Service delivery manager Work, Jobs in Northampton (with Salaries)

Service Delivery Manager
Wickes —Northampton
- Full-time
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
1d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
7d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Senior Facilities Operations Manager
Catchyz Holdings Group Ltd —Northampton
- £55,000 - £58,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
10d
Room Based Deputy Manager
Grandir UK —Northampton
- £28,080 - £30,784 a year
- Full-time
- In-person
- Annual leave
- Employee discount
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Water Recycling Operations Support Manager- Days (Logistics)
Anglian Water Services Ltd —Great Billing
- £50,000 a year
- Full-time
- Management
- Communication skills
7d
Senior Delivery Manager
MaPS —Bedford
- £83,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
12d
Lead Delivery Manager
MaPS —Bedford
- £80,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
9d
Postperson with Driving
Royal Mail Group —Northampton
- £13.68 an hour
- Overtime
7d
Individual Giving Officer
Northamptonshire Association for the Blind —Northampton
- £28,000 - £32,000 a year
- Part-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Sick pay
Quick apply
9d
Commercial Manager
Virgin Active —Northampton
- Up to £32,240 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
14d
Postal Delivery Driver
Royal Mail Group —Northampton
- £13.68 an hour
- Overtime
11d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Northampton
- Weekend availability
- Oracle
- Salesforce
- English
Station Process Excellence Manager, DNN1 AMZL - Delivery Station - FIX
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
17h
Senior Commissioning Manager (Commissioning Lead)
Northamptonshire Children's Trust —Northampton
- Up to £58,240 a year
- Full-time
- Annual leave
- Employee assistance programme
2d
Warehouse Operations Manager
GXO Logistics —Northampton
- Up to £70,000 a year
- Full-time
- Warehouse experience
- Leadership
- Annual leave
- Employee assistance programme
17h
Delivery Driver
Milk & More —Wellingborough
- £31,834 a year
- Full-time
- Sales
- Customer service
- Driving
- Free parking
- Annual leave
Quick apply
11d
Fire Safety Services Delivery Manager
Securitas UK —Milton Keynes
- £48,000 a year
- Full-time
- English
- Driving
- Travel
Quick apply
Logistics Supervisor
Mitsubishi Electric —Northampton
- £34,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
23h

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Service Delivery Manager

Wickes -
Northampton

Apply Now

Job details

Full-time
1 day ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Management
Customer service
Organisational skills
IT
Root cause analysis
Leadership

Full job description

Join the Team as a Service Delivery Manager on a 6 month FTC.

Location: Northampton

Department: Customer Services – Aftercare (Corrective Action)

Do you thrive on turning challenges into positive outcomes for customers? We are looking for a Service Delivery Manager to join our team in Northampton. As the driving force behind our Corrective Action operations, you will be pivotal in overseeing the scheduling, coordination, and resolution processes that define our customer service excellence.

Why Wickes?

Wickes is a multi-channel retailer with over 50 years of industry expertise, generating revenue in excess of £1.6bn across 230 stores. But it is our culture that is our best-kept secret. We foster a collaborative, down-to-earth, and inclusive environment where everyone feels part of a winning team. We are determined to succeed, passionate about being the best, and we’ll make you feel right at home.

The Role

In this key leadership position, you will lead and manage the day-to-day operations of the Corrective Action Team. You’ll empower your team of Coordinators to efficiently resolve customer complaints through effective scheduling of remedial works, all while ensuring we hit our SLAs and continuously improve our processes.

Key Responsibilities:

Leadership & Development: Motivate and empower your team through regular 1-2-1s, training, and development opportunities.
Operational Excellence: Drive efficiency in complaint resolution, focusing on installer productivity and customer satisfaction.
Relationship Management: Build and maintain strong stakeholder relationships, acting as a liaison between internal and external teams.
Problem Solving: Proactively identify and resolve complex operational issues, conducting root cause analysis to prevent recurrence.
Health & Safety: Ensure the office environment remains safe and supportive, aligning with our Colleague Promise and wellbeing initiatives.

What We’re Looking For

To be successful, you will need a balance of leadership, commercial awareness, and technical proficiency.

Leadership & People Management: Experience leading service-oriented teams in a customer service or office support environment.
Operational Mindset: Strong organizational skills with the ability to manage multiple priorities at pace and to tight deadlines.
Technical Literacy: Proficiency with IT systems, digitized platforms, and a solid understanding of reporting and basic formulas.
Problem-Solving: The ability to analyse information, make robust decisions, and mitigate risk for the business.
Core Attributes: You are friendly, approachable, tenacious, and an intrinsic learner who is always looking to improve.

What We Can Offer You

We are committed to helping you grow your career with us. Our benefits package includes:

Competitive bonus and an enhanced contributory pension scheme.
Private Medical and Life Assurance.
Colleague discount and a comprehensive discount platform (including gym memberships and cycle-to-work schemes).
A market-leading wellbeing strategy, including an Employee Assistance Programme and support for parental, menopause, and fertility needs.

Flexibility: We offer a balanced approach to work, with 3 days in the office (Tues, Weds & Thurs) and flexible working options for the remaining days.

Ready to make a difference?

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

Apply Now

Refine Your Search

service delivery manager jobs in northampton

Service Delivery Manager

Manager Service Delivery & Transport

Key Account Director

Senior Facilities Operations Manager

Room Based Deputy Manager

Duty Operations Manager

Water Recycling Operations Support Manager- Days (Logistics)

Senior Delivery Manager

Lead Delivery Manager

Postperson with Driving

Individual Giving Officer

Commercial Manager

Postal Delivery Driver

Delivery Partner Manager, UK/IE Delivery Partner Managers

Station Process Excellence Manager, DNN1 AMZL - Delivery Station - FIX

Senior Commissioning Manager (Commissioning Lead)

Warehouse Operations Manager

Delivery Driver

Fire Safety Services Delivery Manager

Logistics Supervisor

I want to receive the latest job alerts for service delivery manager in northampton

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