Claims manager Work, Jobs in Oxford, Eng (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
Commercial Manager
European Electronique —Witney
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Microsoft Office
Quick apply
Outreach and Access Officer
Magdalen College —Oxford
- £30,378 - £38,784 a year
- Full-time
- Computer literacy
- Writing skills
- University
Quick apply
1d
Account Manager
Oxford University Press —Oxford
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
- Employee discount
Interim Insurance Manager
University of Oxford —Oxford
- £56,623 - £65,336 a year
- Full-time
- Hybrid work
- Management
- Customer service
- University
- Annual leave
Regional Estates Manager (Oxfordshire)
Anthem Schools Trust —Oxford
- £38,363 - £45,091 a year
- Full-time
- Management
- Training & development
- School
1d
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Operation Assistant--Customer Claim
TP-Link UK Ltd —Reading
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
7h
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager UK
Electrogenos —Oxford
- Engineering
- Master's degree
Quick apply
Estates Manager, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
- Banking
Contracts Manager
SSE —Thatcham
- £51,600 - £77,400 a year
- Contracts
- Communication skills
- Employee discount
2d
Commercial Manager
Sapphire Balconies LTD —Reading
- From £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Conflict management
- Free parking
- Work from home
Quick apply
3d
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Business development
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Ward Clerk
Oxford University Hospitals NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- IT
- Communication skills
2d
Project Manager - Optical Communications
Archangel Lightworks —Oxford
- Full-time
- Agile
- Annual leave
Quick apply
1d
HR Officer
University of Oxford TSS —Oxford
- £18.80 an hour
- Computer Science
- Microsoft Office
- Administrative experience
- Annual leave
9d
Finance Manager
Archangel Lightworks —Oxford
- Full-time
- Annual leave
- Work from home
Quick apply
6d
Finance Officer
The Swan School —Oxford
- £28,844 - £31,494 a year
- Team management
- Budgeting
- Communication skills
7d
Commercial Specialist
UK Atomic Energy Authority —Culham
- £44,402 a year
- Full-time
- Hybrid work
- Mentoring
- Contracts
- Annual leave
Quick apply
10d

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

claims manager jobs in oxford, eng

Service Business Operations Manager

Commercial Manager

Outreach and Access Officer

Account Manager

Interim Insurance Manager

Regional Estates Manager (Oxfordshire)

Customer Service Advisor

Operation Assistant--Customer Claim

Customer Success Specialist

Operations Manager UK

Estates Manager, Milton Park, Oxford, UK

Contracts Manager

Commercial Manager

Head Of Restart Programme

Ward Clerk

Project Manager - Optical Communications

HR Officer

Finance Manager

Finance Officer

Commercial Specialist

I want to receive the latest job alerts for claims manager in oxford, eng

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