Service leader Work, Jobs in Northern Ireland (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Work from home
- Referral programme
Trading Team Manager NI
B&Q —Newry
- £30,000 - £33,000 a year
- Part-time
- Customer service
- Team management
- Annual leave
- Employee assistance programme
ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)
Version 1 —Belfast
- Weekend availability
- Computer Science
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
People & Service Team Leader
River Island —Belfast
- Part-time
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Team Leader - Cohannon
Henderson Group —Dungannon
- £14.63 an hour
- Full-time
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Station Manager - Belfast International Airport
Unifi —Belfast
- £42,500 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
Quick apply
3d
Facilities Manager
CBRE —Belfast
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Operations Manager
Druids Golf Ltd —Dundonald
- Up to £55,000 a year
- Weekend availability
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Employee discount
Quick apply
3d
Service Delivery Manager
CGI —Belfast
- Full-time
- Continuous improvement
- Travel
- Budgeting
Quick apply
Team Leader
Card Factory —Downpatrick
- £13 an hour
- Customer service
- Leadership
13d
Customer Service Manager
International Workplace Group plc —Banbridge
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Team Leader
Poundland —Lisburn
- £13.21 an hour
- Customer service
- Leadership
- Employee discount
Facilities Team Leader
Hollywoodbowlgroup —Banbridge
- Up to £28,000 a year
- Full-time
- Computer literacy
- Supervising experience
- Employee discount
5d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Maintenance
- AWS
- Work from home
- Employee assistance programme
Quick apply
Laboratory Analyst
Randox Laboratories —Crumlin
- Laboratory experience
- Analysis skills
- Organisational skills
Supplier Quality Leader
Thales —Belfast
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Team Leader
ASDA —Omagh
- £13.10 - £16.64 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
7h
Major Incident Manager
Capita —Newtownabbey
- Full-time
- Continuous improvement
12d
Team Leader
Home Bargains —Belfast
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
11d
Supervisor
Savers —Downpatrick
- £13.50 an hour
- Weekend availability
- Team management
- Employee assistance programme
- Sick pay

I want to receive the latest job alerts for service leader in northern ireland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service leader jobs near northern ireland

Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Computer literacy
Microsoft Office Suite
Complaint handling
Performance management
Database management
Conflict management
Computer skills
Professional development mentoring
Training & development
Team motivation leadership
Communication skills
Time management

Full job description

Overview:

Customer Service Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

service leader jobs in northern ireland

Team Leader - Customer Service

Trading Team Manager NI

ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)

People & Service Team Leader

Team Leader - Cohannon

Station Manager - Belfast International Airport

Facilities Manager

Operations Manager

Service Delivery Manager

Team Leader

Customer Service Manager

Team Leader

Facilities Team Leader

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Laboratory Analyst

Supplier Quality Leader

Team Leader

Major Incident Manager

Team Leader

Supervisor

I want to receive the latest job alerts for service leader in northern ireland

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected