It business partner Work, Jobs in Oswaldtwistle, Lan (with Salaries)

Customer Information Controller
Northern Trains —Manchester
- £46,688 a year
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
1d
IT Service Delivery Manager
Bensons for Beds —Accrington
- Monday to Friday
- Analysis skills
- Continuous improvement
- Travel
IT Project Manager
Bensons for Beds —Accrington
- Monday to Friday
- Travel
- In-person
Planning Support Services Officer
OnwardHomes —Accrington
- £32,750 a year
- Call to connect
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
10d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Blackburn
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Infrastructure and Network Manager
Bensons for Beds —Accrington
- Monday to Friday
- Travel
- Leadership
- Communication skills
Data Analyst
East Lancashire Learning Group —Accrington
- Up to £35,626.51 a year
- Full-time
- Analysis skills
- Travel
- Analytics
- Free parking
- Annual leave
Customer Service Administrator
Sell UK Property Ltd —Burnley
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
5d
Finance Analyst - Grocery and Merchandise
EG On The Move Ltd —Blackburn
- Up to £45,000 a year
- 8 hour shift
- Data analysis skills
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Credit Control Manager
EG On The Move Ltd —Blackburn
- Up to £50,000 a year
- 8 hour shift
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Business Development Executive
Thurra —Rossendale
- Business development
- Communication skills
- Negotiation
- Employee assistance programme
Footwear Developer
LANX —Whalley
- £35,000 - £45,000 a year
- Weekend availability
- CAD
- Data analysis skills
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Accounts Support and Bookkeeping
Wilson Mason LLP —Preston
- £18,000 - £21,000 a year
- Part-time
- Organisational skills
- Budgeting
- In-person
- Free parking
Quick apply
1d
FUSE STEAM Programme Lead
Blackburn & Darwen Youth Zone —Blackburn
- Up to £30,000 a year
- Weekend availability
- Presentation skills
- First Aid Certification
- Organisational skills
Quick apply
Business Intelligence Manager
East Lancashire Learning Group —Accrington
- Up to £56,310.69 a year
- Full-time
- Travel
- Free parking
- Annual leave
Continuous Improvement Lead
Perch Group —Manchester
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Health & wellbeing programme
- Work from home
Quick apply
5d
Logistics Network Development Manager
Bensons for Beds —Accrington
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
11d
Self-employed driver in Blackburn
DriiveMe —Blackburn
- Driving
Business Manager to the CTO
Giacom —Nelson
- £60,000 - £70,000 a year
- Hybrid work
- Organisational skills
- Leadership
- Annual leave
Quick apply
4d

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it business partner jobs near oswaldtwistle, lan

Customer Information Controller

Northern Trains -
Manchester

Apply Now

Job details

£46,688 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Computer literacy
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Information Controller

BUSINESS FUNCTION: Control
SALARY: £46,688 (Please note your salary will be 90% whilst you are in your training period)
ROLE TYPE: On site
HOURS: 42 Hours (On a rolling shift pattern)
LOCATION: Manchester

This is a talent pool advert for a potential vacancy within the year.

As part of our Control team at Northern, you’d be right at the centre of keeping the North moving. When something unexpected happens on the network, whether planned engineering work or a sudden disruption, you’re the calm voice that helps people understand what’s going on and what their options are. It’s a role that blends quick thinking with genuine care for customers, making sure every message you share is clear, accurate and helpful.

People come to Northern for trains they can rely on, but they stay because of the people who make those journeys feel supported, even on the tricky days. If you enjoy solving problems in the moment and communicating with clarity and confidence, you’ll feel right at home here.

What you’ll be doing

You’ll help keep customers and colleagues up to date in real time, using a range of systems to monitor our services and share information as things change. Your day could involve:

Keeping track of train services through our digital systems and making sure any disruption is communicated quickly to the right people.
Sending clear, real-time updates to customers, colleagues and partner organisations, including the reasons for delays or service changes.
Working with the Customer Services Controller to arrange alternative transport when needed, and supporting planned and unplanned rail replacement activity.
Updating local public address systems (LLPA) and customer information screens (CIS) so stations reflect the latest timetable or disruption changes.
Providing manual announcements when the situation calls for it.
Responding to requests for help through help points when required to support our Customer Experience Centre.
Supporting conductors and station teams with customer service queries, including assisting with procedures linked to our Customer Promises and Northern's Accessible Travel Policy.
Recording key events accurately in the daily log.

About you

You’re someone who brings a calm, reassuring presence to fast-paced situations. You communicate clearly with people from all backgrounds and you’re comfortable balancing empathy with practicality when customers need support.

A few things you’ll bring:

Strong interpersonal and communication skills.
You’re comfortable using computers and can quickly learn to use different systems at the same time
A proactive approach and a natural instinct to help others.
An understanding of what good customer service looks like, especially during disruption.
If you also have knowledge of passenger train operations, incident management, the geography of our network or our policies on connections and alternative transport, that’s a bonus, but it’s not essential.

What’s in it for you?

At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B, we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

it business partner jobs in oswaldtwistle, lan

Customer Information Controller

IT Service Delivery Manager

IT Project Manager

Planning Support Services Officer

Applications Support Analyst

Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped

Infrastructure and Network Manager

Data Analyst

Customer Service Administrator

Finance Analyst - Grocery and Merchandise

Credit Control Manager

Business Development Executive

Footwear Developer

Accounts Support and Bookkeeping

FUSE STEAM Programme Lead

Business Intelligence Manager

Continuous Improvement Lead

Logistics Network Development Manager

Self-employed driver in Blackburn

Business Manager to the CTO

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