Helpdesk engineer Work, Jobs in Oundle, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Fire & Security Technician - Peterborough
City Facilities Management (UK) —Peterborough
- £39,199 a year
- Overtime
- Maintenance
- Communication skills
- Employee discount
- Life insurance
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
Electrical Maintenance Engineer
CBRE —Peterborough
- Full-time
- Customer service
- Maintenance
- HVAC
Electrical Test Engineer
Compliance Group Electrical Ltd —Peterborough
- Overtime
- Employee discount
Quick apply
12d
Multi Skilled Engineer
University of Northampton —Northampton
- £26,707 - £31,236 a year
- Full-time
- University
- Travel
Mechanical Engineer
Kier Group —Alconbury
- Full-time
- Travel
- HVAC
Mobile Engineering Supervisor
BAM Construction —Bedford
- Management
- Customer service
- Computer literacy

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helpdesk engineer jobs near oundle, nth

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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helpdesk engineer jobs in oundle, nth

Help Desk Engineer

Fire & Security Technician - Peterborough

Service Desk Co-ordinator

IT Service Lead Engineer

IT Project Engineer

Electrical Maintenance Engineer

Electrical Test Engineer

Multi Skilled Engineer

Mechanical Engineer

Mobile Engineering Supervisor

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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