Customer it support manager Work, Jobs in Nottingham, Eng (with Salaries)

IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Supervising experience
- IT
Sales Operations and Performance Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Management
- Sales
- Leadership
- Free parking
- Annual leave
Quick apply
13d
Customer and Operations Support Assistant
200 Degrees —Nottingham
- £28,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
1d
Support Analyst
Nottingham Trent University —Nottingham
- £28,608 - £32,089 a year
- Full-time
- Hybrid work
- Customer service
- University
- In-person
- Annual leave
- Employee discount
10d
Senior Administrator (Business Operations) - (Part-Time)
University of Nottingham —Nottingham
- £29,740 - £36,446 a year
- Part-time
- Hybrid work
- Administrative experience
- University
- Organisational skills
- Employee discount
7d
Nottingham Operations Delivery Manager
East Midlands Railway —Nottingham
- Management
- Leadership
- Communication skills
- Flexible schedule
6d
Padel Centre Assistant General Manager
P25 —Nottingham
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Employee stock ownership plan
Quick apply
8d
I&C Billing Analyst
Yü Group —Nottingham
- £28,500 - £29,500 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
1d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Bookshop Manager
The Children's Society —Calverton
- £25,760 a year
- Management
- Sales
- Merchandising
- Annual leave
2d
Operations Manager
Joseph Ash —Chesterfield
- £60,000 - £65,000 a year
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
Warehouse Shift Manager - Nights
Lineage Logistics —Bilsthorpe
- Up to £48,000 a year
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Free parking
- Annual leave
Quick apply
Store Manager - Nottingham
Marks & Spencer —Nottingham
- Full-time
- Employee discount
14d
Junior Data Analyst
emh —Coalville
- £32,267 - £35,852 a year
- Full-time
- Hybrid work
- SQL
- No degree
- Communication skills
- Annual leave
3d
Nottingham Trade Activation Executive
Jubel —Nottingham
- £30,000 a year
- Weekend availability
- Bar
- Public speaking
- Presentation skills
Junior Service Delivery Manager
Ericsson —Nottingham
- Computer Science
- Engineering
- English
Service Support Manager
Mitie —Nottingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate
Capital One —Nottingham
- Full-time
- Hybrid work
- Management
- Analysis skills
- Contracts
18h
Data Enablement Manager
Capital One —Nottingham
- Full-time
- AWS
- Continuous improvement
- Mentoring
- Annual leave
18h

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customer it support manager jobs near nottingham, eng

IT Support Manager

Propel Holdings UK Limited
Nottingham

Apply Now

Job details

Permanent

Benefits

Company pension

Qualifications

Jira
Procurement
Salesforce
Information security
Supervising experience
IT support
IT
Leadership
Communication skills

Full job description

About Us:

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers.

Join us as we change the way employees, customers and shareholders succeed together.

The Role:

Managing and triaging IT support tickets in JIRA, ensuring SLAs are met and users are kept in the loop including identifying recurring issues, improving SLAs, and reducing repeat incidents through better processes or tooling
Line managing one IT Support team member. Day-to-day oversight, 1:1s, and helping them develop
Procuring hardware and software assets, including vendor liaison and purchase approvals
Maintaining accurate asset records in SnipeIT, covering the full lifecycle from provisioning to decommission
Handling routine Salesforce admin tasks including; user management, password resets, permission assignments, and similar
Supporting onboarding and offboarding processes for joiners, movers, and leavers
Maintaining IT documentation and keeping SOPs up to date
Assisting with access reviews and contributing to audit evidence collection where required
Escalating complex infrastructure, security incidents, or platform issues to the wider Technology/Security team as appropriate
Acting as the primary point of contact for IT support matters for the UK business, providing clear updates and setting expectations with stakeholders
Participating in incident response outside core hours on an exception basis where required
Producing basic support metrics (ticket volumes, SLA performance, common issue trends) for Technology leadership.

Desirable:

Proven experience in an IT support or operations role, ideally with some team lead or supervisory experience
Comfortable working a ticketing system — JIRA experience preferred
Familiarity with asset management tools and procurement processes
Basic Salesforce admin exposure (user management level, no dev required)
Organised, methodical, and good at juggling priorities without dropping the ball
Strong communicator
A good understanding of IT security fundamentals and a security-first mindset in day-to-day work
Comfortable operating within a compliance-heavy environment (ISO 27001, Cyber Essentials Plus, PCI DSS, and SOC 2). You'll be expected to support audit evidence collection and adhere to our policies
Awareness of data protection obligations under UK GDPR, particularly around handling personal data as part of support requests and asset management
Experience following change control processes and escalating appropriately

Benefits to Joining Propel

Competitive salary
Pension
25 days holidays, increasing by 1 day per year (up to 30)
Growth and opportunity – we pride ourselves on promoting from within
Incredible company culture
A culture that values innovation, collaboration and continuous improvement.

Our Culture:

Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth.

Equality, Diversity & Inclusion:

Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful.

Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.

Experience

Preferred

5 year(s): Asset Management
1 year(s): Cloudflare
1 year(s): Salesforce
5 year(s): JIRA
5 year(s): Microsoft 365

Apply Now

Refine Your Search

customer it support manager jobs in nottingham, eng

IT Support Manager

Sales Operations and Performance Manager

Customer and Operations Support Assistant

Support Analyst

Senior Administrator (Business Operations) - (Part-Time)

Nottingham Operations Delivery Manager

Padel Centre Assistant General Manager

I&C Billing Analyst

Service Desk Team Manager

Area Manager, Customer Fulfillment

Bookshop Manager

Operations Manager

Warehouse Shift Manager - Nights

Store Manager - Nottingham

Junior Data Analyst

Nottingham Trade Activation Executive

Junior Service Delivery Manager

Service Support Manager

Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate

Data Enablement Manager

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