Work coach universal credit Work, Jobs in Northampton, Eng (with Salaries)

Housing Officer
IMPAKT Housing & Support —Northampton
- £30,000 a year
- Full-time
- Writing skills
- Analysis skills
- Computer skills
- Health & wellbeing programme
- Employee discount
12d

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Housing Officer
IMPAKT Housing & Support —Northampton
Car driver with access to a vehicle. Provide appropriate information regarding benefits and tenancies to the Local Authority in a timely manner to ensure that…
£30,000 a year
12d
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TCHC Group —Aylesbury
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Housing Officer

IMPAKT Housing & Support -
Northampton

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Job details

Permanent | Full-time
£30,000 a year
12 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Referral programme

Qualifications

Writing skills
Financial reconciliation support
Arrears management
Analysis skills
Account escalation for debt management
Partnership building
Tenancy sustainment support
Computer skills
Rent arrears recovery in social housing
Communication skills
AAT

Full job description

TYPE:

Full Time - Permanent

SALARY:

£30,000

LOCATION:

Northampton

JOB DESCRIPTION:

Job Purpose: By minimising rental arrears, we help residents to sustain their accommodation and prevent them from carrying a debt. With experience in finance and great attention to detail, you will guide the housing teams in continuing to achieve excellent results in maximising rental income, providing ongoing specialist support around rents, arrears, benefit queries and recovery of ex-residents’ debts.

Along with liaising with housing coaches, DWP, local landlords and other external agencies, you will be expected to build supportive relationships with residents who struggle to manage payments, helping them to achieve independence in their own lives by maintaining their rent payments.

Our Values:

Aspirational – We believe everyone can be the best they can be and dream big
Caring – We believe everyone should be cared
Empowering – We believe we should support and encourage people to take ownership of their lives to enable them to achieve positive change.

MAIN DUTIES & RESPONSIBILITIES:

Main Duties and Responsibilities

Provide support and assistance to housing staff on complex issues related to rent management and advise staff of any benefit changes or updates
Support current and ex-residents with clearing debt, completing and submitting information to Housing Benefit & undertaking recovery processes as necessary.
Provide appropriate information regarding benefits and tenancies to the Local Authority in a timely manner to ensure that we receive all eligible income
Lead regular Rent Action Plan (RAP) meetings, input payments and manage debts/ credits on Inform, making financial adjustments to resident accounts when required
Reconcile bad debt workbook for current and past residents explaining bad debt and action taken to recover
Liaise with other housing professionals, benefits, welfare agencies, and other landlords as appropriate
To adhere to and operate within the rent arrears and voids policy and procedures minimising voids and maximising income, where applicable
Work closely with the Finance team and external suppliers, including utility companies, to resolve queries, reconcile accounts, and ensure accurate charging and recovery of costs associated with properties and tenancies.
Undertake all core training required for this post and other training and professional development activities as required.

Additional Duties and Responsibilities:

Be flexible to the changing needs of the organisation and its service
Abide by the organisations staff working policies and
Promote the aims, purposes, mission and services delivered by the
In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation.

SKILLS & EXPERIENCE REQUIRED:

Experience of:

Essential:

Desirable:

Working successfully in a target driven environment

Communicating with a diverse range of people & partnership working

Working with residents experiencing financial hardship/budgeting issues to

ensure regular rent payments.

Qualifications:

Good all round standard of education

Evidence of CPD

AAT L3 Certificate or Diploma

Skills & abilities:

Excellent analytical skills to assess and manage rent payments

Ability to work effectively with a team to achieve targets

High level of initiative with the ability to prioritise and organise workload

and work well under pressure

Competent in numeracy and record keeping with strong attention to detail

Competent in ICT with ability to effectively use housing management

software systems

Good written and verbal communication skills and the capacity to engage

and communicate with individuals at all levels

Proficient in the use of Microsoft Office applications, particularly Excel, with experience of producing management reports and analysing rent arrears and void performance data.

Ability to forge relationships whilst maintaining professional boundaries

Knowledge:

Knowledge of housing income streams & the benefits system, particularly Universal Credit.

A good understanding of the experiences and issues facing those who have

experienced homelessness

Understanding the issues of those experiencing financial hardship/budgeting

difficulties and how to address this

Good understanding of safeguarding and what constitutes abuse

Knowledge of local Communities, and voluntary organisations and agencies

General:

Highly committed to improving the lives of those who have experienced

homelessness and helping them achieve successful resettlement

Abilitytoworkflexiblehours

Work within the boundaries of IMPAKT’s policies and procedures

Ability to respect the ethos of the organisation and uphold its values

Willingness to develop within the job and undergo relevant training

Friendly personality with a good sense of humour

Clean enhanced DBS check

Car driver with access to a vehicle

BENEFITS:

25 Days and bank holidays plus bank holiday

Company pension

Life assurance

Cycle to work

Employee discount

Wellness programme

Training and development

Referral scheme

SCHEDULE:

37.5 hours a week Monday to Friday 9:00-5:00 – willing to be flexible on occasions

APPLICATION DEADLINE:

14/08/2026

HOW IT WORKS

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Apply using the form at the bottom of each vacancy, attach your CV and a covering letter.

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If you are successful and invited to interview we will contact you.

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work coach universal credit jobs in northampton, eng

Housing Officer

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TYPE:

Full Time - Permanent

SALARY:

£30,000

LOCATION:

Northampton

JOB DESCRIPTION:

Our Values:

MAIN DUTIES & RESPONSIBILITIES:

Main Duties and Responsibilities

Additional Duties and Responsibilities:

SKILLS & EXPERIENCE REQUIRED:

BENEFITS:

25 Days and bank holidays plus bank holiday

Company pension

Life assurance

Cycle to work

Employee discount

Wellness programme

Training and development

Referral scheme

SCHEDULE:

37.5 hours a week Monday to Friday 9:00-5:00 – willing to be flexible on occasions

APPLICATION DEADLINE:

14/08/2026

HOW IT WORKS

Browse our vacancies

Apply

Wait to hear from us

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work coach universal credit jobs in northampton, eng

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I want to receive the latest job alerts for work coach universal credit in northampton, eng

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TYPE:

Full Time - Permanent

SALARY:

£30,000

LOCATION:

Northampton

JOB DESCRIPTION:

Our Values:

MAIN DUTIES & RESPONSIBILITIES:

Main Duties and Responsibilities

Additional Duties and Responsibilities:

SKILLS & EXPERIENCE REQUIRED:

BENEFITS:

25 Days and bank holidays plus bank holiday Company pension Life assurance Cycle to work Employee discount Wellness programme Training and development Referral scheme

SCHEDULE:

37.5 hours a week Monday to Friday 9:00-5:00 – willing to be flexible on occasions

APPLICATION DEADLINE:

14/08/2026

HOW IT WORKS

Browse our vacancies

Apply

Wait to hear from us

25 Days and bank holidays plus bank holiday

Company pension

Life assurance

Cycle to work

Employee discount

Wellness programme

Training and development

Referral scheme