Analyst 3 Work, Jobs in Nottingham, Eng (with Salaries)

First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
11d
Commercial Analyst
NHS Supply Chain —Nottingham
- £37,502 - £41,669 a year
- Hybrid work
- Patient care
- Employee assistance programme
- Life insurance
12d
I&C Billing Analyst
Yü Group —Nottingham
- £28,500 - £29,500 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Demand Forecaster
Mi Hub Ltd —Derby
- From £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Maths
- Free parking
- Health & wellbeing programme
Quick apply
4d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
12d
Payroll Testing Analyst - 12m FTC
Entain —Nottingham
- £35,000 - £50,000 a month
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- AI
- Annual leave
4d
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Plant & Equipment Financial Analyst
M Group —Nottingham
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
12d
Lead Credit Risk Analyst
NEXT —Leicester
- Up to £66,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Free parking
- Employee discount
SHE Advisor
SC Johnson Professional —Denby
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Job Evaluation Analyst
Civic Recruitment Limited —West Bridgford
- Analysis skills
- Human resources
- Organisational skills
Quick apply
11d
Integration Analyst
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Computer Science
- Customer service
- Java
14d
ICT Security Analyst
emh —Coalville
- £44,506 - £49,451 a year
- Full-time
- Hybrid work
- Azure
- Annual leave
10d
Solution Architect - Retail & Supply Chain
Boots —Nottingham
- Full-time
- In-person
- Employee assistance programme
- Employee discount
FP&A Accountant (12 month contract)
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Annual leave
6d
SHE Advisor - 6-Month Fixed Term Contract
SC Johnson Professional —Denby
- Full-time
- Communication skills
- Free parking
- Annual leave
4d
Programme Manager – Strategic Business Integration
Experian —Nottingham
- Full-time
- Hybrid work
- PMP
- Financial services
- Annual leave
Quick apply
IS Business Analyst - Distribution
Trelleborg Medical Solutions —Leicester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Data Analyst - Sustainability
Frasers Group —Shirebrook
- Full-time
- Microsoft Powerpoint
- SQL
- Communication skills
Quick apply

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First Line Analyst 3

Computacenter -
Derby

Apply Now

Job details

Full-time
11 days ago

Qualifications

Customer service
Technical support
Project management
Presentation skills
Contracts
IT
VPN

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219498 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

analyst 3 jobs in nottingham, eng

First Line Analyst 3

Commercial Analyst

I&C Billing Analyst

Demand Forecaster

Desktop Support Analyst - Derby

Payroll Testing Analyst - 12m FTC

Senior Pricing & Costing Analyst

Plant & Equipment Financial Analyst

Desktop Support Analyst

Lead Credit Risk Analyst

SHE Advisor

Job Evaluation Analyst

Integration Analyst

ICT Security Analyst

Solution Architect - Retail & Supply Chain

FP&A Accountant (12 month contract)

SHE Advisor - 6-Month Fixed Term Contract

Programme Manager – Strategic Business Integration

IS Business Analyst - Distribution

Data Analyst - Sustainability

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