Complaints manager Work, Jobs in Oxford, Eng (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
13d
Contract Manager - Complex Works
ODS —Oxford
- £58,186 - £63,495 a year
- Full-time
- Maintenance
- In-person
- Referral programme
- Sick pay
Quick apply
7d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Quality & Assurance Manager CHILDREN’S RESIDENTIAL HOMES
Gratia Cura Residential Ltd. —Oxford
- £40,000 - £49,000 a year
- Full-time
- Hybrid work
- Childcare
- English
- Analysis skills
- Free parking
- Store discount
Quick apply
11d
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- IT
- Communication skills
11d
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Management
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
6d
Strategic Housing Specialist - South Central Prisons
Ministry of Justice —Aylesbury
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
HMP Aylesbury - Hub Manager: Generic
Ministry of Justice —Aylesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
12d
Programme Facilitator - Bicester (South Central) Outcome in a Day
HM Prison & Probation Service —Bicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
Finance Analyst - Credit/Collections/Cash
Sherwin-Williams —Witney
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Customer Service Advisor
Cottsway —Witney
- £33,355 a year
- Customer service
- Communication skills
10d
Physical Educational Officer
Ministry of Justice —Oxford
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
Customer Care Coordinator
Public Library of Science —Oxford
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Managing Chaplain Grendon and Spring Hill
Ministry of Justice —Aylesbury
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
Prison Offender Manager - HMP Aylesbury
Ministry of Justice —Aylesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
6d
Serious Further Offences (SFO) Complaints Reviewer - Full Time - Performance & Quality (South Central)
HM Prison & Probation Service —Aylesbury
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
6d
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Operational Support Grade - HMP Grendon/Springhill (Prison Support Role)
Ministry of Justice —Edgcott
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year
13 days ago

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

complaints manager jobs in oxford, eng

Service Business Operations Manager

Contract Manager - Complex Works

Complaints Team Leader

Quality & Assurance Manager CHILDREN’S RESIDENTIAL HOMES

Porsche Personal Case Manager

Head Of Restart Programme

Strategic Housing Specialist - South Central Prisons

Senior Customer Relationship Administrator

HMP Aylesbury - Hub Manager: Generic

Programme Facilitator - Bicester (South Central) Outcome in a Day

Finance Analyst - Credit/Collections/Cash

Customer Service Advisor

Physical Educational Officer

Customer Care Coordinator

Customer Service Advisor 4-6 month FTC

Managing Chaplain Grendon and Spring Hill

Prison Offender Manager - HMP Aylesbury

Serious Further Offences (SFO) Complaints Reviewer - Full Time - Performance & Quality (South Central)

Customer Service Advisor

Operational Support Grade - HMP Grendon/Springhill (Prison Support Role)

I want to receive the latest job alerts for complaints manager in oxford, eng

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