Lead service delivery account manager Work, Jobs in Nottingham, Eng (with Salaries)

Service Delivery Manager
Mitel —Nottingham
- Full-time
- Customer service
- Presentation skills
- Continuous improvement
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Sales Account Manager IT / Network Infrastructure
Connecture Ltd —Nottingham
- £50,000 - £100,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Work from home
Quick apply
1d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
Operations Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Continuous improvement
- Team management
- Training & development
- Employee discount
- Referral programme
Growth Enablement Manager
BFY Group —Nottingham
- Up to £100,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
Quick apply
14d
Senior Information Manager
Gleeds —Nottingham
- Business development
- Team management
- Mentoring
- Employee assistance programme
Business Case Lead / Business Case Manager - Defence
Turner & Townsend —Nottingham
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
13d
Senior Clerk of Works
Gateley —Nottingham
- Computer literacy
- Business development
- Project management
- Flexible schedule
Operations Manager
Big City Print Ltd —Nottingham
- £33,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Quick apply
14d
Senior Account Manager - Derby
Everything Tech Group —Derby
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Annual leave
Quick apply
6d
Go to Market Manager
BFY Group —Nottingham
- Up to £130,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- AI
Quick apply
14d
Merchandiser
EJ Orr Limited —Nottingham
- Full-time
- Merchandising
- Continuous improvement
- Data entry
Executive Document Controller
Gleeds —Nottingham
- SharePoint
- Employee assistance programme
Business Development Manager
Pentagon Motor Group —Ilkeston
- Microsoft Outlook
- Word processing
- Computer literacy
Quick apply
Product Manager
Experian —Nottingham
- Full-time
- Hybrid work
- Machine learning
- Annual leave
Quick apply
Facilities Account Manager
Compass Group UK —Leicester
- £45,000 - £50,000 a year
- Continuous improvement
- Team management
- Budgeting
Finance Manager
Boots —Nottingham
- Full-time
- Employee assistance programme
- Employee discount
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
13h
Quality Manager
University of Derby —Kedleston
- £50,832 - £73,071 a year
- Part-time
- Writing skills
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
5d

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lead service delivery account manager jobs near nottingham, eng

Service Delivery Manager

Mitel -
Nottingham

Apply Now

Job details

Full-time

Qualifications

Contract management
Stakeholder collaboration
Avaya
Customer service
Stakeholder liaison
VoIP
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Contract renewal support
Customer relationship management
Overseeing budgeting and forecasting
Organisational skills
Relationship management
Telecommunication
Major incident coordination
Management reporting
Ongoing financial performance monitoring
Customer interaction
Multidisciplinary collaboration
Communication skills
Analytics

Full job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Overview:

We are seeking an experienced and customer-focused Senior Service Delivery Manager to join our UK Service Delivery Management team. This is a key customer-facing role responsible for managing the delivery of complex voice and UC managed services to enterprise customers.

The successful candidate will bring a minimum of 10 years' Service Delivery Management experience, with a deep understanding of voice and Unified Communications environments, managed service operations, service governance, and customer relationship management. You will act as the primary service advocate for assigned customers, ensuring exceptional service performance, continuous improvement, and long-term customer satisfaction.

Responsibilities:

Serve as the senior point of contact for customers regarding service delivery, operational performance, and service improvement initiatives.
Manage the end-to-end delivery of Unified Communications and voice managed services, ensuring contractual commitments and service level agreements are consistently achieved.
Lead regular service reviews, governance meetings, and executive business reviews with customer stakeholders.
Analyse service performance data, identify trends, and implement proactive improvement plans.
Coordinate cross-functional teams including Operations, Engineering, Project Management, Finance, and third-party suppliers.
Drive major incident management activities and provide executive-level communications during service-impacting events.
Manage customer escalations through to successful resolution while maintaining strong stakeholder confidence.
Develop and maintain service improvement plans, risk registers, and customer success strategies.
Ensure accurate reporting of KPIs, SLAs, customer satisfaction metrics, and service performance indicators.
Support contract renewals, service expansion opportunities, and account growth initiatives in partnership with Sales and Customer Success teams.
Contribute to operational excellence initiatives, service transformation programmes, and best practice development.
Partner with the Account Director to manage the financial performance of assigned customer accounts, including reviewing contract profitability, monitoring service delivery costs, identifying margin improvement opportunities, and supporting revenue growth initiatives while maintaining high levels of customer satisfaction.

Requirements:

Minimum 10 years' experience in a Service Delivery Manager role.
Significant experience delivering managed services within voice and Unified Communications environments.
Strong understanding of enterprise telephony technologies, including SIP, VoIP, contact centre solutions, and UC platforms.
Proven experience managing large enterprise customers and complex service contracts.
Demonstrated success in customer relationship management at both operational and executive levels.
Experience leading service governance and presenting to senior stakeholders.
Strong commercial awareness with an understanding of managed service contracts and service credits.
Experience managing service escalations, major incidents, and continual service improvement programmes.
Excellent analytical, organisational, and communication skills.
Experience working closely with Account Directors, Sales teams, and Finance departments to support the commercial management of managed service contracts, including profitability reviews, budgeting, forecasting, and margin improvement activities.

Qualifications:

IL4 Foundation, Practitioner, or higher certification.
Experience with platforms such as Mitel, Microsoft Teams Voice, Cisco, Avaya, Zoom Phone, or other enterprise UC solutions.
Knowledge of contact centre technologies and cloud-based communications services.
SC clearance would be advantageous.

Personal Attributes:

Customer-centric with a strong sense of ownership and accountability.
Confident communicator capable of engaging at all levels of an organisation.
Calm and effective under pressure, particularly during critical incidents.
Strong collaborator with the ability to influence cross-functional teams.
Proactive, commercially aware, and focused on delivering measurable customer outcomes.

What success looks like:

High customer satisfaction and retention levels.
Consistent achievement of contractual service targets.
Delivery of service excellence while supporting agreed margin and financial performance targets.
Effective management of customer relationships and service governance.
Delivery of meaningful service improvements and operational efficiencies that contribute to improved commercial outcomes for both the customer and the business.
Trusted advisor status with key customer stakeholders.
Strong collaboration with the Account Director to achieve customer retention, revenue growth, and contract profitability objectives.

If you are an experienced Service Delivery professional with a passion for Unified Communications, managed services, and customer success, we would welcome your application.

#LI-SS3

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Apply Now

Refine Your Search

lead service delivery account manager jobs in nottingham, eng

Service Delivery Manager

Manager Service Delivery & Transport

Sales Account Manager IT / Network Infrastructure

Account Manager

Operations Manager

Growth Enablement Manager

Senior Information Manager

Business Case Lead / Business Case Manager - Defence

Senior Clerk of Works

Operations Manager

Senior Account Manager - Derby

Go to Market Manager

Merchandiser

Executive Document Controller

Business Development Manager

Product Manager

Facilities Account Manager

Finance Manager

Customer Success Manager

Quality Manager

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