Property management assistant Work, Jobs in Nottingham, Eng (with Salaries)

Administration Assistant
Elevate Properties —Melbourne
- From £550 a week
- Part-time
- Hybrid work
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Work from home
Quick apply
9d
Property Assistant
Uxbridge Estate Agents —Grantham
- £250 - £700 a month
- Administrative experience
- Organisational skills
- In-person
Quick apply
Maintenance Assistant
Student Castle —Leicester
- Up to £26,256 a year
- Full-time
- Maintenance
- Programmable logic controllers
- In-person
Quick apply
12d

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Personal Assistant
Transitions Housing Solutions CIC —Nottingham
Driving licence and own vehicle. Handle emails, correspondence, calls, and follow-up actions efficiently. Candidates must _*already *_hold unrestricted right to…
£27,000 - £30,000 a year
Quick apply
6d
Architectural Assistant
PLG Consultants —Leicester
Architectural Design: 3 years (required). A practical problem-solving approach. Strong design ability coupled with an eye for detail.
£27,500 - £30,000 a year
Quick apply
1d

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Administration Assistant

Elevate Properties -
Melbourne

Quick apply

Job details

Part-time | Full-time
From £550 a week
9 days ago

Benefits

Free parking
Casual dress
Work from home
Company events

Qualifications

Hospitality
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

Job Description: Short-Term Rental Client & Guest Relationship CoordinatorPosition Summary

We are seeking a friendly, professional, and organised Short-Term Rental Client & Guest Relationship Coordinator to help maintain excellent relationships with both property owners and guests. The role focuses on proactive communication, ensuring clients are informed about their property's performance and guests receive outstanding customer service throughout their stay.

Key ResponsibilitiesClient Communication

Conduct scheduled weekly phone calls with property owners.
Provide updates on property performance, bookings, guest feedback, and any maintenance issues.
Answer client questions and address concerns promptly.
Build and maintain strong, professional relationships with clients.
Record notes and follow up on agreed actions.

Guest Communication

Contact guests before or during their stay to ensure everything is meeting expectations.
Make courtesy calls to check guest satisfaction and resolve any issues quickly.
Follow up after check-out to gather feedback and encourage positive reviews.
Escalate maintenance or service concerns to the appropriate team when required.

Administration

Maintain accurate records of all client and guest communications.
Update CRM or property management systems with call notes and feedback.
Coordinate with operations, housekeeping, and maintenance teams to ensure timely issue resolution.
Assist with general administrative tasks related to property management.

Skills & Experience

Excellent verbal communication and interpersonal skills.
Friendly, confident, and professional telephone manner.
Strong organisational and time management skills.
Ability to build rapport with clients and guests.
Good problem-solving abilities.
Comfortable using property management software, CRM systems, and Microsoft Office or Google Workspace.
Previous experience in hospitality, customer service, property management, or sales is desirable but not essential.

Personal Attributes

Positive and customer-focused attitude.
Reliable and self-motivated.
Attention to detail.
Empathetic and patient when handling guest concerns.
Able to work independently and manage multiple conversations throughout the day.

Key Performance Indicators (KPIs)

Complete all scheduled weekly client calls.
Achieve high guest satisfaction scores.
Respond promptly to guest and client concerns.
Maintain accurate communication records.
Support positive online reviews through proactive guest engagement.

Employment Type

Part-time or Full-time (depending on business requirements)
Remote or office-based (as applicable)

Reporting To

Property Manager / Operations Manager

Pay: From £550.00 per week

Benefits:

Casual dress
Company events
Free parking
Work from home

Work Location: Hybrid remote in Melbourne DE73

Quick apply

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