, high-experience retail model.

With stores across the UK, Ireland, Belgium, the Netherlands and Germany, we are entering an exciting new phase of growth and transformation. Over the year ahead, we will be developing major customer journey, digital discovery, CRM, AI, store experience and innovation projects designed to reshape how brides discover, choose and buy their wedding dress.

We are now looking for a Head of Marketing & Customer Growth to lead our marketing function and help turn this ambition into measurable commercial performance.

The opportunity

This is a key leadership role reporting directly to the Managing Director.

We are looking for a hands-on, commercially minded marketing leader who understands how marketing activity turns into customer demand, web engagement, enquiries, store footfall, CRM performance and ultimately sales.

This is not a traditional brand-only marketing role. It is a growth, performance and customer journey role for someone who can connect the dots across paid media, SEO, CRM, website, content, social, e-commerce, agencies, data, stores and customer experience.

You will lead the marketing team, manage specialist agencies, work closely with Retail Operations, Customer Care, Design & Merchandising, IT & Innovation, and become the clear point of accountability for marketing performance across the UK and European markets.

What you'll own

The overall marketing plan across paid, organic, CRM, website, content, social, PR and customer journey activity.
UK and European marketing performance across multiple territories, stores and customer behaviours.
Paid media and SEO agency management, with clear commercial accountability.
CRM strategy, segmentation, lifecycle journeys, customer communication and automation.
Marketing data, attribution, GA4 reporting and insight that helps the business make better decisions.
Website and digital experience improvements that support customer discovery and store visits.
Practical use of AI and automation to improve marketing workflows, reporting, segmentation and campaign delivery.
Cross-functional collaboration with Retail Operations, Customer Care, Design & Merchandising, IT & Innovation and external partners.
Clear reporting to the Managing Director and senior team on what is working, what is not, and what needs to change.

What we're looking for

You will probably be a proven Head of Marketing, Senior Marketing Manager, Digital Marketing Lead or Customer Growth leader from a B2C, retail, e-commerce, multi-site or customer journey-led business.

You will bring:

Strong working knowledge of paid search, paid social, SEO, CRM, analytics and website optimisation.
Experience managing paid media and SEO agencies with confidence and commercial challenge.
A strong understanding of customer journeys, attribution, segmentation and lifecycle marketing.
The ability to turn data into clear priorities and practical action.
Experience leading a marketing team and working with creative, content and digital specialists.
Confidence working directly with senior leaders and other Heads of Department.
Curiosity about how customer behaviour varies by market, territory, channel and store catchment.
A practical interest in AI, automation and marketing technology.
The ability to balance brand, content and creativity with performance, accountability and commercial results.

European or international marketing experience would be a strong advantage, particularly in retail, fashion, bridal, lifestyle, e-commerce or another customer journey-led sector.

You'll thrive here if you are

Commercial, analytical and detail-focused.
Hands-on and comfortable getting into the numbers.
A strong marketing generalist who understands how all channels connect.
Confident challenging agencies and internal assumptions.
Clear, direct and accountable.
Comfortable in a fast-moving entrepreneurial business.
Motivated by measurable improvement, not vanity metrics.
Creative enough to understand brand and content, but not looking for a purely creative direction role.

Why join wed2b?

This is a rare opportunity to take ownership of a marketing function at a meaningful point of change.

You will be joining a market-leading UK & European bridal retailer with a powerful physical store estate, a distinctive customer proposition and significant opportunity to improve how we use data, CRM, digital marketing, AI and customer journey thinking to drive growth.

For the right person, this is a chance to build the marketing engine for the next stage of wed2b.

Apply

If you are a commercially minded marketing leader who wants real ownership, broad responsibility and the opportunity to make a visible impact, we would love to hear from you.

Quick apply

Refine Your Search

head of customer care jobs in northampton, eng

Head of Marketing & Customer Growth

Area Manager / Contracts Manager - Commercial Cleaning

Head of Insights

Head of Finance - Group Accounting

Head of Industry Vertical (Aerospace & Automotive) – Cluster West

Head of Professional Services

Head of Account Growth

New Homes Sales Consultant

Client Services Specialist

Store Operations Manager & Business Development Lead (Dry Cleaning all rounder)

Lead Safeguarding Officer

Mobile Operations Support Officer - Nights

Wedding Conference & Events Coordinator

Executive Assistant - Global Logistics

Community Mental Health Support Worker

Head of Commercial

Ticketing Manager

Head of Marketing Operations

Head of Growth & Acquisition

Commercial Director

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