Level technical support Work, Jobs in Norwich, Eng (with Salaries)

1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
5d
Field Service Engineer
Servibox LTD —Norwich
- £30,000 - £36,000 a year
- Full-time
- IT
- Communication skills
- Annual leave
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Learning Technology Developer
KLM UK Engineering —Norwich
- Up to £40,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Free parking
- Sick pay
Quick apply
5h
Coachbuilder
First Bus —Norwich
- £20.12 an hour
- Full-time
- Welding
- Free parking
- Annual leave
Technical Administrator for Field Operations - 35774
Environment Agency —Great Yarmouth
- £29,751 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
7d
IT Desktop Support
Axiom Technologies —Fakenham
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Trainer / Process Analyst
Spire Solicitors —Norwich
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Technical Support Instructor - Brickwork
Bricklaying —Great Yarmouth
- £25,811.10 - £26,025.00 a year
- Part-time
- English
- Gym membership
Quick apply
9d
Network Planner
First Bus —Norwich
- Analysis skills
- Computer networking
- Communication skills
- Employee assistance programme
- Employee discount
Offshore Service Technician
Siemens Gamesa —Lowestoft
- Full-time
- Microsoft Office
- Travel
- In-person
- Employee discount
7d
Trainee / Apprentice Quantity Surveyor
Richard Utting Associates LLP —Norwich
- £0.50 - £1.00 a year
- Full-time
- Microsoft Excel
- English
- Driving
Quick apply
Technical Support Instructor - Motor Vehicle
East Coast College —Lowestoft
- £25,811.10 - £26,025.00 a year
- Full-time
- English
- Gym membership
Quick apply
8d
Technical Support Instructor - Hospitality
East Coast College —Lowestoft
- £25,811.10 - £26,025.00 a year
- Part-time
- English
- Gym membership
Quick apply
9d
Business Support Manager
Norse Group LTD —Norwich
- £40,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Technical Safety Engineer
Perenco —Norwich
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Approved Premises Residential Worker - Norwich
HM Prison & Probation Service —Norwich
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
1d
Electrical Engineering Officer
Serco Group —Norwich
- £44,408.11 - £49,257.35 a year
- Full-time
- Hybrid work
- Management
- Computer literacy
- Engineering
Health and Safety Lead
Norwich City Council —Norwich
- £48,226 - £51,356 a year
- Hybrid work
- Management
- Analysis skills
- Project management
- Annual leave
8d
Enterprise Engineer
Norwich City Council —Norwich
- £39,862 - £42,839 a year
- Weekend availability
- Hybrid work
- Azure
- Oracle
- Windows
- Annual leave
9d

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1st Line IT Support Engineer

Cascade Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
£27,040 a year
5 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Google Docs
Driving Licence
Customer service
IT support
Organisational skills
CompTIA A+
Help desk

Full job description

Location: Kirkham House, 5 Whiffler Rd, Norwich NR3 2AG

Salary: £27,040

Contract: Full-time, Permanent (40 hours/week)

Reports to: Technical Director

About the Role

Cascade is seeking a First Line IT Support Engineer to act as the first point of contact for all IT support across the organisation. This hands-on role is ideal for someone early in their IT career who is open-minded, able to think on their feet, and keen to improve existing processes.

Because we operate in the care and education sectors, your work will directly enable frontline staff to deliver safe, high-quality care. We are looking for a problem-solver who can resolve day-to-day technical issues quickly, patiently, and with a friendly manner.

Key Responsibilities

Triage & Support: Act as the first point of contact for IT issues (phone, email, ticketing system), logging and triaging requests, and escalating to 2nd/3rd line support when necessary.
Device Management: Order, set up, configure, and deploy end-user hardware including laptops, desktops, mobiles, tablets, and printers.
User Administration: Manage user accounts for new starters, leavers, and role changes across Google Workspace and core line-of-business applications (including password resets and access requests).
Technical Troubleshooting: Provide first-line support for hardware, software, Wi-Fi/network connectivity, and Google Workspace (Gmail, Drive, Docs, etc.).
Asset & Documentation: Maintain accurate IT asset records/inventories and contribute to internal knowledge-base documentation.
User Care: Support staff with varying levels of technical confidence, explaining solutions clearly and without jargon.
Compliance: Adhere strictly to data protection, confidentiality, and information security policies, recognising the sensitive nature of data in a care setting.

Person Specification Essential

Excellent customer service skills patient, approachable, and able to communicate clearly with non-technical colleagues.
Strong organisational skills with the ability to prioritise a varied workload.
Some experience in an IT support/helpdesk role, OR a strong demonstrable interest in IT (supported by certifications, personal projects, or relevant study).
A genuine passion for technology and a willingness to learn and develop.
A valid Driver’s Licence (required for travel between our Hull homes and schools).
An understanding of confidentiality and data protection principles.

Desirable

Experience working within health, social care, education, or another regulated environment.
Familiarity with care management software or electronic care planning systems.
Exposure to the Google Workspace Admin console (Google Cloud Identity).
Basic understanding of networking concepts (Wi-Fi, basic troubleshooting).
Relevant certifications (e.g., CompTIA A+, Google Workspace Administrator, or awareness of ITIL principles).

Safeguarding and Compliance

Cascade is committed to safeguarding the vulnerable people and children we support. This role is subject to an enhanced DBS check. The successful candidate will handle sensitive personal data and must strictly adhere to UK GDPR and Cascade’s information governance policies.

Closing date 17/07/2026

Interviews W/C 27/07/2027

Start Date 01/09/2026

Link to application form - https://apply.cdcrs.app/apply?step=position

Pay: £27,040.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

level technical support jobs in norwich, eng

1st Line IT Support Engineer

Field Service Engineer

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Learning Technology Developer

Coachbuilder

Technical Administrator for Field Operations - 35774

IT Desktop Support

IT Trainer / Process Analyst

Technical Support Instructor - Brickwork

Network Planner

Offshore Service Technician

Trainee / Apprentice Quantity Surveyor

Technical Support Instructor - Motor Vehicle

Technical Support Instructor - Hospitality

Business Support Manager

Technical Safety Engineer

Approved Premises Residential Worker - Norwich

Electrical Engineering Officer

Health and Safety Lead

Enterprise Engineer

I want to receive the latest job alerts for level technical support in norwich, eng

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