Customer care manager Work, Jobs in Ongar, Ess (with Salaries)

Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
11d
Customer Service Manager
LBS Distribution Ltd —Hoddesdon
- £32,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
2d
Admin / Sales Adviser / Parts / Job Progress Manager
Thurston Engineering —Ongar
- Full-time
- Customer service
- Computer literacy
- English
- Employee discount
Quick apply
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
11d
Customer Transformation Lead - Smart Meters - 6/12 Month Secondment
Affinity Water —Hatfield
- £65,000 a year
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
5d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Admissions Manager
St Elizabeth's Centre —Much Hadham
- Up to £32,793 a year
- Full-time
- CRM software
- Project management
- Organisational skills
- Free parking
- Annual leave
Quick apply
Head of Customer Care
Clarion Housing Group —London
- £70,398 - £87,998 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
9d
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Sales
- Business development
- Continuous improvement
Quick apply
Customer Support Team Lead
Clipboard —London
- £47,000 - £90,000 a year
- Weekend availability
- Remote
- Training & development
- Analytics
Venue Duty Manager – Children's Play & Family Entertainment
Little Wonder Street Ltd —Romford
- £32,000 - £35,000 a year
- Weekend availability
- In-person
- Training & development
- Cash handling
- Store discount
- Employee discount
Quick apply
3d
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
4d
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Team Leader
Libury Hall —Ware
- £34,603 a year
- Weekend availability
- In-person
- Training & development
- Care plans
- Free parking
Quick apply
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Community Engagement Manager - Healthcare
Right at Home Bromley —Bromley
- From £34,000 a year
- Full-time
- CRM software
- Business development
- Presentation skills
Quick apply
12d
Assistant Manager (Kitchen) - Stansted Airport
Pret A Manger —Stansted
- From £34,654 a year
- Hospitality
- Inventory control
- Mentoring
- Annual leave
- Employee discount
Assistant Manager (Front of House) - Stansted Airport
Pret A Manger —Stansted
- From £34,654 a year
- Hospitality
- Inventory control
- Mentoring
- Annual leave
- Employee discount

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customer care manager jobs near ongar, ess

Customer Enquiries Services Manager

Anglia Ruskin University -
Chelmsford

Apply Now

Job details

Permanent | Full-time
£38,784 - £44,746 a year
11 days ago

Benefits

Relocation assistance
Company pension

Qualifications

Live chat
CRM software
Process improvement
Continuous improvement cycles oversight
Customer interaction
AI
Leadership
Communication skills

Full job description

About ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About the Role:

We are seeking an experienced and customer-focused leader to manage our Customer Enquiries Services Team and help deliver a sector-leading experience for prospective students, applicants and offer holders across the globe.

As Customer Enquiries Services Manager, you will lead a high-performing team responsible for responding to enquiries across multiple communication channels, including telephone, email, live chat and AI-powered platforms. You will play a central role in ensuring that every interaction with ARU is professional, informative and supportive, helping prospective students make confident decisions about their future.

This is an exciting opportunity for a customer service professional who combines excellent people management skills with a passion for innovation and digital engagement. You will take responsibility for planning and delivering enquiry services throughout the admissions cycle, including overseeing the University's annual Confirmation and Clearing operation. Working closely with colleagues across student recruitment, admissions and international recruitment, you will ensure services are appropriately resourced, responsive to demand and aligned with ARU's recruitment objectives.

Educated to degree level or holding an equivalent professional qualification, you will bring significant experience of leading customer service or advisory teams. You will be confident managing performance, coaching colleagues and fostering a positive, customer-focused culture. You will also have experience using CRM systems, live chat technology and AI-powered communication tools to improve service delivery and enhance the applicant experience.

Using data and customer insight to drive continuous improvement, you will analyse enquiry trends, identify opportunities to enhance processes and make recommendations that improve efficiency and customer satisfaction. Acting as the University's subject matter expert on live chat and AI chatbot systems, you will help shape the future of applicant communications by embedding new technologies, supporting automation initiatives and sharing best practice across the institution.

We are looking for a proactive and organised individual with excellent communication and leadership skills, who thrives in a fast-paced environment and is committed to delivering exceptional customer service. If you are passionate about improving the customer experience, supporting colleagues to succeed and helping prospective students navigate their journey to higher education, we would love to hear from you.

Informal enquiries can be made to Sean Rowlatt, Senior Admissions Manager - Applicant Services, at [email protected]

Find out more about working with us and how we recruit.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI’s Right to Work policy and our own institutional policy. Furthermore, we must note:

Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa.
Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above.

Committed to being inclusive and open to discuss flexible working.

We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes:

Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.

Apply Now

Refine Your Search

customer care manager jobs in ongar, ess

Customer Enquiries Services Manager

Customer Service Manager

Admin / Sales Adviser / Parts / Job Progress Manager

Customer Experience and Operations Manager

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Regional Head of Housing Services

Front of House Manager

Team Leader - 21 Soho Square

Admissions Manager

Head of Customer Care

General Manager

Customer Support Team Lead

Venue Duty Manager – Children's Play & Family Entertainment

Customer Experience Manager

Head of Claims

Team Leader

Head of Customer Experience

Community Engagement Manager - Healthcare

Assistant Manager (Kitchen) - Stansted Airport

Assistant Manager (Front of House) - Stansted Airport

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