Director of customer experience Work, Jobs in Ockendon, Ess (with Salaries)

Director of Strategic Operations
Maya Strategic Solutions Ltd —London
- £94,654 - £160,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
3d
Customer Service Coordinator
BLOUNT SHUTTERS LIMITED —Thurrock
- £28,000 - £38,000 a year
- Full-time
- Salesforce
- In-person
- Profit sharing
- Employee discount
Quick apply
8h
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Management
- Continuous improvement
- Mentoring
Quick apply
Customer Experience Director
JLL —London
- Continuous improvement
- Team management
- Mentoring
Associate Director - Business Transformation
SHI International Corporation —London
- £120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager
Online Lubricants Ltd —Barking and Dagenham
- £45,000 a year
- Full-time
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount
Quick apply
8d
Director of Operations
Clarins —Harlow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Inventory control
- Computer literacy
- Employee assistance programme
- Employee discount
Manager, Customer Experience Innovation Projects
Sage —London
- £58,000 a year
- Hybrid work
- Mentoring
- In-person
- Leadership
- Annual leave
13d
Director, Customer Success – KFC Europe
Yum! Brands —London
- £115,129 - £143,965 a year
- Spanish
- English
- Analytics
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Leadership
- Analytics
- Employee discount
Digital /E-commerce Transformation Director - Contract role
Project Blackbook —London
- £500 - £800 a day
- Hybrid work
Quick apply
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- AI
Quick apply
Director of Sales
Dalata —London
- Full-time
- Hotel
- Team management
- Communication skills
- Employee assistance programme
Quick apply
Senior Director of Strategic Communications & Change Management
Cover-More —London
- Full-time
- Financial services
- AI
- Employee assistance programme
Quick apply
6d
Customer Experience Executive
Monocle —London
- Full-time
- Team management
- Café
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Director of Platform Operations
Kaluza —London
- £141,000 - £170,000 a year
- Full-time
- Budgeting
- AI
- Leadership
- Employee discount
Quick apply
13d
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Organisational skills
- AI
- Leadership
- Annual leave
- Work from home
Account Director-UK
Accommodations Plus International —London
- £55,000 - £60,000 a year
- Full-time
- Remote
- CRM software
- Marketing
- Hotel
Quick apply
Director, Customer Success Management
Salesforce —London
- Full-time
- Salesforce
- Analysis skills
- Team management

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director of customer experience jobs near ockendon, ess

Director of Strategic Operations

Maya Strategic Solutions Ltd
London

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Job details

Permanent | Full-time
£94,654 - £160,000 a year
3 days ago

Qualifications

Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
Analysis skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Team management
Decision making
Mentoring
Forecasting
Operational strategy development
Management reporting
Multidisciplinary collaboration
Capacity planning
Business strategy and management experience
Cross-functional collaboration
Leadership
Communication skills
Growth strategy
Cross-functional communication
Analytics
Stakeholder management

Full job description

About the Role: London is home to some of the UK’s most ambitious businesses, and at Maya Strategic Solutions Ltd, we help organisations turn complex operational challenges into clear, scalable strategies. We combine commercial insight, technology, and disciplined execution to help our clients operate more effectively and grow with confidence. We are looking for a Director of Strategic Operations who can take ownership of our operational strategy and translate business priorities into measurable results. You will work closely with senior stakeholders, lead cross functional initiatives, and build practical frameworks that improve efficiency, performance, and long term growth.

Why Work With Us?

The Environment: Our London office is based in the City, close to Moorgate and Liverpool Street. We value a professional but collaborative environment where people can focus, exchange ideas, and take ownership of meaningful work.

Strategic Influence: Operations is central to how we deliver value. You will have direct involvement in business planning, performance improvement, resource strategy, and operational decision making.

Modern Approach: We use modern reporting platforms, collaborative planning tools, and data driven processes to understand performance and identify opportunities for improvement.

Professional Growth: We support continuous development through industry events, professional training, leadership programmes, and opportunities to work across different client and business initiatives.

Key Responsibilities:

Strategic Operations Ownership: Develop and implement operational strategies that support company objectives, improve efficiency, and create sustainable business growth.

Business Performance: Establish performance frameworks, operational metrics, and reporting processes that provide leadership with clear and actionable business insights.

Process Improvement: Identify operational gaps and lead initiatives that simplify workflows, reduce unnecessary costs, and improve service delivery.

Cross Functional Leadership: Coordinate strategic initiatives across commercial, finance, technology, people, and client delivery teams to ensure priorities are executed effectively.

Planning and Resource Management: Support annual planning, forecasting, capacity planning, and resource allocation to ensure the organisation is positioned for continued growth.

Stakeholder Management: Build strong relationships with senior stakeholders and communicate operational recommendations, risks, opportunities, and progress in a clear and commercially focused manner.

Team Development: Mentor and support operations professionals, establish clear objectives, and promote a culture of accountability, continuous improvement, and collaboration.

What We Are Looking For:

Experience: 8+ years of experience in operations, business transformation, strategy, management consulting, or a related commercial environment, with significant experience leading strategic initiatives.

Leadership: Proven ability to lead cross functional teams and influence senior stakeholders without relying solely on formal authority.

Strategic Thinking: You can connect long term business objectives with practical operational plans and measurable outcomes.

Analytical Skills: Strong experience working with performance data, financial information, operational metrics, and business reporting to support informed decisions.

Commercial Mindset: You understand how operational decisions affect revenue, costs, customer experience, risk, and overall business performance.

Communication: Excellent written and verbal communication skills, with the ability to present complex operational topics clearly to clients, colleagues, and senior stakeholders.

Mindset: You are pragmatic, commercially aware, and comfortable making decisions in a changing environment. You know when a process needs refinement, when a problem requires deeper investigation, and when it is time to move forward and execute.

Pay: £94,654.00-£160,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in ockendon, ess

Director of Strategic Operations

Customer Service Coordinator

Customer Experience Director

Customer Experience Director

Associate Director - Business Transformation

Director of Customer Success

Operations Manager

Director of Operations

Manager, Customer Experience Innovation Projects

Director, Customer Success – KFC Europe

Head of Customer Value

Digital /E-commerce Transformation Director - Contract role

Enterprise Customer Success Manager

Director of Sales

Senior Director of Strategic Communications & Change Management

Customer Experience Executive

Director of Platform Operations

Director of Customer Success

Account Director-UK

Director, Customer Success Management

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