Customer experience verifications Work, Jobs in Orpington, Gtl (with Salaries)

Solution Consultant
FNZ —London
- Full-time
- Analysis skills
- No degree
- Computer skills
Student Hub Officer (Evenings)
LSEC —London
- £14,917 - £17,727 a year
- Part-time
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee assistance programme
Customer Service Opportunities
Southeastern Railway —Tonbridge
- £26,844 - £29,156 a year
- Weekend availability
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Quality Assurance Rater - English (United Kingdom)
TELUS Digital —London
- £17.40 an hour
- English
- Analysis skills
- Machine learning
Business Development Representative
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Customer service
- English
- Business development
- Free parking
Quick apply
Operations Associate
Gopuff —Bromley
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Sales Development Representative - Bi-lingual (German / French / Swedish / Norwegian / Danish / Spanish / Finnish / Arabic / Italian)
Saviynt —London
- Full-time
- Spanish
- Sales
- English
Customer Experience Coordinator
Splend —London
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Customer Experience Manager
Splend —London
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
14d
Online Data Analyst - United Kingdom
TELUS Digital —London
- English
- Machine learning
- IT
Automotive Sales & Customer Specialist
Splend —London
- Weekend availability
- Sales
- Customer service
- Communication skills
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
6d
Member Services Professional
American Express —Hounslow
- Weekend availability
- Travel
- Communication skills
- Life insurance
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
Fraud Data Analyst
LexisNexis Risk Solutions —London
- Full-time
- Data analysis skills
- SQL
- Python
- Employee assistance programme
- Employee discount
IT Service Delivery Lead
LSEAT —Orpington
- £56,821 - £61,181 a year
- Full-time
- Organisational skills
- IT
- School
6d
Campaign Delivery Coordinator - P-0000000111
UNiDAYS —London
- Hybrid work
- Project management
- Time management
- Employee assistance programme
Field Service Engineer (Bromley)
Petroassist UK Limited —Bromley
- Up to £38,000 a year
- Overtime
- Customer service
- Maintenance
- Mechanical knowledge
Quick apply
9d
Admissions & Widening Participation Associate
Fairfield School of Business —Croydon
- Weekend availability
- Sales
- Customer service
- Bachelor's degree
Quick apply
2d
Sales Representative
LoadSpring Solutions —London
- £37,000 - £47,000 a year
- Full-time
- Remote
- Sales
- Marketing
- Business development
- Life insurance
Quick apply
6d

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customer experience verifications jobs near orpington, gtl

Solution Consultant

FNZ -
London

Apply Now

Job details

Full-time

Qualifications

Business analysis
Test-driven development
Analysis skills
Computer skills
Financial services
Leadership
Communication skills
Time management

Full job description

Role Description

The Solution Consultant role is a key role within the Solution Consulting team, and will provide leadership and expertise in the following areas:

Providing up to date knowledge, awareness of current trends and future direction of the local asset management industry
Presenting & explaining existing FNZ capability
Defining and challenging scope of a project
Capturing & documenting customer business outcomes to create requirements, solution designs and agreeing of Joint Target Operating Models
Platform integration design
Business transformation support and consultancy services
Regulations and advice on platform compliance
Customer training programmes and knowledge transfer
Platform configuration and delivering of FNZ’s Model Wealth Solution (MWS) process
Analyst & Developer handovers and support
Functional Reviews & TDD walkthroughs
Defining business readiness processes and agreeing SLAs
Defect verification

This role demands individuals who:

Are consistently solution & execution focused
Capable of dealing with complex problems & environments
Have strong technology, analytical and data interpretation skills;
Take ownership for an outcome on behalf of a customer
Comfortable with high levels of customer, stakeholder interaction & management

Team Responsibilities

The Solution Consulting team is responsible for providing a range of high value services to FNZ’s existing and potential customers.

This includes being responsible for the Platform configuration and running the FNZ Model Wealth Solution configuration process for new platform implementations, plus supporting sales team in winning & sizing new projects.

It also involves carrying out a variety of consulting assignments for existing customers and new customers in a variety of contexts, including proposition definition, TOM definition, Business transformation, customer training and knowledge transfer, and the definition of bespoke requirements where required for customer platform solutions.

Once business outcomes are understood from FNZ clients, these must be accurately documented and fed them into the delivery process to ensure they are easily understood and precise to deliver the right outcome for our clients.

The team also works closely with FNZ’s Business Readiness Team, Operations and Production Support teams to ensure that FNZ provides its services compliantly, reliably and to scalable once implemented in production.

Specific Role Responsibilities

Provide leadership and support for your aligned FNZ client project, building capability and providing support for more junior members of the team. Instil a spirit of continuous improvement in the team.
Work with FNZ customers & internal stakeholders to help define proposition and product requirements. Provide Market expertise as required. Be an SME in FNZ Platform functionality and apply this understanding to help customers define propositions that best utilise or enhance FNZ core platform capabilities.
Have a full understanding of a Platform Target Operating Model, including the interfaces between platform and customers operations and FNZ Investment operations. Provide advice to customers regarding best practice operating model design.
Be an expert in the Model Wealth Solution and run the MWS Configuration process for new platform implementations, capturing all customer configuration points in service configuration documents.
Document any bespoke customer requirements, be the solution owner to ensure these are met.
Provide review and quality assurance of solution documentation
Provide training programmes and knowledge transfer services for FNZ customers.
Provide consultancy services, as required, to other FNZ clients and projects.
Have a good knowledge of the regulatory environment in which the Solution Consultant operates and provide advice and guidance to customers in respect of delivering a compliant platform.
Be an SME in the platform market in which FNZ operate, and provide training and support for other areas of the FNZ business.

Experience required

Preferred Industry Knowledge

Experience in a consulting, analysis or architecture environment.
General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.
FNZ Platform expertise, including being an SME in at least 4 functional areas of the platform.
For the jurisdiction being hired for, an understanding of the regulatory environment FNZ operates within and a knowledge of the upcoming changes.
3+ years of experience in a delivery/consulting environment in the financial services/wealth market.

Required Knowledge & Skills

1st class degree or equivalent experience
Experience working within a business analysis / consulting role.
Be able to evidence establishing an environment of continuous improvement and capability development.
Confident, and able to take initiative given client– and delivery-focused environment.
Independent, self-directing and delivery focused working style.
Superior analytical thinking. · Commercially aware.
Intermediate computer skills essential.
Excellent organisational, administration and time management skills.
Good team communication skills, confident in dealing with internal and external clients.
Highly developed written and oral communication skills.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

Apply Now

Refine Your Search

customer experience verifications jobs in orpington, gtl

Solution Consultant

Student Hub Officer (Evenings)

Customer Service Opportunities

Quality Assurance Rater - English (United Kingdom)

Business Development Representative

Operations Associate

Sales Development Representative - Bi-lingual (German / French / Swedish / Norwegian / Danish / Spanish / Finnish / Arabic / Italian)

Customer Experience Coordinator

Customer Experience Manager

Online Data Analyst - United Kingdom

Automotive Sales & Customer Specialist

IT 2nd Line Service & Support Engineer

Member Services Professional

Customer Onboarding Specialist

Fraud Data Analyst

IT Service Delivery Lead

Campaign Delivery Coordinator - P-0000000111

Field Service Engineer (Bromley)

Admissions & Widening Participation Associate

Sales Representative

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