Customer support consultant Work, Jobs in Norwich, Eng (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Norwich
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Customer Advisor
Boots —Norwich
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
22h
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
File Review Consultant
Alan Boswell Group —Norwich
- £25 - £35 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- IT
- Employee discount
- Life insurance
Quick apply
9d
Customer Implementation Consultant
Epos Now —Norwich
- £26,436 a year
- Full-time
- Google Suite
- Windows
Digital Marketing Consultant
Jarrolds —Norwich
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Client Services Representative
Heritage Wills —Norwich
- £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Will Writing & Estate Planning Advisor - | Full Training |
Westminster Law ltd —Norwich
- £49,500 a year
- Full-time
- Hybrid work
- Google Suite
- Sales
- Microsoft Office
- Work from home
Quick apply
13d
Retail Sales Advisor - Norwich 24hrs Part Time
Oak Furnitureland —Norwich
- £23,000 - £26,000 a year
- Part-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Senior Travel Consultant
Fred. Olsen Travel —Norwich
- Travel
- IT
- Employee discount
5d
Trainee Mortgage Advisor
Haysto —Norwich
- £25,774 - £34,000 a year
- Full-time
- In-person
Quick apply
6d
Team Member
NEXT —Norwich
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
13d
Sales Consultant
Thurlow Nunn —Norwich
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
Sales Consultant - Capital Upsell
Epos Now —Norwich
- £26,500 a year
- Full-time
- Sales
- Organisational skills
- Financial services
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Inside Sales Consultant - US Team
Epos Now —Norwich
- £26,000 - £31,000 a year
- Weekend availability
- Sales
- Phone etiquette
- Communication skills
- Paid training
Field Sales Consultant - Norwich/Bury St Edmonds/North Ipswich (Craft Industry)
Wurth UK Ltd —Norwich
- £24,000 - £27,300 a year
- Monday to Friday
- Sales
- Driving
- Communication skills
Quick apply
Internal Opportunity – Field Sales Consultant
Epos Now —Norwich
- Up to £33,000 a year
- Full-time
OT Clinical Consultant
Norfolk County Council —Norwich
- £34,000 - £48,227 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
✨✨ Internal Opportunity - Tier 2 Product Operations Consultant ✨✨
Epos Now —Norwich
- Up to £28,500 a year
- Full-time
- Communication skills

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Customer Service Consultant

HSBC Global Services Limited -
Norwich

Apply Now

Job details

Full-time
From £27,200 a year
4 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Universal Banker, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Universal Bankers actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

customer support consultant jobs in norwich, eng

Customer Service Consultant

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Customer support Consultant

File Review Consultant

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Client Services Representative

Will Writing & Estate Planning Advisor - | Full Training |

Retail Sales Advisor - Norwich 24hrs Part Time

Senior Travel Consultant

Trainee Mortgage Advisor

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Sales Consultant - Capital Upsell

Client Development Manager

Inside Sales Consultant - US Team

Field Sales Consultant - Norwich/Bury St Edmonds/North Ipswich (Craft Industry)

Internal Opportunity – Field Sales Consultant

OT Clinical Consultant

✨✨ Internal Opportunity - Tier 2 Product Operations Consultant ✨✨

I want to receive the latest job alerts for customer support consultant in norwich, eng

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