Line lead Work, Jobs in Nottingham, Ntt (with Salaries)

Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
4d
Early Years Educator
Safe Haven Day Nursery —Alfreton
- £12.21 an hour
- Part-time
- Childcare
- English
- Experience working with children
Quick apply
1h
ER Advisor
Ward Recycling —Ilkeston
- From £35,000 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
14d
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- CRM software
- ERP systems
- IT
- Annual leave
- Work from home
Quick apply
Quality Assurance
Hunts Bakery —Nottingham
- £15,600 - £39,000 a year
- Part-time
- Analysis skills
- Bachelor's degree
- In-person
- Annual leave
Quick apply
12d
Servicing Account Handler
County Insurance Services Ltd —Melton Mowbray
- £35,000 - £39,000 a year
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
11d
Nottinghamshire
M Group —Nottingham
- AutoCAD
- Microsoft Office
- SharePoint
- Annual leave
- Employee assistance programme
Head of Training
Blue Mountain Homes Ltd —Belper
- £43,000 - £45,000 a year
- Full-time
- Childcare
- Travel
- In-person
Quick apply
3d
Front Line Manager
Long Clawson Dairy Ltd —Long Clawson
- £36,000 - £36,500 a year
- Full-time
- Microsoft Excel
- Management
- IT
Quick apply
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Retail Deputy Manager
The Works —Nottingham
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Senior Land and Partnerships Manager
Keepmoat Homes —Nottingham
- Full-time
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Head of Scenic Fabrication
On Event Production Co. —Castle Donington
- Full-time
- Management
- ERP systems
- Project management
Quick apply
Dispatch Team Leader
Posh Nosh —Ilkeston
- £30,000 - £35,000 a year
- Overtime
- Microsoft Excel
- Supervising experience
- Organisational skills
Quick apply
4d
Plant & Equipment Office Coordinator
M Group —Nottingham
- Office experience
- Annual leave
- Employee assistance programme
7d
HMP Nottingham - Support Services Administration
Ministry of Justice —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
12d
Skills Coach for Digital Programmes including data and AI
The Apprenticeship College —Newark-on-Trent
- From £40,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Plumbing
- Free parking
- Flexitime
Quick apply
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Customer Enquiry (TEAM LEADER)
NEBOSH —Leicester
- £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
10d
Community Payback Supervisor - Minimum Hours Contract (Nottingham)
HM Prison & Probation Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount

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Service Desk Operations Manager

Computacenter -
Derby

Apply Now

Job details

4 days ago

Qualifications

Customer service
Microsoft Office
IT support
Organisational skills
Customer support
Leadership
Communication skills
Help desk

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219499 | Contract type: Standard | Business Unit: Service Desk

Life on the team

We are looking for a people-focused Team Leader / Operations Manager to lead a Service Desk team supporting one of Computacenter's key customer accounts in Derby.

You will be responsible for leading a team of Service Desk Analysts delivering first-line support and service requests while maintaining high levels of customer satisfaction and team engagement. This is a fantastic opportunity for an experienced Service Desk Team Leader or Service Desk Manager who enjoys developing people, building strong customer relationships and driving service excellence.

As part of Computacenter's customer-facing delivery organisation, you will play a key role in ensuring operational performance, service quality and employee engagement while working closely with customer stakeholders and internal delivery teams.

What you'll do

Lead and develop a team of Service Desk Analysts delivering first-line support services
Produce and analyse management reports to identify trends and drive continuous improvement
Resolve customer escalations in a timely manner, minimising business disruption
Plan and distribute workload to ensure service levels and business objectives are achieved
Build and maintain strong relationships with customer stakeholders and internal teams
Conduct performance reviews, coaching sessions and regular one-to-one meetings
Support employee development, succession planning and skills growth across the team
Manage resource requirements, retention and attrition within the service
Ensure knowledge management processes are maintained and service quality standards are met
Promote a positive team culture and act as a role model for colleagues
Maintain governance of service workflows, queues and operational processes
Manage operational delivery in line with Computacenter policies and customer expectations

What you'll need

Previous experience leading teams within a Service Desk, Help Desk or IT Support environment
Experience working within a managed service provider or customer support environment
Strong people leadership skills with a proven ability to motivate, coach and develop teams
Excellent customer service and stakeholder management skills
Strong communication skills, both written and verbal
Experience managing customer escalations and driving service improvements
Ability to analyse data, produce reports and make informed operational decisions
Strong organisational and workload prioritisation skills
Good knowledge of Microsoft Office applications
Experience working with service management tools and business systems
A collaborative and supportive leadership style
Ability to build strong working relationships across technical and business teams

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

line lead jobs in nottingham, ntt

Service Desk Operations Manager

Early Years Educator

ER Advisor

Business Development Representative

Quality Assurance

Servicing Account Handler

Nottinghamshire

Head of Training

Front Line Manager

General Manager

Retail Deputy Manager

Senior Land and Partnerships Manager

Head of Scenic Fabrication

Dispatch Team Leader

Plant & Equipment Office Coordinator

HMP Nottingham - Support Services Administration

Skills Coach for Digital Programmes including data and AI

Senior Operational Leader - Ilkeston

Customer Enquiry (TEAM LEADER)

Community Payback Supervisor - Minimum Hours Contract (Nottingham)

I want to receive the latest job alerts for line lead in nottingham, ntt

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