Senior engineer Work, Jobs in Norton Canes, Sts (with Salaries)

Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
- £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- In-person
- Flexitime
- Sick pay
Quick apply
5d
Senior Tendering Engineer
Sulzer —Telford
- Full-time
- Contracts
- Negotiation
- Annual leave
- Employee assistance programme
Technical Manager
Hexagon Leasing —Burton-On-Trent
- £55,000 - £59,000 a year
- Full-time
- Team management
- Communication skills
- Mechanical knowledge
- Free parking
- Life insurance
Quick apply
3d
Senior Bridge Engineer
Kier Group —Birmingham
- From £45,000 a year
- Full-time
- Engineering
- Travel
Senior Solutions & Infrastructure Engineer
Computors Limited —Wolverhampton
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Mentoring
- Free parking
- Annual leave
Quick apply
7d
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
13d
Senior Engineer
Pilgrim's Europe —Ashbourne
- Full-time
- Maintenance
Quick apply
Continuous Improvement Coach
Newell Brands —Lichfield
- Full-time
- Continuous improvement
- Travel
- In-person
Quick apply
3d
Senior Planning Engineer
Taylor Woodrow —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Mentoring
Quick apply
SENIOR ENGINEER
Laing O'Rourke —Birmingham
- Civil engineering
- Engineering
- No degree
Senior Quality Assurance Engineer
Energym —Shirley
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
6d
Senior Electrical Engineer
Kier Group —Blythe Valley
- Full-time
- Team management
- Quality control
Senior Stress Engineer
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
Senior Quality Engineer
Balfour Beatty Vinci —Birmingham
- Full-time
- Microsoft Powerpoint
- Civil engineering
- Engineering
- Free parking
Senior Systems Engineer
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
Senior Structural Engineer
Frankham —Birmingham
- Full-time
- Annual leave
- Work from home
Senior Civil Engineer
Amey Ltd —Stafford
- Full-time
- Civil engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Flexible schedule
Quick apply
Senior Scala Engineer
Capgemini Sogeti —Telford
- Hybrid work
- Continuous improvement
- Mentoring
Robotics Senior Sales Engineer
Stäubli —Telford
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
- Sick pay
Quick apply
Senior Engineer
ZF —Solihull
- English
- Bachelor's degree
- Budgeting
11d

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Customer Service Desk Manager

HSM (UK) Ltd
Burntwood

Quick apply

Job details

Full-time
£35,000 a year
5 days ago

Benefits

Flexitime
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Operations management
GCSE
Data analysis skills
Performance management
Compliance management
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Management reporting
Customer support
Customer interaction
Leadership
Team motivation leadership

Full job description

Job Title: Customer Service Desk Manager

Location: HSM UK Burntwood

Reports To: Operations Director

Management Structure: Engineering Manager

Warehouse and Logistics Manager

Business Systems Manager

Role Overview

We are seeking an experienced and proactive Customer Service Desk Manager to lead our front-line support team in delivering exceptional service to clients. This role is critical in ensuring smooth operations, timely resolution of customer queries, and maintaining high standards of professionalism within a fast-paced Service Engineering environment.

Key Responsibilities

Commercial Focus: Maximising Revenue and Engineer Utilisation
Team Leadership: Manage and motivate the customer service desk team, ensuring clear objectives, performance monitoring, and professional development.
Service Delivery: Oversee day-to-day operations of the service desk, ensuring all customer inquiries and issues are resolved promptly and effectively.
Process Improvement: Identify opportunities to enhance service desk processes, implement best practices, and drive continuous improvement.
Customer Experience: Maintain high levels of customer satisfaction through effective communication, problem-solving, and relationship management.
Reporting & Analysis: Monitor KPIs, prepare regular performance reports, and provide insights to senior management.
Collaboration: Work closely with engineering teams to ensure technical issues are escalated and resolved efficiently.
Compliance: Ensure adherence to company policies, health and safety standards, and data protection regulations.

Skills & Qualifications

Proven experience managing a customer service desk or similar role, ideally within a technical or engineering environment.
Strong leadership and team management skills.
Handle strong personalities diplomatically and maintain team harmony in a supportive and collaborative work environment.
Create a psychologically safe environment, recognise stress, and offer resources or empathy.
Inspire individuals and teams to stay engaged and perform at their best.
Excellent communication and interpersonal abilities.
Ability to analyse data and produce actionable insights.
Familiarity with SAP (desirable), Service Desk Software (essential)
Problem-solving mindset and ability to work under pressure.

Core Hours: 8am to 5pm Monday to Friday - (Wholly Office Based)

Pay: £35,000.00 per year

Benefits:

Company pension
Flexitime
On-site parking
Private medical insurance
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

Customer Service Management : 2 years (required)
Service Desk : 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior engineer jobs in norton canes, sts

Customer Service Desk Manager

Senior Tendering Engineer

Technical Manager

Senior Bridge Engineer

Senior Solutions & Infrastructure Engineer

Planner

Senior Engineer

Continuous Improvement Coach

Senior Planning Engineer

SENIOR ENGINEER

Senior Quality Assurance Engineer

Senior Electrical Engineer

Senior Stress Engineer

Senior Quality Engineer

Senior Systems Engineer

Senior Structural Engineer

Senior Civil Engineer

Senior Scala Engineer

Robotics Senior Sales Engineer

Senior Engineer

I want to receive the latest job alerts for senior engineer in norton canes, sts

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