Line it support Work, Jobs in Norwich, Eng (with Salaries)

1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
5d
IT SUPPORT TECHNICIAN - 2/3 Line
MSI-DS Ltd —Norwich
- Azure
- Customer service
- Windows
Quick apply
Customer Service Advisor
Sanderson —Norwich
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick apply
6h
Office Administrator
HCR —Norwich
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Case Administrator - London Service Centre (Based in Norwich)
HM Prison & Probation Service —Norwich
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
Executive Services Administration Support Officer
Broadland Housing —Norwich
- £28,785 - £30,622 a year
- Temporary
- English
- Travel
- Annual leave
- Work from home
6d
Project Scientist (Microbiome)
Quadram Institute —Norwich
- £28,890 - £35,670 a year
- Full-time
- Laboratory experience
- Organisational skills
- Communication skills
Facilitator - HMP Bure
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
12d
Business Administrator - HMP / YOI Norwich
Ministry of Justice —Norwich
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
6d
Application Support Analyst
Ideagen —Norwich
- Computer Science
- Communication skills
Learning Technology Developer
KLM UK Engineering —Norwich
- Up to £40,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Free parking
- Sick pay
Quick apply
2h
Intake Operative
Albert Bartlett —Worstead
- £13.65 an hour
- Full-time
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Private Sector Housing and HMO Enforcement Officer - Career Grade
Norwich City Council —Norwich
- £29,540 - £42,839 a year
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Annual leave
5d
Lead IT Technician
Ormiston Victory Academy —Norwich
- £32,597 - £36,363 a year
- Call to connect
- Communication skills
- School
7d
Live-in Care Assistant 3 weeks on / 1 week off, or long-term placement available.
Caremark Ltd —Cromer
- £850 a week
- Full-time
- English
- IT
- In-person
- Employee discount
- Gym membership
Quick apply
Barista
Starbucks —Norwich
- Weekend availability
- Store discount
- Employee assistance programme
Concession Assistant
Fairfax & Favor —Norwich
- £12.71 an hour
- Temporary
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
7d
Maths Hub Support Lead
Inspiration Trust —Norwich
- £29,516 - £33,699 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Annual leave
QA Operative PM
2 Sisters Food Group —Bungay
- £13.59 - £14.54 an hour
- Full-time
- Free parking
- Employee assistance programme
Quick apply
ASB Response Officer
Norwich City Council —Norwich
- £32,597 - £35,412 a year
- Hybrid work
- Customer service
- Computer literacy
- English
- Annual leave
1d

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1st Line IT Support Engineer

Cascade Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
£27,040 a year
5 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Google Docs
Driving Licence
Customer service
IT support
Organisational skills
CompTIA A+
Help desk

Full job description

Location: Kirkham House, 5 Whiffler Rd, Norwich NR3 2AG

Salary: £27,040

Contract: Full-time, Permanent (40 hours/week)

Reports to: Technical Director

About the Role

Cascade is seeking a First Line IT Support Engineer to act as the first point of contact for all IT support across the organisation. This hands-on role is ideal for someone early in their IT career who is open-minded, able to think on their feet, and keen to improve existing processes.

Because we operate in the care and education sectors, your work will directly enable frontline staff to deliver safe, high-quality care. We are looking for a problem-solver who can resolve day-to-day technical issues quickly, patiently, and with a friendly manner.

Key Responsibilities

Triage & Support: Act as the first point of contact for IT issues (phone, email, ticketing system), logging and triaging requests, and escalating to 2nd/3rd line support when necessary.
Device Management: Order, set up, configure, and deploy end-user hardware including laptops, desktops, mobiles, tablets, and printers.
User Administration: Manage user accounts for new starters, leavers, and role changes across Google Workspace and core line-of-business applications (including password resets and access requests).
Technical Troubleshooting: Provide first-line support for hardware, software, Wi-Fi/network connectivity, and Google Workspace (Gmail, Drive, Docs, etc.).
Asset & Documentation: Maintain accurate IT asset records/inventories and contribute to internal knowledge-base documentation.
User Care: Support staff with varying levels of technical confidence, explaining solutions clearly and without jargon.
Compliance: Adhere strictly to data protection, confidentiality, and information security policies, recognising the sensitive nature of data in a care setting.

Person Specification Essential

Excellent customer service skills patient, approachable, and able to communicate clearly with non-technical colleagues.
Strong organisational skills with the ability to prioritise a varied workload.
Some experience in an IT support/helpdesk role, OR a strong demonstrable interest in IT (supported by certifications, personal projects, or relevant study).
A genuine passion for technology and a willingness to learn and develop.
A valid Driver’s Licence (required for travel between our Hull homes and schools).
An understanding of confidentiality and data protection principles.

Desirable

Experience working within health, social care, education, or another regulated environment.
Familiarity with care management software or electronic care planning systems.
Exposure to the Google Workspace Admin console (Google Cloud Identity).
Basic understanding of networking concepts (Wi-Fi, basic troubleshooting).
Relevant certifications (e.g., CompTIA A+, Google Workspace Administrator, or awareness of ITIL principles).

Safeguarding and Compliance

Cascade is committed to safeguarding the vulnerable people and children we support. This role is subject to an enhanced DBS check. The successful candidate will handle sensitive personal data and must strictly adhere to UK GDPR and Cascade’s information governance policies.

Closing date 17/07/2026

Interviews W/C 27/07/2027

Start Date 01/09/2026

Link to application form - https://apply.cdcrs.app/apply?step=position

Pay: £27,040.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

line it support jobs in norwich, eng

1st Line IT Support Engineer

IT SUPPORT TECHNICIAN - 2/3 Line

Customer Service Advisor

Office Administrator

Case Administrator - London Service Centre (Based in Norwich)

Executive Services Administration Support Officer

Project Scientist (Microbiome)

Facilitator - HMP Bure

Business Administrator - HMP / YOI Norwich

Application Support Analyst

Learning Technology Developer

Intake Operative

Private Sector Housing and HMO Enforcement Officer - Career Grade

Lead IT Technician

Live-in Care Assistant 3 weeks on / 1 week off, or long-term placement available.

Barista

Concession Assistant

Maths Hub Support Lead

QA Operative PM

ASB Response Officer

I want to receive the latest job alerts for line it support in norwich, eng

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