Control officer Work, Jobs in Ockendon, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Loss Prevention Officer
NEXT —South Ockendon
- £13.13 an hour
- 12 hour shift
- Conflict management
- Free parking
- Employee discount
Inventory and Stores Control Officer
KIMS Hospital —Maidstone
- £24,784.50 - £26,000.00 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
- Free parking
Quality Control Officer
Vitabiotics —London
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- No degree
- Free parking
- Annual leave
Quick apply
Public Protection Officer
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Full-time
- Hybrid work
- Communication skills
Technical Support Officer (Building Control)
Civic Recruitment Limited —Maldon
- £23.05 an hour
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Continuous improvement
Quick apply
Investigations Officer
Department for Energy Security & Net Zero —London
- £43,765 - £53,220 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
8d
Collection & Delivery Driver
Metropolitan Police —Belvedere
- £30,063 - £33,072 a year
- Full-time
- Customer service
- English
- Travel
Lifestyle and Wellbeing Coordinator
Bupa —Springfield
- £12.75 - £13.75 an hour
- Part-time
- Budgeting
- Employee discount
- Gym membership
Quick apply
Area Relief Officer
OCS Group —Maidstone
- £13.53 an hour
- Overtime
- Customer service
- Communication skills
Quick apply
Inspections Officer
Hackney Borough Council —Hackney
- £37,509 - £38,637 a year
- Full-time
- Organisational skills
- Communication skills
Security Services Officer
Medirest —Dartford
- £13.17 an hour
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Referral programme
9d
E+ Grant Manager
British Council —London
- Full-time
- Hybrid work
- English
- Team management
- No degree
Finance Officer - Remote
Royal Association for Deaf people —London
- £24,747 a year
- Weekend availability
- Remote
- Analysis skills
- Organisational skills
- Analytics
Railway Enforcement Officer Opportunities
Southeastern Railway —Tonbridge
- £33,823 - £41,583 a year
- Weekend availability
- Conflict management
- Communication skills
- Annual leave
Quick apply
Radio Control Room Operator
APCOA PARKING (UK) LTD —London
- £15.17 an hour
- Customer service
- Communication skills
Quick apply
Technical Officer
Chelmsford City Council —Chelmsford
- £37,455 - £40,770 a year
- Full-time
4d
Logistics Officer
Ward Security —London
- £15 an hour
- Full-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Personal Assistant
Department for Energy Security & Net Zero —London
- £34,835 - £35,710 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Presentation skills
- Annual leave
- Employee discount
10d
Health & Safety Compliance Officer - the Liberty Shopping Centre
Savills Management Resources —Romford
- £35,000 - £38,000 a year
- Full-time
- Writing skills
- Organisational skills
- Computer skills

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

control officer jobs in ockendon, ess

Contact Centre Officer (Headquarters, Chelmsford)

Loss Prevention Officer

Inventory and Stores Control Officer

Quality Control Officer

Public Protection Officer

Technical Support Officer (Building Control)

Investigations Officer

Collection & Delivery Driver

Lifestyle and Wellbeing Coordinator

Area Relief Officer

Inspections Officer

Security Services Officer

E+ Grant Manager

Finance Officer - Remote

Railway Enforcement Officer Opportunities

Radio Control Room Operator

Technical Officer

Logistics Officer

Personal Assistant

Health & Safety Compliance Officer - the Liberty Shopping Centre

I want to receive the latest job alerts for control officer in ockendon, ess

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