At its core, this role is about developing and improving Shoosmiths' mandatory learning portfolio - for colleagues across the firm and for our external clients. That means well-crafted, legally compliant, up-to-date eLearning that people can actually engage with, not just complete.
You'll also work closely with our LMS specialist to continuously improve how learning is delivered and discovered on our platform (Docebo) - enhancing the user experience, sharpening content structure, and making it easier for every colleague to find the learning that matters to them.
But there's a bigger picture too.
We're on a journey to move away from heavy, course-based learning towards something more modern - resources, that colleagues pull towards them because they're genuinely useful. You'll be a key part of making that shift happen, working alongside subject matter experts and stakeholders to challenge the brief, bring a user-centred perspective, and help redefine what learning looks like at Shoosmiths.
If you're ready to own something, shape something, and leave it better than you found it - we'd love to hear from you.
Reporting line
Reports to: Head of Digital Learning
Direct reports: None
Core accountability areas
- Digital / eLearning development and ownership: Develop our mandatory eLearning portfolio in an agile way using Adapt and Articulate, with Captivate experience also useful as we transition away from it, ensuring content is current and legally compliant.
- Digital resource development: Design digital resources that are useful for employees including videos and checklists. Curate, maintain, and update high-quality digital learning content ensuring alignment with business needs.
- User centred design: Conduct user centred research to understand colleague tasks, needs and concerns, using insights to shape more effective learning experiences.
- Stakeholder (internal/external) management: Manage stakeholder relationships across the organisation and with our clients delivering on time with excellent communications. Manage and work alongside third party suppliers.
- Training calendar management: Maintaining courses that are part of our annual mandatory training calendar.
- LMS user experience: Develop the user experience and drive continuous improvement in the LMS (Docebo) to improve navigation, structure, and ensuring resources are easy to find and access. Work with the PSLs, the IS Learning Team, the P&TD team to ensure that the system integrates all the learning into a clear and simple structure that makes it easy for our colleagues to access. Liaise with the LMS vendor and content providers, escalate issues, manage roadmaps and support tickets.
Key Stakeholders
- Performance & Talent Development team (P&TD)
- Other training teams e.g. Professional Support Lawyers (PSLs), Risk & Ethics, Health and Safety, and external clients
- All Shoosmiths colleagues
Skills and Experience
- Experienced Learning Design professional with a modern approach to learning (e.g. resources not courses, learning experience design, performance consulting, ‘consumer-grade’ digital experiences).
- A curious, forward-thinking mindset with a genuine interest in staying up to date with emerging trends in digital learning and AI production tools.
- Strong writing and instructional design skills to translate complex information into clear, engaging, and practical digital learning content.
- Experience in eLearning development tools such as Adapt, Articulate, or Captivate.
- Desired: Familiarity with Adobe Creative Cloud.
- Desired: Experience of building SharePoint sites.
- Confidence exploring new approaches and technologies (e.g. AI tools) to enhance our digital learning offering.
- Experience of human centred design and putting the user at the heart of the design process to create compelling products.
- Desired: Experience of user research.
- The ability to take ownership of projects and project plans; organised, adaptable, and able to juggle multiple tasks with strong attention to detail.
- Experience of working with Learning Management Systems (LMS), ideally Docebo.
- Able to build effective working relationships across all levels of a legal organisation. Able to build and manage effective working relationships across all levels of a legal organisation.
- Comfortable working in agile ways, with a flexible and collaborative mindset.
- Desired: Experience of modern learning design methodology
- Strong administrative skills to maintain version control, storage and archiving in line with team processes.
Success Measures / KPIs
- Timeliness of projects, quality and engagement of learning content
- Stakeholder satisfaction and positive user feedback
- Accuracy of learning materials
The firm
Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.
We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.
Shoosmiths is proud to be a Disability Confident Employer. Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with long term conditions. The Disability Confident scheme replaced the Two Ticks Positive about Disabled People scheme. We had been accredited as a two tick employer for many years - Disability Confident broadens and develops that original commitment, and demonstrates we have adopted a proactive approach to employing disabled people and developing their abilities.
As part of our accreditation, we commit to interviewing any applicants with a disability who meet the essential criteria for each vacancy. In some circumstances we may only be able to interview those that best meet the essential criteria due to the volume of applications received.
Further information on the Disability Confident scheme is available at https://www.gov.uk/government/collections/disability-confident-campaign
We are committed to ensuring our recruitment process is inclusive and accessible to and usable by everyone. If you have a disability or long-term condition and would like to receive information in a different way, or need us to make any adjustments, changes or do anything differently during the recruitment process, please get in touch with the Talent Acquisition team on [email protected]. We can consider your needs and requirements, and how we can assist you to apply for our roles. For example we can provide a copy of our application via email so that you can complete it using your own accessibility software.
Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
If you’d like to learn more about this opportunity or have any questions, please don’t hesitate to contact Charlotte Williams at [email protected]
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