Accessibility consultant Work, Jobs in Nottingham, Ntt (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Senior Support Consultant
NECSWS —Nottingham
- £30,000 - £35,000 a month
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
Quick apply
15h
Associate Director, FM Consultancy - Nottingham
Gleeds —Nottingham
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
7d
Platform Delivery Specialist
PIB Group Services Ltd. —Derby
- Hybrid work
- Communication skills
Quick apply
Business systems analyst
TESTQ Technologies —Leicester
- £33,400 - £45,000 a year
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
Quick apply
Consultant - CDM
PickEverard —Leicester
- Mentoring
- Annual leave
- Employee assistance programme
Project Manager
PickEverard —Nottingham
- Presentation skills
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Associate Ecologist
PickEverard —Leicester
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Salesforce Solutions Architect
Cooper Parry —Derby
- Full-time
- Salesforce
Clinical Vascular Scientist / Advanced Clinical Physiologist
University Hospitals of Derby and Burton NHS Foundation Trust —Derby
- £49,387 - £56,515 a year
- Weekend availability
- Teaching
- Employee assistance programme
10d
Oncology Clinical Nurse Specialist
University Hospitals of Derby and Burton NHS Foundation Trust —Derby
- £49,387 - £56,515 a year
- Full-time
- Patient care
- Employee assistance programme
7d
Clinical Nurse Specialist -Plastics
University Hospitals of Derby and Burton NHS Foundation Trust —Derby
- £39,959 - £56,515 a year
- Full-time
- Patient care
- Training & development
- Communication skills
- Employee assistance programme
10d
Rheumatology Clinical Nurse Specialist
University Hospitals of Derby and Burton NHS Foundation Trust —Derby
- £39,959 - £48,117 a year
- Full-time
- Patient care
- Mentoring
- Employee assistance programme
13d
Senior Building Services Engineer (Electrical)
PickEverard —Leicester
- Engineering
- Mentoring
- Electrical Engineering
- Annual leave
- Employee assistance programme
Electrical & ETCS Systems Engineer
Porterbrook —Derby
- Full-time
- Hybrid work
- Schematics
- Computer literacy
- Engineering
- Free parking
- Annual leave
Quick apply

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Senior Support Consultant
NECSWS —Nottingham
The role combines advanced technical support expertise with leadership responsibilities, including mentoring colleagues, leading major incident investigations,…
£30,000 - £35,000 a month
Quick apply
15h
Responsible Individual (Consultant)
Delphi Care Solutions —Nottingham
Significant senior leadership experience in children’s residential care. Overall experiences and progress of children. Job Type: Contract basis (Project-based).
Quick apply

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
3 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

accessibility consultant jobs in nottingham, ntt

Subject Matter Expert (SME)

Senior Support Consultant

Associate Director, FM Consultancy - Nottingham

Platform Delivery Specialist

Business systems analyst

Consultant - CDM

Project Manager

Associate Ecologist

Salesforce Solutions Architect

Clinical Vascular Scientist / Advanced Clinical Physiologist

Oncology Clinical Nurse Specialist

Clinical Nurse Specialist -Plastics

Rheumatology Clinical Nurse Specialist

Senior Building Services Engineer (Electrical)

Electrical & ETCS Systems Engineer

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