Head of customer insight Work, Jobs in Nottingham, Eng (with Salaries)

Head of Customer Insight
Dunelm —Leicester
- Communication skills
- Analytics
8d
Head of Operational Excellence
Brightwell —Chesterfield
- Data analysis skills
- Analysis skills
- Continuous improvement
13d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
6d
Senior Business Development Manager
John Pye & Sons —Nottingham
- Full-time
- Sales
- Business development
- Team management
- Free parking
- Annual leave
Quick apply
1d
Head of Finance & Commercial Excellence
Coloplast —Nottingham
- Continuous improvement
- Leadership
Head of Finance (Audiology)
Specsavers —Nottingham
- Up to £95,000 a year
- Full-time
- Remote
- Travel
- In-person
- Leadership
6d
Client Director - New Business
BFY Group —Nottingham
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
Quick apply
4d
Head of AI Solutions
Lithia UK —Nottingham
- In-person
- AI
- Communication skills
- Annual leave
- Employee discount
Quick apply
Group Customer Resolution and Information Rights Manager
Lithia UK —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Senior Director, Market Strategy and Development
Thermo Fisher Scientific —Loughborough
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
3h
Finance Manager
Boots —Nottingham
- Full-time
- Employee assistance programme
- Employee discount
CRM Assistant - EU
Frasers Group —Shirebrook
- Full-time
- CRM software
- Spanish
- Communication skills
Quick apply
Head Of Finance - General Merchandise
Boots —Nottingham
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
7d
Head of UK Card Accounting (Senior Manager)
Capital One UK —Nottingham
- Full-time
- Hybrid work
- In-person
- Training & development
- Annual leave
12d
Operations Manager
HM Courts & Tribunal Service —Leicester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
11d
Internal Fulfilment Lead
Vaillant Group U.K. Ltd —Belper
- Full-time
- Continuous improvement
- No degree
- Training & development
Sustainability Analyst
Frasers Group —Shirebrook
- Full-time
- Communication skills
Quick apply
Technical Manager
Hovis Bakery —Nottingham
- Continuous improvement
- Team management
- Quality control
Commercial Manager
Sentinel Fleet Managment —South Normanton
- Monday to Friday
- CRM software
- Data analysis skills
- Analysis skills
Senior Data Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
13d

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head of customer insight jobs near nottingham, eng

Head of Customer Insight

Dunelm -
Leicester

Apply Now

Job details

Permanent
8 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Customer segmentation
Market research
Audience segmentation
Multidisciplinary collaboration
Kafka
Market analysis and research experience
Communication skills
Analytics

Full job description

Overview

People love Dunelm. That statement is true for the millions of Customers, the ‘savvy home lovers’ who love the broad range of quality, value for money homewares products, the unique in-store and online experience, and Dunelm’s distinctive local feel. It is also true for the 12,000 Colleagues who benefit from an ambitious, entrepreneurial, family-oriented culture and challenger-brand mentality which combine to create an environment that is conducive to making things happen fast. And it’s also true for Investors who have seen strong and consistent returns to date and are excited by the leadership team’s calibre and vision, and the strength of Dunelm’s multi-channel offering.

Role Overview

We are looking for a Head of Customer Insight to lead the new Customer Insight function for a £2bn omnichannel retail business. Working closely with the Chief Customer Officer, and part of the Customer Leadership Team, this role will be responsible for helping the organisation better understand customer and market behaviour to support decision making. The Head of Customer Insight will lead a team of customer analysts and customer research professionals, combining quantitative and qualitative insight to identify customer needs, emerging trends, growth opportunities and risks. The role will act as the voice of the customer across the organisation, ensuring that customer understanding is embedded into strategy, proposition development, marketing, trading and customer experience decisions.

What you'll be doing

Define the Customer Insight Strategy

Define and lead the Customer Insight strategy, aligned to business priorities and customer goals
Establish the role of customer, market and behavioural insight in supporting strategic decision making
Identify the key customer, market and category questions the organisation needs to answer
Balance internal capability, external agencies and syndicated data sources to deliver actionable insight

Lead Customer Insight Programmes

Oversee research programmes across customer, brand, proposition, experience and market insight
Lead development of customer segmentation, needs-based insight and behavioural understanding
Ensure insight is translated into clear strategic recommendations and actions
Deliver insight that supports key decisions across customer, digital, marketing, commercial and stores

Lead and Develop the Customer Insight Team

Lead, coach and develop a team of customer analysts and research professionals
Build capability across customer analytics, research methodologies, storytelling and strategic thinking
Set high standards for insight quality, rigour and commercial relevance
Create a collaborative, curious and customer-obsessed team culture

Partner with Senior Stakeholders

Work closely with the Chief Customer Officer and senior leadership teams to shape strategic decisions
Act as a senior voice of the customer across the organisation
Influence decisions using evidence, insight and customer understanding
Ensure customer insight is embedded into planning, proposition development and business strategy

Combine Analytics, Research and External Insight

Bring together behavioural data, market research and external trends into a coherent view of the customer
Work closely with analytics, BI and data science teams to connect behavioural and attitudinal insight
Leverage external research agencies, panels and syndicated providers where appropriate

Improve Customer Insight Ways of Working

Establish best practice for insight governance, prioritisation and delivery
Improve how insight is shared, socialised and embedded across the business
Develop consistent approaches to customer segmentation, insight frameworks and reporting
Support greater data literacy and customer-obsessed thinking across the organisation

What we'll look for in you

Essential Skills

Significant experience leading customer insight teams within retail, ecommerce or another customer-focused business
Strong understanding of qualitative and quantitative research methodologies
Proven experience translating customer insight into strategic and commercial decisions
Strong stakeholder management and influencing skills, including experience working with senior executives
Strong commercial understanding and customer-centric mindset
Experience working with customer analytics, segmentation and market insight
Excellent communication and storytelling skills

Desirable Skills

Experience working with syndicated data and insight providers such as GfK and Kantar
Experience integrating behavioural analytics and research insight
Experience in proposition development, customer strategy or brand insight
Experience managing external agencies and research partners

Key Behaviours

Deeply customer and consumer focused
Strategic and commercially minded
Curious and insight-led
Strong communicator and storyteller
Collaborative and influential across functions
Comfortable challenging assumptions with evidence
Passionate about helping the organisation better understand its customers

Apply Now

Refine Your Search

head of customer insight jobs in nottingham, eng

Head of Customer Insight

Head of Operational Excellence

General Manager

Senior Business Development Manager

Head of Finance & Commercial Excellence

Head of Finance (Audiology)

Client Director - New Business

Head of AI Solutions

Group Customer Resolution and Information Rights Manager

Senior Director, Market Strategy and Development

Finance Manager

CRM Assistant - EU

Head Of Finance - General Merchandise

Head of UK Card Accounting (Senior Manager)

Operations Manager

Internal Fulfilment Lead

Sustainability Analyst

Technical Manager

Commercial Manager

Senior Data Analyst

I want to receive the latest job alerts for head of customer insight in nottingham, eng

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