Contact centre manager Work, Jobs in Norwich, Eng (with Salaries)

Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Training & development
- Communication skills
- Referral programme
Operational Support Officer
HM Courts & Tribunal Service —Norwich
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
1d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Continuous improvement
- Team management
- Leadership
Quick apply
Trainee Property Manager
LRG —Norwich
- £25,000 - £26,000 a year
- Monday to Friday
- No experience needed
- Organisational skills
- Communication skills
- Employee discount
Quick apply
6d
Growth & Strategy Manager
We Are SNS —Norwich
- From £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Leadership
- Work from home
Quick apply
2d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Norwich
- Full-time
- English
- Analysis skills
- Business
5h
Service Controller
Transport Made Simple —Diss
- £22 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Employee discount
Quick apply
2d
Picker
Booker Group —Norwich
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3h
Accounts Receivable Analyst
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
Technician/AAP (Norfolk)
St John Ambulance —Norwich
- Patient care
Property Manager
LRG —Norwich
- Up to £27,500 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Delivery Supervisor - Nights
Booker Group —Norwich
- Night shift
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Hub Manager - Business - HMP / YOI Norwich - Part-Time
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Management
- Presentation skills
- Annual leave
6d
Project Manager
Serco Plc —Norwich
- £49,827.94 - £54,372.11 a year
- Full-time
- Hybrid work
- PMP
- Hospital
- Engineering
- Employee assistance programme
8d
Logistics Manager
Elis —Fakenham
- Call to connect
- Computer literacy
- Writing skills
- Data analysis skills
- Employee assistance programme
10d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- English
- SQL
- Business development
- Employee assistance programme
- Flexible schedule
Quick apply
Picker/Driver
Booker Group —Great Yarmouth
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3d
Military Training Instructor
Learning Curve Group —Norwich
- £26,000 - £30,000 a year
- Full-time
- Maths
- Mentoring
- Communication skills
- Annual leave
Dispenser
Boots —Wymondham
- £16.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
Community First Aider (Norwich)
St John Ambulance —Norwich
- Weekends only
- School

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Contact Centre Manager

Epos Now -
Norwich

Apply Now

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Company pension
Referral programme
On-site parking

Qualifications

Process improvement
Performance management
Change management
Quality assurance
Change leadership
Management reporting
Professional development mentoring
Training & development
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Contact Centre Manager – Customer Success

£35,000 to £40,000 per annum DOE

Monday to Friday- hours between 8am and 6pm

Location: Norwich

About the Role

We are looking for an experienced Call Centre Manager to lead our Customer Success contact centre teams across retention, payments and collections.

You will be responsible for the day-to-day running of the department, leading Team Leaders, driving performance and ensuring teams deliver excellent customer experiences while achieving key business targets.

This is a hands-on leadership role for someone who enjoys developing people, improving processes and using data to make informed decisions.

Key Responsibilities

Lead, coach and develop Team Leaders to achieve operational and customer success goals.
Manage daily contact centre performance, including KPIs, SLAs, productivity and quality.
Support employee development through regular coaching, feedback and performance management.
Oversee workforce planning, resource allocation and team performance.
Identify opportunities to improve processes, customer journeys and operational efficiency.
Use data and reporting to monitor performance and recommend improvements.
Drive adoption of new technology, systems and ways of working.

About You

You will have experience managing teams within a contact centre or customer service environment, with a strong understanding of performance-driven operations.

You will be confident leading Team Leaders, managing change and improving processes in a fast-paced environment. You are someone who takes ownership, enjoys solving problems and can motivate teams to achieve strong results.

Skills & Experience

Proven experience managing a contact centre or customer service operation.
Experience leading Team Leaders or managers.
Strong understanding of KPIs, SLAs and performance management.
Experience with coaching, employee development and change management.
Confident using data, dashboards and reporting tools.
Excellent communication and problem-solving skills.

What We’re Looking For

A natural leader who can inspire and develop others.
Someone who thrives on accountability and achieving results.
A proactive problem solver who looks for solutions rather than issues.
A confident communicator who can influence teams at all levels.

Benefits

Company pension
On-site parking

Why Join Us?

You’ll be part of a growing fintech company helping thousands of small businesses stay connected and keep trading. This is a great opportunity for someone who wants to build a career in retention, sales, or customer success with real earning potential.

Our Interview Process

Stage 1 – Initial Conversation- A short telephone conversation with a member of our Talent Team.

Stage 2 – Hiring Manager Interview- A face-to-face interview with the Hiring Manager to discuss your experience, skills and suitability for the role.

We aim to keep our recruitment process straightforward, engaging and respectful of your time.

Apply Now

Refine Your Search

contact centre manager jobs in norwich, eng

Contact Centre Manager

Operational Support Officer

Customer Service Manager - Rackheath

Trainee Property Manager

Growth & Strategy Manager

Operations & Logistics Internship, Amazon Logistics

Service Controller

Picker

Accounts Receivable Analyst

Technician/AAP (Norfolk)

Property Manager

Delivery Supervisor - Nights

Hub Manager - Business - HMP / YOI Norwich - Part-Time

Project Manager

Logistics Manager

Client Development Manager

Picker/Driver

Military Training Instructor

Dispenser

Community First Aider (Norwich)

I want to receive the latest job alerts for contact centre manager in norwich, eng

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