Customer specialist Work, Jobs in Norwich, Eng (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
6d
Legal Advisor – Commercial Property Leasing
Hethel Innovation Ltd —Norwich
- Up to £42,000 a year
- Full-time
- Sales
- Bachelor's degree
- IT
- Annual leave
- Work from home
Quick apply
Customer Resolution Specialist
RCP Parking Ltd —Norwich
- £13.64 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Field Sales Executive
Charity Link —Norwich
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Norwich
- Temporary
- Customer service
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
13d
Retail Customer Service
Entain —Norwich
- £13 an hour
- Overtime
- Cash handling
11d
Customer Service Specialist - Energy
The AF Group Ltd. —Norwich
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
6d
Finance and Strategy Business Partner
Hethel Innovation Ltd —Hethel
- £42,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- In-person
- Annual leave
- Work from home
Quick apply
6d
Admin Coordinator - Commercial Properties
Hethel Innovation Ltd —Norwich
- Up to £28,000 a year
- Part-time
- Sales
- IT
- In-person
- Annual leave
- Sick pay
Quick apply
6d
DPSS Customer Services Coordinator
Norfolk County Council —Norwich
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- Communication skills
- Employee discount
- Gym membership
13d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
Quick apply
6d
Sales & Customer Supervisor
Specialist Toughened Glass Ltd —Rackheath
- Up to £42,000 a year
- Full-time
- Sales
- Customer service
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Support Advisor
Zest Car Rental —Dereham
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Store discount
Quick apply
8d
Customer Assistant
Lidl —Great Yarmouth
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
Sales Specialist
Jewson civils frazer —Norwich
- Full-time
- Employee discount
- Referral programme
14d
Customer Services Assistant
Huws Gray Group —Diss
- Sales
- Customer service
- Plumbing
- Annual leave
- Employee discount
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- No degree
- Employee assistance programme
Contract Manager
Churchill Group —Norwich
- £16 an hour
- Customer service
- English
- Communication skills
- Employee discount
5d
Goods Processing and Logistics Operator
Norwich Instrument Services Ltd —Norwich
- From £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d

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customer specialist jobs near norwich, eng

Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year
6 days ago

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

customer specialist jobs in norwich, eng

Quality Assurance and Training Specialist

Legal Advisor – Commercial Property Leasing

Customer Resolution Specialist

Field Sales Executive

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Service Adviser-Mortgages

Retail Customer Service

Customer Service Specialist - Energy

Finance and Strategy Business Partner

Admin Coordinator - Commercial Properties

DPSS Customer Services Coordinator

Customer Service Manager - Rackheath

Sales & Customer Supervisor

Customer Support Advisor

Customer Assistant

Sales Specialist

Customer Services Assistant

Production Leader

Contract Manager

Goods Processing and Logistics Operator

I want to receive the latest job alerts for customer specialist in norwich, eng

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