Handler Work, Jobs in Nottingham, Ntt (with Salaries)

Complaints Handler
Evolution Funding —Chesterfield
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Writing skills
- Databases
- Conflict management
- Health & wellbeing programme
- Work from home
Quick apply
Consumer Support Case Handler - Initial 6 Month FTC
The CDA Group Ltd —Nottingham
- £24,785.69 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
- Gym membership
Quick apply
1d
Patient Services Advisor - Call Handler
Aspiro Healthcare —Derby
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Sick pay
Quick apply
13d
Regulatory Complaint Handler
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Communication skills
- Banking
- Free parking
- Employee discount
Contact Handler
Leicestershire Police —Leicester
- £27,204 - £30,333 a year
- Full-time
Day Operator (inc Mobile Plant duties) - Energy Recovery Facility, Leicestershire
Encyclis —Shepshed
- Full-time
- Computer literacy
- No experience needed
- Data entry
3d
Subsidence- Customer Experience Advisor
Crawford & Company Adjusters (UK) Ltd —Nottingham
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
General Purposes Security Dog Handler
MEC Security Limited —Nottingham
- £13.50 - £14.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
Major and Complex Loss Handler - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Annual leave
Material Handler
APPH LTD —Nottingham
- Computer literacy
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Quick apply
2d
Credit Hire Advisor
Hastings Direct —Leicester
- From £28,800 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
14d
Subsidence Claims Handler
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Motor Claims Desktop Engineer
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Security Dog Handler
NVC Security —Derby
- £14 - £17 an hour
- Weekend availability
- Customer service
- English
- Communication skills
Quick apply
Technical Home Claims Handler
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Annual leave
Dog Trainer
Autism Assistance Dogs Charity —Nottingham
- £50 an hour
- Travel
- In-person
- Communication skills
Quick apply
10h
Transferee Police Constable Dog Handler
Nottinghamshire Police —Arnold
- £32,256 - £52,014 a year
- Weekend availability
- Computer literacy
- First Aid Certification
- Computer skills
Home Claims Handler
Hastings Direct —Leicester
- From £26,550 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
9d
Contact Centre call Handler
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
13d
Field Service Engineer
Ward —Ilkeston
- £15 - £18 an hour
- Full-time
- Computer literacy
- Maintenance
- Travel
- Free parking
- Store discount

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Complaints Handler

Evolution Funding -
Chesterfield

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Life insurance
On-site parking

Qualifications

Financial Conduct Authority guidelines
Customer service call handling
Client engagement
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Database management
Conflict management
Organisational skills
Customer interaction
Communication skills

Full job description

Location: Chesterfield, Thompson Close

Working hours: 40hrs Mon - Fri 8.30am - 5pm

About us

Evolution Funding is the UK’s market-leading provider of motor finance and technology solutions. Established over 20 years ago, our scope and capabilities go far beyond that of a traditional finance broker, with our award-winning technology placing us at the forefront of digital finance journeys, powering brilliant customer experiences across the breadth of the automotive finance industry.

The Team

The Resolutions team are a high performing team with a really friendly and supportive culture and act as intermediaries between funders and lenders through the complaints resolution process.

Communicating daily with representatives at all levels from the industries main funders and dealerships, the role of the complaint handler role is to investigate and establish the facts surrounding a complaint made by a customer who has taken out automotive finance. The complaints handler will do this through establishing relationships with external stakeholders via telephone, quickly building trust and conducting fact finds and investigations while accurately administering a variety of systems and databases.

Key Responsibilities

Investigate complaints in line with regulatory procedures.
Communicate and influence effectively with lenders, dealerships, and customers.
Accurately record complaints onto the Complaints Management System (CMS).
Management of complaints in a timely and compliant manner, in line with SLAs.
Work to ensure that the highest level of service is consistently delivered to our customers.
Effectively manage workload to maximise productivity.
Liaise with all internal and external departments.
Identify and implement process improvements to enhance the overall complaint handling procedure.
Adhere to numerous legislation and regulations including Consumer Rights Act 2015, TCF, GDPR, Information Commissioner’s Office (ICO) and Financial Conduct Authority (FCA) guidelines.

Personal qualities you will need in order to apply

Proactive and able to use your own initiative
Able to work autonomously as well as part of a wider team
Natural inquisitiveness and problem-solving skills
High level of attention to detail
Confident & resilient with excellent communication skills

Technical skills and experience you will need

Excellent understanding/knowledge of the Consumer Rights Act and FOS.
Able to quickly build rapport & professional relationships at all levels of a business.
Complaints background is highly desirable.
Ability to compose emails and letters in a professional format.
Confidence in handling telephone calls with a range of stake holders.
Gather relevant information to assess the validity and complexity of each complaint.
Communicate with customers both verbally and in writing to obtain additional details and provide updates on the complaint status.

Skills

Strong problem-solving skills with the ability to make fair judgements and mediate between parties.
Attention to detail and the ability to work efficiently in a fast-paced, deadline driven environment.
Excellent communication skills, both written and verbal with the ability to empathise and maintain professionalism when dealing with customers.
Good organisational skills and ability to prioritise workload.
Ability to manage a large volume of cases with strict timeframes.
Good knowledge of Microsoft Office is desirable.

Experience

Previous experience as a Complaint Handler is highly desirable.
In depth knowledge of the FCA regulations, Consumer Rights Act 2015, TCF, GDPR and Information Commissioner’s Office (ICO).
Experience of the motor trade or brokerage desired, though not essential

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
On-site parking
Work from home

Application question(s):

Will you now or in the future require sponsorship for the role that you have applied to?
Have you previously worked as a complaints handler?
Have you worked in an FCA regulated company previously?
Have you worked in the Automotive Finance industry previously?

Work Location: Hybrid remote in Chesterfield S41 9AZ

Quick apply

Refine Your Search

handler jobs in nottingham, ntt

Complaints Handler

Consumer Support Case Handler - Initial 6 Month FTC

Patient Services Advisor - Call Handler

Regulatory Complaint Handler

Contact Handler

Day Operator (inc Mobile Plant duties) - Energy Recovery Facility, Leicestershire

Subsidence- Customer Experience Advisor

General Purposes Security Dog Handler

Major and Complex Loss Handler - Home Claims

Material Handler

Credit Hire Advisor

Subsidence Claims Handler

Motor Claims Desktop Engineer

Security Dog Handler

Technical Home Claims Handler

Dog Trainer

Transferee Police Constable Dog Handler

Home Claims Handler

Contact Centre call Handler

Field Service Engineer

I want to receive the latest job alerts for handler in nottingham, ntt

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