Support consultant Work, Jobs in Norwich, Eng (with Salaries)

Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Trainee Mortgage Advisor
Haysto —Norwich
- £26,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Client Services Representative
Heritage Wills —Norwich
- £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Retail Sales Advisor - Norwich 24hrs Part Time
Oak Furnitureland —Norwich
- £23,000 - £26,000 a year
- Part-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Team Member
NEXT —Norwich
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Return to Social Work - Childrens
Norfolk County Council —Norwich
- £34,000 - £46,000 a year
- Full-time
- Remote
- Experience working with children
- Travel
- Relocation assistance
- Annual leave
Graphics Assistant
Purcell Architecture —Norwich
- £27,540 - £30,000 a year
- Full-time
- Hybrid work
- Annual leave
- Work from home
Bridal Sales Consultant
City Brides Ltd - Norwich —Norwich
- £12.71 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
6d
IT Support Technician
Howes Percival —Norwich
- Maintenance
- Travel
- Communication skills
- Employee discount
Newly Qualified Social Worker (NQSW) Social Worker - Level 1 (NIPE) – Children’s Services
Norfolk County Council —Dereham
- £34,000 - £46,000 a year
- Full-time
- Travel
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- English
- SQL
- Business development
- Employee assistance programme
- Flexible schedule
Quick apply
Sales Consultant - Capital Upsell
Epos Now —Norwich
- £26,500 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
Customer Experience Team Leader
Awaze —Lowestoft
- Training & development
- Guest services
- Communication skills
- Employee discount
6d
Night Female Support Worker - Sleeping Nights
Insignia Healthcare Group Limited —Norwich
- £12.71 - £14.60 an hour
- 12 hour shift
- Driving
- Paid training
- Annual leave
Quick apply
4d
Customer Implementation Consultant
Epos Now —Norwich
- £26,436 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
Specialist Neurodevelopmental Practitioner
Evolve Psychology Services —Norwich
- £30,000 - £56,000 a year
- Full-time
- Hybrid work
- Experience working with children
- Travel
- Leadership
- Annual leave
Quick apply
Principal / Senior Associate Environmental Consultant
Mott MacDonald —Norwich
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
HR Consultant
Mindset-HR Ltd —Norwich
- £17.50 an hour
- Part-time
- Recruiting
- Contracts
- Flexible schedule
Quick apply
Children's Night Support Worker
Insignia Healthcare Group Limited —Great Yarmouth
- £14.30 an hour
- 12 hour shift
- Paid training
- Annual leave
Quick apply
14d
Inside Sales Consultant - US Team
Epos Now —Norwich
- £26,000 - £31,000 a year
- Weekend availability
- Customer service
- Phone etiquette
- Communication skills
- Paid training

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Customer support Consultant

Epos Now -
Norwich

Apply Now

Job details

Full-time
£25,396 - £27,000 a year

Benefits

Free parking
Casual dress
Annual leave
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Customer interaction
Communication skills

Full job description

Pay: £25,396.00-£27,000.00 per year

Job title: Customer Support Consultant.

Location: Norwich.
Company: Epos Now.

Salary: Starting at £25396 with uncapped commission.

About the job:

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.

To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich office. The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.

What will you do?

Handle customer queries via telephone calls, email and web chat.
Achieve your targets for revenue and customer satisfaction.
Nurture meaningful customer relationships.
Accurately record all information in the CRM.
Deliver exceptional customer service!

What do you get in return?

Additional bonuses based on KPI's
Career progression opportunities - our philosophy is to promote internally.
Company bonus scheme.
Exclusive retail, restaurants and travel discounts.
Collaborative company culture with regular team building events.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.

What do you need to apply?

Be proactive - you must be driven to succeed and hit your targets! (Essential)
Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
Excellent communication skills across all mediums. (Essential)
Resilience to bounce back from unhappy customers. (Essential)
Empathy for customers and the ability to remain calm and professional. (Essential)

What would make your application stand out:

Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)

Why EposNow…
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.

We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!

What are the next steps?

Interviews for this role are starting immediately.

Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.

Ready to begin your career with us?

Apply now and submit your application online.

We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Experience:

Customer Service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Apply Now

Refine Your Search

support consultant jobs in norwich, eng

Customer support Consultant

Trainee Mortgage Advisor

Client Services Representative

Retail Sales Advisor - Norwich 24hrs Part Time

Team Member

Return to Social Work - Childrens

Graphics Assistant

Bridal Sales Consultant

IT Support Technician

Newly Qualified Social Worker (NQSW) Social Worker - Level 1 (NIPE) – Children’s Services

Client Development Manager

Sales Consultant - Capital Upsell

Customer Experience Team Leader

Night Female Support Worker - Sleeping Nights

Customer Implementation Consultant

Specialist Neurodevelopmental Practitioner

Principal / Senior Associate Environmental Consultant

HR Consultant

Children's Night Support Worker

Inside Sales Consultant - US Team

I want to receive the latest job alerts for support consultant in norwich, eng

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